RightNow Technologies (NASDAQ:RNOW) is offering Kana clients free migration services as an alternative to the uncertain future they face as a result of its acquisition by Accel-KKR, a technology-focused private equity firm.
Recently, many Kana clients have replaced Kana with RightNow and have seen an increase in operational savings, plus higher customer satisfaction rates.
“At drugstore.com our service is our brand, so delivering a fast and excellent customer experience is critical. Since moving to RightNow, our agents have a single interface that allows them to help customers quickly and efficiently. We have been able to reduce our call handle times by 20 percent; this translates into not only savings, but better customer experiences.” Ron Kelly, vice president, customer and pharmacy services, drugstore.com
“We have been consistently replacing Kana for some time; organizations are looking for robust customer experience solutions that deliver significant operational savings and enable them to engage with consumers when and where they want.” Jason Mittelstaedt, chief marketing officer, RightNow
Click here to learn more about RightNow’s solutions.
About RightNow
RightNow is helping rid the world of bad experiences one consumer interaction at a time, seven million times a day. RightNow CX, the customer experience suite, helps organizations deliver exceptional customer experiences across the web, social networks and contact centers, all delivered via the cloud. With more than eight billion customer interactions delivered, RightNow is the customer experience fabric for nearly 2,000 organizations around the globe. To learn more about RightNow, go to www.rightnow.com.
RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ is a registered trademark of the NASDAQ Stock Market.
Contacts:
Media Contact:
Katie O’Connell,
925-674-1487
koconnell@rightnow.com