Sorenson Communications Accelerates Global Recruiting with UltiPro®

Ultimate Software (Nasdaq:ULTI), a leading provider of end-to-end strategic human resources, payroll, and talent management solutions, announced today that Sorenson Communications, a provider of industry-leading Video Relay Services (VRS) for deaf and hard-of-hearing individuals, is using the UltiPro human capital management solution and its talent acquisition tools to enhance and accelerate its recruitment processes.

Before switching to UltiPro, Sorenson Communications was relying on an in-house HR solution provided by its former parent company for its 4,700 employees. Because its prior system did not offer talent acquisition functionality, Sorenson’s HR team managed its recruitment processes manually with paper, faxes, and emails. Sorenson went live on UltiPro in 2006 and added UltiPro Recruitment in February 2009. Since deploying UltiPro’s recruiting tools, Sorenson has:

• Reduced the length of the hiring process for its global workforce from approximately three weeks to three days
• Integrated UltiPro with background checks and drug-screening services
• Improved information management and compliance reporting

With a growing workforce dispersed throughout the U.S., Puerto Rico, and Canada, Sorenson Communications was manually moving recruiting and hiring paperwork through the approval channel at a rate of approximately 150 new hires per month. Most of the company’s applicants are referrals, and applicants would submit a paper application for review. Hiring managers would then contact and interview qualified candidates. Once a new employee was selected, managers would alert HR associates who would begin the process of drug screening and background checks. After the tests results were completed and the employee was approved, Sorenson’s recruiting staff often waited for four levels of internal sign-offs, causing further delays. With UltiPro, this process has been streamlined, and time-to-hire has improved significantly.

“With UltiPro, the hiring process has been cut from about three weeks to approximately three days because information is automatically routed from person to person,” said Bob Brown, HR generalist with Sorenson Communications. “We have hired about 1,200 people this year using UltiPro’s recruitment solution, including employees in Puerto Rico and Canada. We are experiencing enormous efficiencies.”

In addition to expediting approvals for recruitment, Sorenson has achieved more time savings by automating many other HR-related transactions. For example, companies can use UltiPro to automatically alert IT staff to reserve hardware and software for new employees. UltiPro users can also notify third-party providers about necessary elements for new employees to become fully onboarded.

“With UltiPro’s feature-set for talent acquisition, we’ve been able to automatically trigger background checks and drug-screening processes for candidates without any manual intervention on our part,” said Brown.

Once new employees are selected, their records are moved directly into UltiPro without duplicate data entry. Because HR, payroll, time management, and recruitment are unified with UltiPro, Sorenson has access to data throughout every stage of the employee life cycle in one location.

“UltiPro Recruitment has put us way above the curve in information gathering that is required for state and federal compliance,” said Brown. “For example, a new regulatory compliance law was recently passed related to recruiting, and with UltiPro, we were already collecting the information needed to stay in compliance. One of the biggest improvements for us since using UltiPro is the incredible depth, breadth, and accuracy of information we now have at our fingertips.”

“UltiPro’s human capital management solution gives businesses a central location for all workforce information, eliminating redundant data entry, improving data integrity, and enhancing access and ease-of-use for dispersed employees,” said Greg Swick, chief sales officer for Ultimate Software. “Organizations like Sorenson are able to easily configure UltiPro to fit their own recruiting methods and business processes, rather than the other way around, to achieve optimal productivity and business efficiencies.”

About Ultimate Software

A leading provider of end-to-end strategic human resources, payroll, and talent management solutions, Ultimate markets its award-winning UltiPro products as on-demand services through Software-as-a-Service (SaaS) and as on-premise software. Based in Weston, FL, the Company employs approximatley 1,000 professionals who are focused on developing the highest quality products and services. In 2009, Ultimate was awarded first place in the People’s Choice Stevie® competition for Favorite New SaaS Product and was ranked the #1 best medium-sized company to work for in America by the Great Place to Work® Institute for the second consecutive year. In 2008, Ultimate was the first HR/payroll SaaS provider to be audited and awarded the ISO/IEC 27001:2005 Certification for security management and was recognized for having the #1 “Best Product Development Team” in the nation by the American Business Awards. Ultimate has more than 1,800 customers representing diverse industries, including such organizations as The Container Store, Elizabeth Arden, Major League Baseball, The New York Yankees Baseball Team, Nintendo of America, Ruth’s Chris Steak House, and Sony Music Entertainment. More information on Ultimate’s products and services can be found at www.ultimatesoftware.com.

UltiPro and Intersourcing are registered trademarks of The Ultimate Software Group, Inc. All other trademarks referenced are the property of their respective owners.

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