SCHEDULE 14A INFORMATION
                    Proxy Statement Pursuant to Section 14(a)
                     of the Securities Exchange Act of 1934


Fixed by the registrant   [X]

Filed by a party other than the registrant.  [ ]

Check the appropriate box:

[ ]     Preliminary Proxy Statement

[ ]     CONFIDENTIAL, FOR USE OF THE COMMISSION ONLY (AS PERMITTED BY RULE
        14a-6(e)(2))

[X]     Definitive Proxy Statement

[ ]     Definitive Additional Materials

[ ]     Soliciting Material Under Rule 14a-12



                           Community Bank System, Inc.
--------------------------------------------------------------------------------
                (Name of Registrant as Specified In Its Charter)


--------------------------------------------------------------------------------
     (Name of Person(s) Filing Proxy Statement if other than the Registrant)

Payment of Filing Fee (Check the appropriate box):

[X]     No fee required.


[ ]     Fee computed on table below per Exchange Act Rules 14a-6(i)(1) and 0-11.


(1) Title of each class of securities to which transaction applies.

--------------------------------------------------------------------------------

(2) Aggregate number of securities to which transaction applies:

--------------------------------------------------------------------------------

(3) Per unit price or other underlying value of transaction computed pursuant to
Exchange  Act Rule  0-11  (Set  forth the  amount  on which  the  filing  fee is
calculated and state how it was determined):

--------------------------------------------------------------------------------

(4) Proposed maximum aggregate value of transaction:

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(5) Total fee paid:

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[ ]     Fee paid previously with preliminary materials.

[ ]     Check box if any part of the fee is offset  as provided by Exchange  Act
        Rule  0-11(a)(2)  and identify  the filing for which the  offsetting fee
        was  paid  previously.  Identify  the  previous  filing by  registration
        statement number, or the Form or Schedule and the date of its filing.

(1) Amount Previously Paid:_____________________________________________________

(2) Form, Schedule or Registration Statement No.:_______________________________

(3) Filing Party:_______________________________________________________________

(4) Date Filed:_________________________________________________________________




                                     [Logo]

                           COMMUNITY BANK SYSTEM, INC.
                             5790 Widewaters Parkway
                           DeWitt, New York 13214-1883

--------------------------------------------------------------------------------
                    NOTICE OF ANNUAL MEETING OF SHAREHOLDERS
--------------------------------------------------------------------------------

                                                                  April 15, 2004


    TO THE SHAREHOLDERS OF COMMUNITY BANK SYSTEM, INC.:

    At the direction of the Board of Directors of COMMUNITY BANK SYSTEM, INC., a
Delaware  corporation  (the  "Company"),  NOTICE IS HEREBY GIVEN that the Annual
Meeting of Shareholders of the Company (the "Meeting") will be held at 1:00 p.m.
on Wednesday,  May 19, 2004 at the Wyndham Hotel in East Syracuse,  New York for
the purpose of considering and voting upon the following matters:

              1.  The  election of four  directors  to hold office for a term of
                  three years and until their successors have been duly elected.

              2.  The approval of the Community Bank System, Inc. 2004 Long-Term
                  Incentive Compensation Program.

              3.  The  transaction  of any other  business which may properly be
                  brought before the Meeting or any adjournment thereof.

                                              By Order of the Board of Directors

                                              /s/ Donna J. Drengel
                                              Donna J. Drengel
                                              Secretary



YOUR VOTE IS  IMPORTANT.  YOU ARE  THEREFORE  REQUESTED  TO SIGN AND  RETURN THE
ENCLOSED PROXY CARD AS PROMPTLY AS POSSIBLE, EVEN IF YOU EXPECT TO BE PRESENT AT
THE MEETING. YOU MAY WITHDRAW YOUR PROXY AT ANY TIME PRIOR TO THE MEETING, OR IF
YOU DO ATTEND THE MEETING,  YOU MAY WITHDRAW YOUR PROXY AT THAT TIME AND VOTE IN
PERSON IF YOU WISH.




                                     [Logo]

                           COMMUNITY BANK SYSTEM, INC.
                             5790 Widewaters Parkway
                           DeWitt, New York 13214-1883



                                 PROXY STATEMENT
                FOR ANNUAL MEETING OF SHAREHOLDERS, MAY 19, 2004

    This Proxy Statement is furnished as part of the  solicitation of proxies by
the Board of Directors  of Community  Bank System,  Inc.  (the  "Company"),  the
holding  company for Community  Bank,  N.A. (the "Bank"),  for use at the Annual
Meeting of  Shareholders  of the Company (the "Meeting") to be held at 1:00 p.m.
on Wednesday,  May 19, 2004, at the Wyndham  Hotel in East  Syracuse,  New York.
This Proxy  Statement and the form of Proxy are first being sent to Shareholders
on approximately April 15, 2004.

    At the Meeting,  the Shareholders  will be asked to vote for the election of
directors.  Four of the total of fourteen  directors  who serve on the Company's
Board of Directors will stand for  re-election to the Board at the Meeting.  The
Shareholders  will also be asked to approve a Long-Term  Incentive  Compensation
Program as described on pages  13-17.  In addition,  voting will be conducted on
any other matters which are properly brought before the Meeting.

                            VOTING RIGHTS AND PROXIES

    The Board of  Directors  of the  Company  has fixed the close of business on
March  31,  2004 as the  record  date for  determining  which  Shareholders  are
entitled  to notice of and to vote at the  Meeting.  At the close of business on
the record date and after giving effect to the stock split  described on page 2,
28,559,924  shares of common stock, no par value,  were outstanding and entitled
to vote at the  Meeting.  This is the  Company's  only  class  of  voting  stock
outstanding. Each share of outstanding common stock is entitled to one vote with
respect to each item to come  before the  Meeting.  There will be no  cumulative
voting of shares for any matter  voted  upon at the  Meeting.  The Bylaws of the
Company  provide  that  one-third  of the  outstanding  shares  of the  Company,
represented  in person or by proxy,  shall  constitute a quorum at a shareholder
meeting.  The Company is not aware of any persons who beneficially own more than
5% of the outstanding  voting stock of the Company as of the record date for the
Meeting.

    If the  enclosed  form of Proxy is  properly  executed  and  returned to the
Company prior to or at the Meeting, and if the Proxy is not revoked prior to its
exercise, all shares represented thereby will be voted at the Meeting and, where
instructions have been given by a Shareholder,  will be voted in accordance with
such instructions.

    Any Shareholder executing a Proxy which is solicited hereby has the power to
revoke it at any time  prior to its  exercise.  A Proxy may be revoked by giving
written  notice to the  Secretary  of the Company at the  Company's  address set
forth above,  by attending the Meeting and voting the shares of stock in person,
or by executing and delivering to the Secretary a later-dated Proxy.

    The Company will bear all costs of soliciting  Proxies.  The solicitation of
Proxies  will be by mail,  but  Proxies  may  also be  solicited  by  telephone,
telegram,  or in person by directors,  officers,  and other regular employees of
the Company or of the Bank.  Should the  Company,  in order to solicit  Proxies,
request the assistance of other financial  institutions,  brokerage  houses,  or
other  custodians,  nominees,  or  fiduciaries,  the Company will reimburse such
persons  for  their  reasonable   expenses  in  forwarding  proxy  materials  to
Shareholders and obtaining their Proxies.




    The Annual  Report of the  Company for the fiscal  year ended  December  31,
2003, incorporating the Annual Report on Form 10-K filed by the Company with the
Securities  and Exchange  Commission,  is being sent to  Shareholders  with this
Proxy Statement.

                           NOTE REGARDING STOCK SPLIT

    On January 21, 2004, the Board of Directors  authorized a two-for-one  split
of the Company's  common stock. At a special meeting held on March 26, 2004, the
Company's  Shareholders  approved  amendments  to the Company's  Certificate  of
Incorporation  necessary to effectuate the stock split,  and the stock split was
effectuated  on  April  12,  2004 in the  form  of a 100%  stock  dividend.  All
information in this Proxy Statement  regarding share ownership,  capitalization,
and awards made during 2003 has been adjusted to reflect  post-split  equivalent
capitalization.


                                       2


               ITEM 1: ELECTION OF DIRECTORS AND INFORMATION WITH
                   RESPECT TO DIRECTORS AND EXECUTIVE OFFICERS

    The first  Item to be acted  upon at the  Meeting  is the  election  of four
directors,  each to hold  office for three years and until his  successor  shall
have been duly elected and qualified.  The nominees receiving a plurality of the
votes  represented  in  person  or by  proxy  at the  Meeting  will  be  elected
directors.

    All  Proxies in proper  form which are  received  by the Board  prior to the
election of directors  at the Meeting  will be voted "FOR" the  nominees  listed
below, unless authority is withheld in the space provided on the enclosed Proxy.
Each nominee is presently a director of the  Company,  and each  director of the
Company is also a director of the Bank. In the event any nominee  declines or is
unable to serve,  it is intended  that the Proxies will be voted for a successor
nominee  designated by the Board.  All nominees have  indicated a willingness to
serve, and the Board knows of no reason to believe that any nominee will decline
or be unable to serve if elected.  The fourteen  members of the Board (including
the  nominees  for  re-election  at the  Meeting,  if elected)  are  expected to
continue to serve on the Board until their respective terms expire.

    The  information  set forth below is furnished for each nominee for director
to be elected at the  Meeting and each  director  of the  Company  whose term of
office  continues  after the Meeting.  The share  ownership  numbers for certain
directors  include  shares  that  would be  issuable  upon  exercise  of "Offset
Options"  granted to these directors in order to reduce the Company's  liability
under its Stock  Balance  Plan.  The purpose of the Offset  Options,  which were
approved by the Company's  Shareholders at the 1998 Annual Meeting, is explained
on page 12. See footnote "(e)" on page 6 for the number of currently exercisable
stock options (including,  without limitation,  Offset Options) held by specific
directors.

            NOMINEES FOR DIRECTOR AND DIRECTORS CONTINUING IN OFFICE



                                                                                           SHARES OF COMPANY COMMON
                                                                                         STOCK BENEFICIALLY OWNED (c)
                                                             BUSINESS                      AS OF MARCH 31, 2004 (d)
         NAME AND              DIRECTOR OF THE           EXPERIENCE DURING         -----------------------------------------
          AGE (a)               COMPANY SINCE           PAST FIVE YEARS (b)              NUMBER(e)               PERCENT
  ------------------------    ------------------    ----------------------------   -----------------------    --------------

  NOMINEES (FOR TERMS TO EXPIRE AT ANNUAL MEETING IN 2007):
  --------------------------------------------------------

                                                                                                      
  John M. Burgess                   1991            Retired.  Prior to 1991,              106,728                 .37%
  Age 67                                            President of Kinney Drugs,
                                                    Inc., a drug and retail
                                                    chain with stores located
                                                    throughout northern
                                                    New York.

  Nicholas A. DiCerbo               1984                                                  267,478                 .93%
  Age 57                                            Partner, law firm of
                                                    DiCerbo and Palumbo,
                                                    Olean, New York.
  James A. Gabriel                  1984                                                  179,191                 .62%
  Age 56                                            Owner, law firm of
                                                    Franklin & Gabriel,
                                                    Ovid, New York
  Harold Kaplan (f)                 2001                                                  290,348                 1.02%
  Age 70                                            Co-owner, M.C.F., Inc.,
                                                    and Partner, D&T Real
                                                    Estate, Scranton,
                                                    Pennsylvania. Prior to
                                                    April 2003, Co-Owner,
                                                    Montage Foods, Inc.,
                                                    Scranton, Pennsylvania.



                                       3





                                                                                           SHARES OF COMPANY COMMON
                                                                                         STOCK BENEFICIALLY OWNED (c)
                                                             BUSINESS                      AS OF MARCH 31, 2004 (d)
         NAME AND              DIRECTOR OF THE           EXPERIENCE DURING         -----------------------------------------
          AGE (a)               COMPANY SINCE           PAST FIVE YEARS (b)              NUMBER(e)               PERCENT
  ------------------------    ------------------    ----------------------------   -----------------------    --------------

  DIRECTORS CONTINUING IN OFFICE
  ------------------------------

  TERMS EXPIRING AT ANNUAL MEETING IN 2005:

                                                                                                      
  Brian R. Ace (g)                  2003            Owner, Laceyville                      53,120                 .19%
  Age 49                                            Hardware, Laceyville,
                                                    Pennsylvania.

  Paul M. Cantwell, Jr.             2001            Owner, law firm of                    145,134                 .51%
  Age 62                                            Cantwell & Cantwell,
                                                    Malone, New York.  Prior
                                                    to January 2001, Chairman
                                                    and President, The
                                                    Citizens National Bank of
                                                    Malone.

  William M. Dempsey                1984            Retired. Prior to 2001,               108,092                 .38%
                                                    Assistant to the
                                                    President, Rochester
                                                    Institute of Technology,
                                                    Rochester, New York;
                                                    President/ Dean, American
                                                    College  of  Management  and
                                                    Technology (RIT), Dubrovnik,
                                                    Croatia (August 1997 - July
                                                    1999); prior to August 1997,
                                                    Vice President of Finance
                                                    and Administration, RIT.

  Saul Kaplan (f)                   2001            Co-Owner, M.C.F., Inc. and           1,052,218                3.68%
  Age 78                                            Partner, D&T Real Estate,
                                                    Scranton, Pennsylvania.
                                                    Prior to April 2003,
                                                    Co-Owner, Montage Foods,
                                                    Inc., Scranton,
                                                    Pennsylvania.

  William N. Sloan                  1991            Vice President for                    108,270                 .38%
  Age 69                                            Administration Emeritus,
                                                    The State University of
                                                    New York College at
                                                    Potsdam, Potsdam, New York.

  TERMS EXPIRING AT ANNUAL MEETING IN 2006:
  ----------------------------------------

  Sanford A. Belden                 1992            President and Chief                    95,916                 .34%
  Age 61                                            Executive Officer of
                                                    the Company.



                                       4





                                                                                           SHARES OF COMPANY COMMON
                                                                                         STOCK BENEFICIALLY OWNED (c)
                                                             BUSINESS                      AS OF MARCH 31, 2004 (d)
         NAME AND              DIRECTOR OF THE           EXPERIENCE DURING         -----------------------------------------
          AGE (a)               COMPANY SINCE           PAST FIVE YEARS (b)              NUMBER(e)               PERCENT
  ------------------------    ------------------    ----------------------------   -----------------------    --------------

                                                                                                      
  Lee T. Hirschey                   1991            Chairman and Chief                    107,312                 .37%
  Age 68                                            Executive Officer, Climax
                                                    Manufacturing Company,
                                                    converter and manufacturer
                                                    of paper products with
                                                    facilities in Castorland,
                                                    Lowville, and West Carthage,
                                                    New York.

  David C. Patterson                1991            President and owner of                123,590                 .43%
  Age 62                                            Wight and Patterson, Inc.,
                                                    manufacturer and seller of
                                                    livestock feed located in
                                                    Canton, New York.

  Peter A. Sabia (f)                2001            Owner, Valley Dodge Truck             256,590                 .90%
  Age 72                                            Center, Dunmore,
                                                    Pennsylvania.

  Sally A. Steele (g)               2003            Attorney, self-employed as             52,210                 .18%
  Age 48                                            general practitioner with
                                                    concentration in real
                                                    estate and elder law,
                                                    Tunkhannock, Pennsylvania.





                                                                                                 SHARES OF COMPANY COMMON
                                                                                               STOCK BENEFICIALLY OWNED (c)
  In addition to the information  provided above,  the following  summarizes the                 AS OF MARCH 31, 2004 (d)
  security  ownership  of the highest paid  executive  officers who are not also           -----------------------------------
  directors of the Company:                                                                  NUMBER (e)           PERCENT
                                                                                           ----------------    ---------------

                                                                                                          
  James A. Wears                                      President, Banking                       152,532              .53%
  Age 54

  Michael A. Patton                                   President, Financial Services            137,689              .48%
  Age 58

  Thomas A. McCullough                                President, Pennsylvania Banking           93,068              .33%
  Age 57

  David J. Elias                                      President, Chief Executive                26,188              .09%
  Age 58                                              Officer and Chief Investment
                                                      Officer, Elias Asset Management,
                                                      Inc. (h)

  Number of shares of Company common stock beneficially owned by all directors,               3,477,780            11.79%
  persons chosen to become directors and executive officers of the Company as a group
  (23 persons)



                                       5


         (a)      Harold  Kaplan and Saul Kaplan are  brothers.  No other family
                  relationships  exist  between  any two or more of the  current
                  directors or named executive officers of the Company.

         (b)      No nominee for director or continuing  director of the Company
                  holds a directorship with any company (other than the Company)
                  which is  registered  pursuant to Section 12 or subject to the
                  requirements  of Section 15(d) of the Securities  Exchange Act
                  of 1934, or with any company which is a registered  investment
                  company under the Investment Company Act of 1940.

         (c)      Represents all shares as to which named  individual  possessed
                  sole or  shared  voting  or  investment  power as of March 31,
                  2004,  adjusted to reflect two-for-one stock split effectuated
                  on April 12, 2004. Includes shares held by, in the name of, or
                  in  trust  for,   spouse  and  dependent   children  of  named
                  individual and other  relatives  living in the same household,
                  even if beneficial  ownership has been disclaimed as to any of
                  these shares by the nominee or director.

         (d)      The  listed  amounts   include  shares  as  to  which  certain
                  directors and named executive  officers are beneficial  owners
                  but not the sole beneficial  owners as follows:  Mr. Belden is
                  the  beneficial  owner of 1,812  shares held by the  Company's
                  401(k)  plan;  Mr.  Burgess'  wife  holds  7,200  shares;  Mr.
                  Cantwell's  wife holds 10,200 shares,  and Mr.  Cantwell holds
                  21,216 shares as Trustee under a decedent's  will; Mr. DiCerbo
                  holds 58,196 shares  jointly with his wife,  83,528 shares are
                  held  in the  name  of the  law  partnership  of  DiCerbo  and
                  Palumbo,  and 1,636 shares are held by his wife;  Mr.  Elias's
                  wife owns  3,288  shares;  Mr.  Hirschey's  wife  holds  2,000
                  shares,  and Mr.  Hirschey  holds 26,080 shares as Trustee for
                  the  Retirement  Plan of  Employees  of  Climax  Manufacturing
                  Company and 700 shares as Trustee of an Internal  Revenue Code
                  Section  2503C  trust;  86,576  shares  are held by a  limited
                  partnership  controlled  by Mr. H. Kaplan;  84,000  shares are
                  held by a limited partnership controlled by Mr. S. Kaplan; Mr.
                  McCullough  is the  beneficial  owner of 12,976 shares held by
                  the Company's  401(k) plan,  he holds 108 shares  jointly with
                  his wife, he holds 630 shares jointly with his mother, and his
                  children hold 1,614 shares;  Mr.  Patterson holds 4,760 shares
                  jointly  with his wife,  and 3,186  shares as Trustee  for the
                  Wight  and  Patterson  Retirement  Plan;  Mr.  Patton  is  the
                  beneficial  owner of 7,803 shares held by the Company's 401(k)
                  plan, and his wife holds 2,800 shares; Mr. Sabia holds 180,000
                  shares as Trustee for the Peter A. Sabia Trust U/A, and 52,976
                  shares are held in the name of Valley Dodge Truck  Center,  of
                  which Mr. Sabia is owner;  Mr. Sloan holds 368 shares  jointly
                  with his wife, and his wife holds 984 shares; and Mr. Wears is
                  the  beneficial  owner of 39,444  shares held by the Company's
                  401(k) plan, he holds 53,134 shares jointly with his wife, his
                  wife holds 1,400 shares, and his children hold 5,250 shares.

         (e)      Includes shares that the following  individuals currently have
                  the right to acquire, or will have the right to acquire within
                  60 days of March 31, 2004,  through  exercise of stock options
                  issued by the Company:  Mr. Ace,  28,818  shares;  Mr. Belden,
                  5,138 shares; Mr. Burgess, 79,088 shares; Mr. Cantwell, 11,320
                  shares;  Mr.  Dempsey,  104,892 shares;  Mr. DiCerbo,  108,478
                  shares;  Mr. Gabriel,  113,232 shares;  Mr.  Hirschey,  65,848
                  shares;  Mr. H. Kaplan,  4,520  shares;  Mr. S. Kaplan,  4,520
                  shares; Mr. McCullough,  39,028 shares; Mr. Patterson, 101,248
                  shares; Mr. Patton,  49,592 shares; Mr. Sabia,  11,320 shares;
                  Mr. Sloan, 102,478 shares; and Mr. Wears, 44,912 shares. These
                  shares are included in the total number of shares  outstanding
                  for the purpose of calculating the percentage ownership of the
                  foregoing individuals and of the group as a whole, but not for
                  the purpose of calculating  the percentage  ownership of other
                  individuals listed in the foregoing table.


                                       6


         (f)      Pursuant  to the  terms  of a  Merger  Agreement  dated  as of
                  November 29, 2000  providing  for the merger of First  Liberty
                  Bank Corp.  ("First Liberty") with and into the Company (which
                  merger was  consummated  in May 2001),  the Company  agreed to
                  appoint  three  of  First  Liberty's  former  directors,  Saul
                  Kaplan, Peter A. Sabia, and Harold Kaplan, to serve as members
                  of its  Board of  Directors  for terms  expiring  at the 2002,
                  2003, and 2004 annual Shareholders meetings, respectively. The
                  Merger  Agreement  further  provided  that,   subject  to  the
                  exercise of the Board's fiduciary duty, Messrs. Kaplan, Sabia,
                  and  Kaplan  would be  nominated  for at least one  additional
                  three-year  term upon  expiration of these initial terms,  and
                  that the Board would recommend that the Company's Shareholders
                  vote in favor of their reelection.

         (g)      Pursuant to the terms of a Merger  Agreement  dated as of June
                  7, 2003 providing for the merger of Grange National Banc Corp.
                  ("Grange")  with  and  into  the  Company  (which  merger  was
                  consummated in November  2003),  the Company agreed to appoint
                  two of Grange's  former  directors,  Brian R. Ace and Sally A.
                  Steele,  to serve as  members  of its Board of  Directors  for
                  terms  expiring  at the  2005  and  2006  annual  Shareholders
                  meetings, respectively.

         (h)      Elias Asset Management,  Inc. is a wholly-owned  subsidiary of
                  the Bank.


                                       7


            BOARD COMPOSITION, MEETINGS, COMMITTEES, AND COMPENSATION

INDEPENDENCE
------------

    The Company has adopted a set of Corporate Governance Guidelines,  a copy of
which is  available on the  Company's  website at  www.communitybankna.com.  The
Corporate  Governance  Guidelines  require that the Company's Board of Directors
have at all times a majority of directors who meet the criteria for independence
established by the New York Stock  Exchange,  and the Board currently meets this
requirement.  To assist it in making  determinations of independence,  the Board
has  determined  that the following  relationships  are  immaterial,  and that a
director whose only  relationships with the Company fall within these categories
is independent,  provided that such  relationships do not otherwise preclude him
or her from being considered independent under the New York Stock Exchange Rules
or applicable law:

     o   Indebtedness of the director or a member of his or her immediate family
         to the Company, the Bank, or any of their respective  subsidiaries,  if
         the loans  made to such  persons  were made in the  ordinary  course of
         business, on substantially the same terms (including interest rates and
         collateral) as those prevailing at the time for comparable transactions
         with other customers,  and did not involve more than the normal risk of
         collectibility or present other unfavorable features.

     o   Receipt by a  director  or a member of his or her  immediate  family of
         remuneration  (other than as an officer or employee)  from the Company,
         the Bank,  or any of their  respective  subsidiaries,  in an amount not
         exceeding $60,000 in a given year,  excluding  compensation payable for
         services rendered as a director.

     o   Transactions or series of related  transactions between a director or a
         member of his or her immediate family and the Company, the Bank, or any
         of their respective subsidiaries, in which the amount involved does not
         exceed $60,000.

     o   Purchases  of goods or  services  by an entity of which a director or a
         member of his or her  immediate  family is (or has been during the last
         fiscal year) an executive  officer or full or partial  owner,  from the
         Company,  the  Bank,  or any of their  respective  subsidiaries,  in an
         aggregate  amount not  exceeding  (i) five percent of the  consolidated
         gross  revenues of the Company for its last full fiscal  year,  or (ii)
         five percent of the  consolidated  gross  revenues of such other entity
         for its last full fiscal year.

     o   Purchases  of goods or services  by the  Company,  the Bank,  or any of
         their respective  subsidiaries  from an entity of which a director or a
         member of his or her  immediate  family is (or has been during the last
         fiscal  year) an  executive  officer  or full or partial  owner,  in an
         aggregate  amount not  exceeding  (i) five percent of the  consolidated
         gross  revenues of the Company for its last full fiscal  year,  or (ii)
         five percent of the  consolidated  gross  revenues of such other entity
         for its last full fiscal year.

     o   Receipt of legal or  investment  banking  services by the Company,  the
         Bank, or any of their respective subsidiaries from, respectively, (i) a
         law firm of which a director or a member of his or her immediate family
         is (or as been during the last fiscal year) a member or to which any of
         them is (or as been during the last fiscal year) of counsel, or (ii) an
         investment  banking  firm of which a director or a member of his or her
         immediate  family is (or as been during the last fiscal year) a partner
         or  executive  officer,  where the fees paid to the firm do not  exceed
         five  percent of the firm's  gross  revenues  for the firm's  last full
         fiscal year.

    During the course of a year,  directors  are expected to inform the Board of
any material changes in their  circumstances  or  relationships  that may impact
their status or designation by the Board as independent.


                                       8


    Pursuant to the Corporate Governance  Guidelines,  the Company's independent
directors meet in executive  session at least  quarterly,  without the Company's
management and non-independent  directors present.  The director who presides at
these  meetings  is  determined  by  the  Board  on  the  recommendation  of the
Nominating and Corporate Governance Committee.

DIRECTOR MEETING ATTENDANCE
---------------------------

    The  Board of  Directors  held 12  regularly  scheduled  meetings  and three
special  meetings  during the fiscal year ended  December 31, 2003.  During this
period,  each director of the Company  attended at least 75% of the aggregate of
the total number of meetings of the Board and the total number of meetings  held
by committees of the Board on which he or she served.

    The Company  encourages  all  directors  to attend  each  annual  meeting of
Shareholders. All of the then 12 incumbent directors attended the Company's last
annual meeting of Shareholders held on May 28, 2003.

BOARD COMMITTEES
----------------

    Among   its   standing   committees,   the   Board   of  the   Bank  has  an
Audit/Compliance/Risk  Management  Committee  which also serves as the Company's
Audit Committee.  As described more fully on page 30, the  Audit/Compliance/Risk
Management Committee reviews internal and external audits of the Company and the
Bank and the adequacy of the Company's and the Bank's accounting, financial, and
compliance controls, and investigates and makes recommendations to the Company's
Board and the Bank's Board  regarding the  appointment of independent  auditors.
During  2003,  this  Committee  held six  meetings  and its present  members are
Directors  William M. Dempsey  (Chair),  John M. Burgess,  Lee T. Hirschey,  and
William N. Sloan.

    The Bank's Board also has a Compensation  Committee  which reviews and makes
recommendations  to the Bank's  Board  regarding  compensation  adjustments  and
employee  benefits  to be  instituted,  and which also  serves as the  Company's
Compensation Committee. As described more fully on pages 26-28, the Compensation
Committee reviews the compensation of nonofficer employees in the aggregate, and
the salaries and  performance of executive  officers are reviewed  individually.
The Compensation  Committee held seven meetings in 2003, and its present members
are Directors William N. Sloan (Chair), Brian R. Ace, Lee T. Hirschey,  David C.
Patterson, and Peter A. Sabia.

    The Company has a Nominating and Corporate  Governance Committee which makes
recommendations to the Board for nominees to serve as Directors.  The Nominating
and Corporate  Governance  Committee  held two meetings in 2003, and its present
members are  Directors  William M.  Dempsey  (Chair),  John M.  Burgess,  Lee T.
Hirschey,  and David C.  Patterson.  The Board has  determined  that each of the
Nominating and Corporate  Governance  Committee's  members is  "independent"  as
defined by the New York Stock Exchange Rules.

    The Nominating  and Corporate  Governance  Committee  will consider  written
recommendations  from  Shareholders  for nominees to serve on the Board that are
sent  to the  Secretary  of  the  Company  at  the  Company's  main  office.  In
considering  candidates for the Board,  the Nominating and Corporate  Governance
Committee and the Board  consider the entirety of each  candidate's  credentials
and do not  have  any  specific  minimum  qualifications  that  must be met by a
nominee.  Factors  considered  include,  but are  not  necessarily  limited  to,
outstanding  achievement in a candidate's  personal  career;  broad  experience;
wisdom;   integrity;   ability  to  make  independent,   analytical   inquiries;
understanding  of the business  environment;  and willingness to devote adequate
time to Board duties.  The Board believes that each director should have a basic
understanding  of (i) the principal  operational  and financial  objectives  and
plans  and  strategies  of the  Company,  (ii) the  results  of  operations  and
financial  condition  of the  Company  and of any  significant  subsidiaries  or
business  segments,  and (iii) the  relative  standing  of the  Company  and its
business  segments  in  relation  to its  competitors.  Prior to  nominating  an
existing director for re-


                                       9


election to the Board,  the Board and the  Nominating  and Corporate  Governance
Committee  consider  and review,  among other  relevant  factors,  the  existing
director's meeting attendance and performance,  length of Board service, ability
to meet regulatory independence  requirements,  and the experience,  skills, and
contributions  that  the  director  brings  to the  Board.  The  Nominating  and
Corporate  Governance  Committee has adopted a written charter setting forth its
composition and responsibilities,  a copy of which is available at the Company's
website at www.communitybankna.com.

    The President  and Chief  Executive  Officer of the Company  serves as an ex
officio  member  of  all  Board  committees  except  the   Audit/Compliance/Risk
Management  Committee,  the  Compensation  Committee,  and  the  Nominating  and
Corporate Governance Committee, and receives no compensation for serving in this
capacity.  Mr.  Gabriel,  as Chair of the Board,  also serves as a member of all
Board Committees  except the  Audit/Compliance/Risk  Management  Committee,  the
Compensation Committee, and the Nominating and Corporate Governance Committee.

COMMUNICATION WITH DIRECTORS
----------------------------

     Shareholders  may  communicate  directly with the Board of Directors of the
Company by sending  correspondence  to the address shown below. If a Shareholder
desires to communicate with a specific director,  the  correspondence  should be
addressed to that director. The receipt of any such correspondence  addressed to
the Board of  Directors  and the nature of its  content  will be reported at the
next Board meeting and appropriate action, if any, will be taken. Correspondence
addressed to a specific  director  will be  delivered  to the director  promptly
after  receipt by the  Company.  The  director  will  review the  correspondence
received and, if appropriate,  report the receipt of the  correspondence and the
nature of its content to the Board of Directors at its next meeting, so that the
appropriate action, if any, may be taken.

     Correspondence should be addressed to:

                            Community Bank System, Inc.
                            Board of Directors
                            Attention: [Board of Directors or Specific Director]
                            5790 Widewaters Parkway
                            DeWitt, New York  13214-1883

COMPENSATION OF DIRECTORS
-------------------------

    As  directors  of both the Company and the Bank,  Board  members  receive an
annual  retainer of $10,000,  $750 for each Board meeting they attend,  and $500
for each  committee  meeting they attend.  Mr. Belden does not receive an annual
retainer or compensation for attending Board and committee  meetings.  The Chair
of the Board  receives an all  inclusive  $55,000  retainer  for serving in that
capacity. The Chair of the  Audit/Compliance/Risk  Management Committee receives
an annual retainer of $5,000; the Chairs of the Loan Committee, the Compensation
Committee, and the Strategic/Executive Committee each receive an annual retainer
of $3,500;  and the  Chairs of the  Investment  Committee,  the  Nominating  and
Corporate  Governance  Committee,   the  Technology  Committee,  and  the  Trust
Committee each receive an annual retainer of $1,000. The Company pays the travel
expenses incurred by each director in attending meetings of the Board.

    Directors  may  elect to defer  all or a  portion  of  their  director  fees
pursuant to a Deferred  Compensation Plan for Directors.  Directors who elect to
participate  in the Plan  designate the  percentage of their director fees which
they wish to defer  (the  "deferred  fees")  and the date to which  they wish to
defer payment of benefits  under the plan (the  "distribution  date").  The plan
administrator establishes an account for each participating director and credits
to such account (i) on the date a  participating  director  would have otherwise
received  payment of his or her deferred fees, the number of deferred  shares of
Company common stock which could have been purchased with the deferred fees, and
(ii) from time to time such  additional  number of deferred  shares  which could
have been purchased with any dividends which would


                                       10


have been  received  had shares  equal to the number of shares  credited  to the
account  actually been issued and  outstanding.  On the  distribution  date, the
participating  director  shall be entitled to receive  shares of Company  common
stock equal to the number of deferred shares credited to the director's  account
either in a lump sum or in annual  installments  over a three,  five or ten year
period.  The  effect  of the plan is to  permit  directors  to  invest  deferred
director  fees in stock of the  Company,  having the  benefit of any stock price
appreciation  and  dividends  as well as the risk of any  decrease  in the stock
price.  To the extent that  directors  participate in the plan, the interests of
participating  directors will be more closely  associated  with the interests of
Shareholders in achieving growth in the Company's stock price.

    In 1995, the directors re-evaluated their total compensation arrangement, in
light of the increased responsibility associated with the changing nature of the
Company and the "Blue  Ribbon  Report"  issued by the  National  Association  of
Corporate  Directors.  Among other things,  the Blue Ribbon Report suggests that
director  compensation be structured so that it is specifically aligned with the
long-term  interests of Shareholders.  Effective  January 1, 1996, the Company's
1994 Long-Term  Incentive  Compensation  Program (the "1994 Incentive Plan") was
amended to allow for the issuance of Non-Statutory  Stock Options to nonemployee
directors.  The  2004  Long  Term  Incentive  Compensation  Program  (the  "2004
Incentive  Plan"),  if  approved  by the  Shareholders,  will also allow for the
issuance of  Non-Statutory  Stock Options to  nonemployee  directors.  The Board
believes  that  providing  for the  grant  of  Non-Statutory  Stock  Options  to
nonemployee  directors is in the best interests of the Company. In the spirit of
the Blue Ribbon  Report,  such a provision  more closely aligns the interests of
individual directors with the long-term interests of the Company's Shareholders,
and enables the Company to continue to attract qualified individuals to serve on
the Board. In particular,  when directors receive equity-based compensation such
as stock options,  their overall  compensation is enhanced when the market price
of the  Company's  common stock  increases  and is adversely  affected  when the
market price of the Company's common stock decreases.

    The 1994 Incentive Plan provides that each eligible  nonemployee director is
to receive an option to purchase  4,000 shares (after giving effect to the stock
split  effectuated on April 12, 2004) of common stock on or about January 1st of
each year. Each option granted to a nonemployee director is granted at an option
price per share  equal to the  market  value per share of the  Company's  common
stock  on the date of  grant,  and is fully  exercisable  on its date of  grant,
provided that shares of common stock  acquired  pursuant to the exercise of such
options may not be sold or otherwise transferred by a director within six months
of the grant. Each option is exercisable until the earlier of (i) ten years from
the date of grant,  or (ii)  termination of the optionee's  service on the Board
for  cause  (as  defined  in  the  1994  Incentive  Plan).  Notwithstanding  the
foregoing, to the extent that the Committee appointed by the Board to administer
the 1994 Incentive Plan  determines that grants may be exempt from Section 16(b)
of the  Securities  Exchange Act of 1934, as amended,  the  Non-Statutory  Stock
Options  granted to eligible  nonemployee  directors shall relate to a number of
shares of common stock to be determined based upon the financial  performance of
the Company.  Such financial  performance shall be determined based upon factors
including (but not limited to) the Company's growth in earnings per share, asset
quality, return on equity, and CAMELS rating (a measurement of capital,  assets,
management,  earnings,  liquidity and sensitivity  utilized by the Office of the
Comptroller of the Currency, the Bank's primary regulator). Pursuant to the 1996
amendment  to the  1994  Incentive  Plan,  each  eligible  nonemployee  director
received an option to purchase 4,800  (post-split)  shares effective  January 1,
2003. The 2004 Incentive Plan, if approved by the  Shareholders,  will similarly
provide for the annual issuance of options to nonemployee  directors;  provided,
however,  that in the absence of adjustment as described  above,  the first such
annual grant to a director shall be to purchase 2,320  (post-split)  shares, and
subsequent annual grants shall be for 4,000 (post-split) shares.

    In addition, in keeping with the spirit of the Blue Ribbon Report, effective
January  1,  1996,  the Board  adopted a "Stock  Balance  Plan" for  nonemployee
directors  of the Company who have  completed  at least six months of service as
director.  The plan establishes an account for each eligible  director.  Amounts
credited to those accounts reflect the value of 400  (post-split)  shares of the
Company's  common  stock for each year of service  between  1981 and 1995 at the
December 31, 1995 market value,  plus an annual


                                       11


amount equal to 400 additional  (post-split) shares of common stock beginning in
1996, plus an annual earnings credit equal to the one-year  average total return
on the Company's  common stock.  The crediting of additional  units beginning in
1996 is subject to an  adjustment  factor  which  reflects the  Company's  asset
quality,  return on equity, and CAMELS rating. The account balance is payable to
each  director  in the form of a lifetime  annuity  or, at the  election  of the
director,  monthly  installment  payments over a three, five, or ten year period
following the later of age 55 or disassociation  from the Board, is subject to a
six-year vesting  schedule,  and is forfeitable in the event of termination from
the Board for cause.

    In 1998,  amendments to the Stock Balance Plan and the 1994  Incentive  Plan
were  approved  by the  Company's  Shareholders  allowing  the grant of  "Offset
Options" to directors  under the 1994 Incentive Plan. The effect of these Offset
Options is to permit the  Company to reduce the  grantee's  Stock  Balance  Plan
account  balance by an amount equal to the growth in value of the Offset Options
(i.e.,  the amount by which the aggregate  fair market value of the common stock
underlying the Offset Options exceeds the aggregate exercise price of the Offset
Options) as of the date on which the director's account is valued, provided that
a director's  account may not be reduced below zero. As such, the Offset Options
are not intended to materially change the level of compensation to participating
directors  under the Stock Balance Plan,  but are intended to reduce the cost of
director compensation to the Company. In the event that the growth in value of a
director's Offset Options is less than the value of the director's Stock Balance
Plan account as of the date that the Offset Options are exercised, the shortfall
will be paid to the director  either in cash or, at the Company's  option in the
case of an exercise  prior to retirement,  by the issuance of additional  Offset
Options.  In the event that the growth in value of a director's  Offset  Options
exceeds the value of the  director's  Stock Balance Plan account,  no adjustment
will be made. The 2004  Incentive  Plan, if approved by the  Shareholders,  will
likewise  permit the  issuance of Offset  Options in  connection  with the Stock
Balance Plan.

    The Bank has a consulting  agreement with Paul M. Cantwell,  Jr., a director
of the Company and the Bank and the former  Chairman  and  President of Citizens
National  Bank of Malone.  Under  this  agreement,  Mr.  Cantwell  will  provide
consulting  services  to the Bank  until  January  26,  2006 to  facilitate  the
transition  of Citizens  National  Bank's  business and  operations to the Bank,
develop  new  business  opportunities  in the market  areas  formerly  served by
Citizens  National Bank,  and advise the Bank  regarding  corporate and business
matters.  Mr.  Cantwell will provide these services on a part-time basis (not to
exceed 250 hours per year), and will be paid $50,000 per year. This amount is to
paid on a "grossed-up" basis for any Medicare and social security taxes (but not
federal,  state or local income  taxes)  payable by Mr.  Cantwell on the amount.
This means that in effect the Company will pay his Medicare and social  security
taxes.  Pursuant to the agreement,  the Bank has also agreed to pay the premiums
for a life insurance policy for Mr. Cantwell's  beneficiaries.  This policy must
provide  coverage  for no  less  than  the  remaining  payments  due  under  the
consulting  agreement.  Finally,  the Bank will make available  health insurance
coverage  for Mr.  Cantwell  and his spouse on the same  basis as its  employees
until age 65 and, thereafter, on the same basis as other retirees of the Bank.


                                       12


                       ITEM 2: APPROVAL OF 2004 LONG-TERM
                         INCENTIVE COMPENSATION PROGRAM

    The Board of Directors  has adopted the  Community  Bank System,  Inc.  2004
Incentive  Plan,  subject to  approval  by the  Shareholders  at the 2004 Annual
Meeting.  The purpose of the 2004  Incentive Plan is to promote the interests of
the Company by providing a  comprehensive  equity-based  incentive  compensation
program  designed  to enable the  Company  to  attract,  retain,  and reward key
employees,  directors, and advisors through performance based incentives. To the
extent that current and future  officers,  other key employees,  directors,  and
advisors have an equity  interest in the Company,  the interests of such persons
will be more closely  associated  with the interests of  Shareholders.  Further,
equity-based  incentives  can be  used to  reinforce  the  relationship  between
Shareholder gains and compensation.

    Adoption of the 2004 Incentive Plan has been recommended by the Compensation
Committee and the Board of Directors.  The Company may currently grant incentive
equity-based  awards to key  employees  and to  directors  pursuant  to the 1994
Incentive  Plan,  and the 1994  Incentive  Plan  expires on June 30,  2004.  The
proposed 2004 Incentive Plan is intended to commence on July 1, 2004 in order to
provide  the  continued  ability  to grant  equity-based  incentives  to  senior
management,  key employees of the Company and its subsidiaries,  directors,  and
advisors as appropriate  from time to time, based on the objectives set forth in
the Plan.

    As  noted  in  the   Compensation   Committee  Report  on  pages  26-28,  an
equity-based   incentive  plan  is  an  integral   component  of  the  Company's
compensation program. Accordingly, the Board of Directors believes that adoption
of the proposed 2004 Incentive Plan is necessary if the Company is to be able to
continue  to  attract,  retain,  and  motivate  highly  qualified  and  talented
individuals.

    The following is a summary of the material  provisions of the 2004 Incentive
Plan.  This  summary is  qualified  in its entirety by reference to the specific
provisions  of the 2004  Incentive  Plan,  the full text of which is attached to
this Proxy Statement as Appendix A.

GENERAL FEATURES OF THE 2004 INCENTIVE PLAN

    The 2004  Incentive  Plan empowers the Company to award or grant to eligible
participants,  from time to time, (i) Incentive Stock Options within the meaning
of Section 422 of the Internal Revenue Code, (ii)  Non-Statutory  Stock Options,
(iii) Retroactive Stock Appreciation Rights, (iv) Restricted Stock, (v) Deferred
Stock  Awards,  and any  combination  of such  awards.  The Plan is  designed to
provide the Company  with  flexibility  in the grant of  equity-based  incentive
compensation  to achieve  the  overall  goals of the Plan.  The term of the 2004
Incentive Plan is for ten years and shall expire on June 30, 2014 if not earlier
terminated by the Board.

    The 2004 Incentive Plan will be administered by the  Compensation  Committee
or another  committee  appointed  by the Board of Directors  (the  "Committee"),
which  shall  consist of at least  three  members of the Board who each meet the
independence requirements of the New York Stock Exchange and any applicable laws
governing  independence  of directors,  qualify as  "non-employee  directors" as
defined by Section 16 of the  Securities  Exchange Act of 1934, as amended,  and
qualify as "outside  directors"  under  Section  162(m) of the Internal  Revenue
Code.

    Directors,  officers who are  employees of the Company or its  subsidiaries,
other key employees of the Company and its subsidiaries, and persons retained to
advise the Board of  Directors  (such as members of advisory  boards  created in
connection with acquisitions to provide input to the Board regarding the markets
served by the acquired  institutions),  shall be eligible to  participate in the
2004  Incentive  Plan.  Participants,  who may  receive  awards  under  the 2004
Incentive  Plan,  shall be selected by the Committee  based upon such factors as
past and potential  contributions to the success,  profitability,  and growth of
the Company.  No determinations  have yet been made as to any awards that may be
granted under the 2004


                                       13


Incentive Plan to specific individuals.  Whether an award may be exercised after
a  participant's  termination  of service shall be determined by the  Committee,
subject to limits set forth below with respect to different types of awards.

    Subject to further  adjustments as noted below,  4,000,000  shares of common
stock (equivalent to approximately 14% of the shares of common stock outstanding
as of December 31, 2003) will be available for issuance over the 10 year term of
the 2004 Incentive Plan, to be divided among the various  components of the 2004
Incentive Plan in such manner as the Committee shall determine. Shares of common
stock issued under the 2004 Incentive Plan may be newly issued shares,  treasury
shares, or any combination  thereof.  The maximum number of shares is subject to
adjustment  in the  event of a  reorganization,  stock  split,  stock  dividend,
combination of shares, merger,  consolidation,  or other recapitalization of the
Company;  provided,  however, that the current limit of 4,000,000 shares already
reflects the two-for-one stock split effectuated on April 12, 2004.

    Except to the extent provided by the Committee at the time an award is made,
no  award  granted  under  the 2004  Incentive  Plan,  and no right or  interest
therein,  shall be  assignable or  transferable  by a  participant,  except that
Incentive  Stock Option rights may be transferred by will or the laws of descent
and  distribution.  The  Board of  Directors  may  amend or  terminate  the 2004
Incentive Plan at any time,  except that the Board of Directors may not, without
approval by the  Shareholders,  make any  amendment  that would (i) increase the
number of available  shares under the 2004  Incentive  Plan,  or (ii) change the
definition of "eligible employees" under the 2004 Incentive Plan.

    STOCK  OPTIONS.  Options  granted  under  the  2004  Incentive  Plan  may be
designated as either  Incentive  Stock Options within the meaning of Section 422
of the Internal Revenue Code or Non-Statutory Stock Options.  The exercise price
of an Incentive  Stock Option  granted to an employee  shall be at least 100% of
the fair market  value of the common  stock on the date of grant.  The number of
shares of common  stock in respect of which  Incentive  Stock  Options are first
exercisable  by any  optionee  during  any  calendar  year shall not have a fair
market value (determined at the date of grant) in excess of $100,000.  Incentive
Stock Options shall be  exercisable  for such period or periods not in excess of
10 years after the date of grant as shall be determined by the Committee, except
that no  Incentive  Stock  Option  shall be  exercisable  earlier  than one year
following the date the option is granted.  Non-Statutory  Stock Options  granted
under the 2004 Incentive Plan will be exercisable for such period or periods and
at such price as the Committee shall determine, provided that the exercise price
shall not be below 50% of the fair market value of a share of common stock as of
the date the option is granted.

    The Committee shall have the authority, in its discretion, to accelerate the
time at which a stock option  becomes  exercisable,  provided  that no Incentive
Stock Option shall be  exercisable  earlier than one year following the date the
option is granted.  If an employee  option  holder's  employment  is  terminated
within  one year of a  change  of  control  for any  reason  other  than  death,
disability, voluntary resignation without good reason, or termination for cause,
all stock options held by that optionee shall become  exercisable  automatically
as of the later of the date of termination or one year after the date the option
was granted,  and shall remain  exercisable until the end of the exercise period
provided in the original grant of the stock option.

    Consistent  with the 1994  Incentive  Plan, the 2004 Incentive Plan provides
that each eligible  nonemployee director is to receive a Non-Statutory option to
purchase 4,000 (post-split) shares of common stock on or about January 1 of each
year;  provided  that the first  such  annual  grant to a  director  shall be to
purchase  2,320  (post-split)  shares.  Each  option  granted  to a  nonemployee
director is to be granted at an option price per share equal to the market value
per  share  of the  common  stock  on  the  date  of  grant  and is to be  fully
exercisable on its date of grant,  provided that shares of common stock acquired
pursuant  to the  exercise  of  such  options  may  not  be  sold  or  otherwise
transferred  by a  director  within  six  months of the  grant.  Each  option is
exercisable  until the  earlier  of (i) ten years from the date of grant or (ii)
termination  of the optionee's  service on the Board for cause.  Notwithstanding
the foregoing,  to the extent that the  Compensation  Committee  determines that
grants may be exempt from Section 16(b) of the


                                       14


Securities  Exchange Act of 1934,  as amended,  the options  granted to eligible
nonemployee  directors  shall relate to a number of shares of common stock to be
determined based upon the financial  performance of the Company.  Such financial
performance  shall be determined  based upon factors  including (but not limited
to) the Company's growth in earnings per share, asset quality, return on equity,
and CAMELS rating.

    Stock  options  shall be  exercisable  only upon the  payment in full to the
Company of the entire option exercise price (i) in cash, (ii) by the transfer to
the Company of shares of common stock (at the fair market  value  thereof on the
date of exercise), (iii) by a combination of such methods of payment, or (iv) by
any other lawful means of payment  acceptable to the Committee.  Payment may not
be made with common stock issued by the Company upon exercise of an option under
the 2004  Incentive  Plan or other stock option plan unless the common stock has
been held for at least one year.

    Each grant of stock options  shall be evidenced by an agreement  between the
Company  and  the  optionee,  and  shall  contain  such  terms  and  provisions,
consistent with the 2004 Incentive Plan, as the Committee may approve.

    RETROACTIVE STOCK  APPRECIATION  RIGHTS.  Under the 2004 Incentive Plan, the
Committee  may authorize the surrender of all or a portion of an option right in
exchange for which the optionee will receive a Stock Appreciation Right ("SAR").
A SAR will entitle the holder to receive an amount payable in cash, common stock
(valued at the fair  market  value on the date of  exercise),  or a  combination
thereof (as  determined  by the  Committee)  up to the excess of the fair market
value of a share of the common  stock on the date of exercise  over the exercise
price per share of the underlying option,  multiplied by the number of shares as
to which the holder is  exercising  the SAR.  To the  extent an option  right is
surrendered in exchange for an SAR, such option is canceled.  Conversely, if the
optionee elects to exercise the option,  the right to receive the related SAR is
canceled to the extent the option is exercised.

    RESTRICTED  STOCK.  An award of  Restricted  Stock  consists  of a specified
number of shares of common  stock  that are  transferred  to a  participant  and
subject to forfeiture to the Company under such  conditions and for such periods
of time as the  Committee  may  determine.  A  participant  may vote and receive
dividends on the shares of Restricted Stock awarded,  but may not sell,  assign,
transfer,  pledge, or otherwise  encumber such shares of Restricted Stock during
the forfeiture  period.  Certificates  for Restricted  Stock shall bear a legend
specifying the  restrictions  and conditions  which will cause forfeiture of the
stock.  The  Committee  may also  require that the  Restricted  Stock be held in
escrow until all restrictions and events of forfeiture have lapsed.

    If a  participant's  employment  terminates  for any reason  except death or
disability  prior  to  the  expiration  of  the  forfeiture  period,  all of the
participant's  Restricted  Stock  not  already  vested  will  be  forfeited  and
surrendered  to the Company.  If a  participant  dies or  terminates  employment
because of a disability  prior to the expiration of the forfeiture  period,  the
forfeiture  period  shall  lapse  on the  date of  death  or date of  disability
provided that such date is at least four years  following the date of the award.
If a participant's  employment is terminated  within one year following a change
of control for any reason other than death,  disability,  voluntary  resignation
without good reason,  or termination for cause, any remaining  forfeiture period
shall automatically expire on the date employment is terminated. Notwithstanding
the foregoing,  the Committee shall have the authority to accelerate the time at
which any or all restrictions applying to the Restricted Stock shall lapse.

    DEFERRED  STOCK.  The 2004 Incentive  Plan  authorizes the Committee to make
deferred stock awards to participants,  in lieu of cash  compensation for future
services, in the form of  freely-transferable  shares whose delivery is deferred
for later distribution in accordance with the participant's  election.  The most
recent distribution election pursuant to a deferred stock award shall be honored
by the  Company if it was made  either  more than one year  before the date such
participant  terminated service with the Company for any reason, or more than 90
days before a change in control, as defined in the 2004 Incentive Plan.


                                       15


FEDERAL INCOME TAX CONSEQUENCES

    The anticipated  federal income tax  consequences  relating to the different
types of awards under the 2004 Incentive Plan are as described below.

    UPON GRANT OF OPTIONS AND SARs.  An optionee  will not recognize any taxable
income at the time a stock option or related SAR is granted and the Company will
not be entitled to a federal income tax deduction at that time.

    UPON  EXERCISE  OF  INCENTIVE  STOCK  OPTIONS.  No  ordinary  income will be
recognized  by the holder of an Incentive  Stock Option at the time of exercise.
The excess of the fair market  value of the shares at the time of exercise  over
the aggregate option price will be an adjustment to alternative  minimum taxable
income for  purposes of the  federal  "alternative  minimum"  tax at the date of
exercise.  If the  optionee  holds the shares for the greater of two years after
the date the  option was  granted  and one year  after the  acquisition  of such
shares,  the  difference  between  the  aggregate  option  price and the  amount
realized upon disposition of the shares will constitute a long term capital gain
or loss,  as the case may be, and the Company  will not be entitled to a federal
income tax deduction. If the shares are disposed of in a sale, exchange or other
"disqualifying  disposition"  within two years after the date of grant or within
one year after the date of exercise,  the optionee will realize taxable ordinary
income in an amount  equal to the excess of the fair market  value of the shares
purchased  at a time of exercise  over the  aggregate  option price (the bargain
purchase  element),  and the Company  will be  entitled to a federal  income tax
deduction equal to such amount.  The amount of any gain in excess of the bargain
purchase element realized upon a "disqualifying  disposition" will be recognized
as capital  gain to the holder.  The  Company  will not be entitled to a federal
income tax deduction for the capital gain amount.

    UPON  EXERCISE  OF  NON-STATUTORY  STOCK  OPTIONS.  Upon the  exercise  of a
Non-Statutory Stock Option,  ordinary income will be recognized by the holder in
an amount equal to the excess of the fair market  value of the shares  purchased
at the time of such exercise over the aggregate  option price.  The Company will
be entitled to a corresponding federal income tax deduction. Upon any subsequent
sale of the shares, the optionee will generally recognize a taxable capital gain
or loss based upon the difference between the per share fair market value at the
time of exercise and the per share selling  price at the time of the  subsequent
sale of the shares.

    RETROACTIVE  STOCK  APPRECIATION  RIGHTS.  Upon the  exercise of a SAR,  the
holder will realize  ordinary  income on the amount of cash received  and/or the
then current fair market value of the shares of common stock  acquired,  and the
Company will be entitled to a  corresponding  federal income tax deduction.  The
holder's  basis in any  shares of  common  stock  acquired  will be equal to the
amount  of  ordinary  income  which he or she  recognized.  Upon any  subsequent
disposition of acquired shares, any gain or loss realized will be a capital gain
or loss.

     RESTRICTED STOCK.  Unless a participant makes the election described below,
a participant  receiving a grant of Restricted  Stock will not recognize  income
and the  Company  will not be  allowed a  deduction  at the time such  shares of
Restricted  Stock are  granted.  While the  restrictions  on the  shares  are in
effect, a participant will recognize  ordinary income equal to the amount of any
dividends  received.  When the  restrictions on the shares are removed or lapse,
the excess of the fair  market  value of the shares as of the date of grant over
the amount  paid,  if any,  by the  participant  for the shares will be ordinary
income to the participant, and will be allowed as a deduction for federal income
tax purposes to the Company.  Upon  disposition of the shares,  the gain or loss
realized by the participant will be taxable as capital gain or loss. However, by
filing a Section 83(b) election with the Internal Revenue Service within 30 days
after the date of grant, a  participant's  ordinary income will be determined as
of the date of grant. In such a case, the amount of ordinary  income  recognized
by such a participant  and deductible by the Company will be equal to the excess
of the fair  market  value of the shares as of the date of grant over the amount
paid, if any, by the participant for the shares.  If such election is made and a
participant  thereafter  forfeits his or her stock, no deduction will be allowed
for the amount previously included in such participant's income.


                                       16


     DEFERRED STOCK. A participant  will not recognize any taxable income at the
time  deferred  stock is  granted,  and the  Company  will not be  entitled to a
federal income tax deduction at that time.  When shares of the Company's  common
stock are received by the  participant in exchange for the deferred  stock,  the
participant will recognize ordinary income equal to the fair market value of the
shares   received  at  that  time,  and  the  Company  will  be  entitled  to  a
corresponding federal income tax deduction.

NEW PLAN BENEFITS

     Because  benefits  under  the  2004  Incentive  Plan  will  depend  on  the
Committee's  exercise of its discretion as administrator,  the fair market value
of the Company's  common stock at various future dates, and (with respect to the
annual grants to directors  described  above) the financial  performance  of the
Company,  it is not possible to determine  the benefits that will be received by
directors,  executive officers and other employees if the 2004 Incentive Plan is
approved by the Shareholders.

VOTE REQUIRED FOR APPROVAL

         The  affirmative  vote of a  majority  of the  shares of  common  stock
represented in person or by proxy at the Meeting is required for approval of the
2004 Incentive Plan.

            THE BOARD OF DIRECTORS RECOMMENDS THAT SHAREHOLDERS VOTE
                              "FOR" THIS PROPOSAL.


                                       17


                       COMPENSATION OF EXECUTIVE OFFICERS

    The following table sets forth information  concerning  compensation paid to
those  persons  who  served  as chief  executive  officer  (or in an  equivalent
capacity)  during  2003  and to the  other  most  highly  compensated  executive
officers whose annual salary and bonus earned during 2003 exceeded $100,000.

                           SUMMARY COMPENSATION TABLE



                                                                                             Long-Term
                                                                                           Compensation
                                                  Annual Compensation                         Awards
                               ----------------------------------------------------------  --------------

                                                                           Other Annual        Stock         All Other
          Name and                                                         Compensation       Options      Compensation
     Principal Position           Year       Salary($)      Bonus($)(1)       ($)(2)          (#)(3)          ($)(4)
-----------------------------  ----------  --------------  --------------  --------------  --------------  --------------

                                                                                          
Sanford A. Belden                2003       503,758         287,847           5,303          47,754         493,198
President and Chief              2002       485,550         242,775           5,055          52,680         361,997
Executive Officer                2001       468,000         187,200           4,355          59,068         227,487

James A. Wears                   2003       219,988          89,557           4,676          15,114          87,546
President, Banking               2002       188,926          54,900           3,555          17,290          39,008
                                 2001       176,500          52,950           3,822          16,960          36,104

Michael A. Patton                2003       219,988          89,557           3,512          15,114          99,679
President, Financial             2002       188,926          54,900           2,746          17,290          51,271
Services                         2001       176,500          52,950           1,878          16,960          43,164

                                 2003        17,788         430,000               0               0             294
Thomas A. McCullough
President, Pennsylvania
Banking
                                 2003       283,500               0           3,704          13,628          19,158
David J. Elias                   2002       296,827               0           1,823          15,000          15,741
President, Chief Executive       2001       315,000          31,217           2,096          23,628           3,471
Officer and Chief
Investment Officer, Elias
Asset Management, Inc.



    (1) The amounts shown in this column for Messrs.  Belden,  Wears, and Patton
reflect payments under the Company's  Management  Incentive Plan, an annual cash
award  plan  based  on  performance  and  designed  to  provide  incentives  for
employees.  The amount shown in this column for Mr. McCullough  reflects payment
of a signing bonus to Mr. McCullough in satisfaction of obligations to him under
his former employment agreement with Grange. The amount shown in this column for
Mr. Elias reflects payments under Mr. Elias's Employment Agreement.

    (2) The amounts disclosed in this column include the reportable value of the
personal use of Company-owned  vehicles for Messrs.  Belden,  Wears, Patton, and
Elias.

    (3) The numbers of shares underlying  options shown in this column have been
adjusted to reflect the two-for-one stock split effectuated on April 12, 2004.

    (4) The  amounts in this  column  include:  (a) the value of group term life
insurance  benefits in excess of $50,000 under a plan available to all full-time
employees  for  which  Messrs.  Belden,  Wears,  Patton,  McCullough,  and Elias
received  $4,357,  $922,  $1,724,  $294, and $1,290 in 2003,  respectively;  (b)
Company  contributions  to the Employee  Savings and Retirement  Plan, a defined
contribution  plan,  amounting to $7,000 for Mr.  Belden,  $5,404 for Mr. Wears,
$6,148  for  Mr.  Patton,  and  $5,528  for  Mr.  Elias  in  2003;  (c)  Company
contributions  under the  Company's  Deferred  Compensation  Plan,  amounting to
$28,457 for Mr.  Belden,  $11,966 for Mr.  Wears,  $11,966 for Mr.  Patton,  and
$12,340 for Mr. Elias in 2003; and (d) the expense  associated with supplemental
retirement plans,  amounting to $453,384 for Mr. Belden,  $69,254 for Mr. Wears,
and  $79,841  for Mr.  Patton  in  2003.  The  Company  does  not  maintain  any
"split-dollar" arrangements for the named executive officers.


                                       18


                      OPTION/SAR GRANTS IN LAST FISCAL YEAR

     The following table provides further information on grants of stock options
pursuant to the 1994 Incentive Plan in fiscal year 2003 to the named  executives
as reflected in the Summary  Compensation  Table on page 18. All information has
been adjusted to reflect the  two-for-one  stock split  effectuated on April 12,
2004.



                                                                                              Potential Realizable Value
                                                                                              at Assumed Annual Rates of
                                         % of Total                                            Stock Price Appreciation
                                           Options                                                 for Option Term
                                         Granted to   Exercise                               ----------------------------
                             Options      Employees   or Base                     Market
                             Granted      in Fiscal    Price       Expiration    Value on
          Name                 (#)          Year       ($/Sh)         Date      Grant Date        5%            10%
--------------------------  -----------  -----------  -----------  ----------  ------------  ------------- --------------

                                                                                        
Sanford A. Belden             47,774        5.69%       15.675      1/1/13        15.675        470,953      1,193,486
James A. Wears                15,114        1.80%       15.675      1/1/13        15.675        148,992        377,577
Michael A. Patton             15,114        1.80%       15.675      1/1/13        15.675        148,992        377,577
Thomas A. McCullough           0 (1)           0%            0           0             0              0              0
David J. Elias                13,628        1.62%       15.675      1/1/13        15.675        134,344        340,454



     (1) Does not reflect  stock  options held by Mr.  McCullough as a result of
         his former employment with Grange, which were converted into options to
         acquire  Company  common stock as of November 21, 2003  pursuant to the
         terms of the Merger Agreement between the Company and Grange.

     Effective  January 1, 2003, the Board of Directors  issued  incentive stock
options  to  Messrs.  Belden,  Wears,  Patton,  and  Elias at the  then  current
post-split  equivalent  market price of $15.675 per share.  Such options  become
exercisable  over the  course  of five  years,  with  one-fifth  of the  options
becoming exercisable on January 1, 2004, 2005, 2006, 2007, and 2008.



               AGGREGATED OPTION/SAR EXERCISES IN LAST FISCAL YEAR
                      AND FISCAL YEAR-END OPTION/SAR VALUES

     The following table provides  information for the named executive officers,
with respect to (i) stock options exercised in fiscal year 2003, (ii) the number
of stock  options  held at the end of fiscal  year 2003,  and (iii) the value of
in-the-money  stock options at the end of fiscal year 2003. All  information has
been adjusted to reflect the  two-for-one  stock split  effectuated on April 12,
2004.



                                                             Number of Unexercised            Value of Unexercised
                                                                    Options                   In-the-Money Options
                                                                at 12/31/03 (#)                at 12/31/03 ($) (1)
                             Shares                       -----------------------------  --------------------------------
                           Acquired on       Value
           Name            Exercise (#)   Realized ($)     Exercisable   Unexercisable     Exercisable    Unexercisable
-------------------------- -------------  --------------  -----------------------------  --------------------------------

                                                                                        
Sanford A. Belden           87,016         404,616          4,230         151,294            45,267       1,644,388
James A. Wears              28,280         341,839         45,638          47,416           539,529         513,868
Michael A. Patton           32,400         388,174         40,318          47,416           433,189         513,868
Thomas A. McCullough             0               0         77,028               0         1,606,386         428,975
David J. Elias              12,450          40,840              0          39,806                 0



     (1) Based on the  post-split  equivalent  closing  price  of the  Company's
         common stock on December 31, 2003 of $24.50 per share.


                                       19


                      EQUITY COMPENSATION PLAN INFORMATION

     The following  table sets forth  information  about shares of the Company's
common  stock that may be issued upon the  exercise of  options,  warrants,  and
rights under the Company's existing equity compensation plans as of December 31,
2003. All information  has been adjusted to reflect the two-for-one  stock split
effectuated on April 12, 2004



                                                                      (b)                            (c)
                                           (a)
                                                               Weighted average        Number of securities remaining
                                 Number of securities to       exercise price of        available for future issuance
                                 be issued upon exercise          outstanding             under equity compensation
                                 of outstanding options,       options, warrants         plans (excluding securities
       Plan Category               warrants and rights            and rights              reflected in column (a))
-----------------------------    -------------------------    --------------------    ----------------------------------

                                                                                      
Equity compensation
plans approved by security
holders (1)                            2,423,474 (3)                 $12.76                    1,516,158 (4)

Equity compensation plans
not approved by security
holders (2)                                      N/A                    N/A                              N/A

TOTAL                                      2,423,474                 $12.76                        1,516,158


     (1) Consists of the 1994 Incentive Plan.

     (2) The Company does not maintain any equity  compensation  plans that were
         not approved by security holders.

     (3) Consists of options to purchase 2,423,474 shares of common stock issued
         under the 1994 Incentive Plan.

     (4) Consists  of  shares  available  for  future  issuance  under  the 1994
         Incentive Plan.


                               PENSION PLAN TABLE

                                YEARS OF SERVICE



    Highest Five
    Year Average
  Compensation (1)             15                   20                   25                   30                   35
---------------------  -------------------  -------------------  -------------------  -------------------  -------------------

                                                                                                  
        100,000              18,980               25,306               31,633               37,959               44,286
        150,000              30,605               40,806               51,008               61,209               71,411
        200,000              42,230               56,306               70,383               84,459               98,536
        250,000              42,230               56,306               70,383               84,459               98,536
        300,000              42,230               56,306               70,383               84,459               98,536
        350,000              42,230               56,306               70,383               84,459               98,536
        400,000              42,230               56,306               70,383               84,459               98,536
        450,000              42,230               56,306               70,383               84,459               98,536
        500,000              42,230               56,306               70,383               84,459               98,536
        550,000              42,230               56,306               70,383               84,459               98,536



     (1) For 2003, the Internal Revenue Code limits the total  compensation that
         may be taken into account in calculating benefits to $200,000.

    The table above sets forth the estimated  annual  benefits under the formula
adopted for post-1988 years of service, payable upon retirement at age 65 in the
form of a single life annuity. Benefits are computed based on the average annual
compensation for the highest consecutive five years of plan  participation.  The
amounts are not subject to any  deduction for Social  Security.  For purposes of
calculating the benefit,


                                       20


an  employee  may  not  be  credited   with  more  than  35  years  of  service.
Notwithstanding  the basic  formula,  the pension  plan also  provides  specific
minimum benefits for participants. The base salary and cash award amounts in the
Summary Compensation Table on page 18 reflect the covered compensation under the
plan for Messrs. Belden, Wears, Patton,  McCullough,  and Elias. Messrs. Belden,
Wears,  and  Patton  have been  credited  with 11,  33,  and  years of  service,
respectively,  under the plan. Mr. McCullough has been credited with 26 years of
service under the plan for purposes of eligibility  and vesting,  and 0 years of
service for purposes of benefit calculation. Mr. Elias has been credited with 23
years of service under the plan for purposes of eligibility  and vesting,  and 4
years of service for purposes of benefit calculation.

    The pension  plan  maintained  by the Company is a  noncontributory  defined
benefit  plan which is funded by the Company and  administered  by a  retirement
committee  which  consists of persons  appointed by the Board of Directors.  The
plan covers all  employees  of the Company who have  completed  one full year of
continuous service.  The Company first entered into a nonqualified  supplemental
retirement plan agreement with Mr. Belden in January 1995 and with Messrs. Wears
and  Patton in January  2001,  and  assumed  Grange's  responsibilities  under a
nonqualified  supplemental  retirement  plan agreement with Mr.  McCullough upon
consummation  of the merger between the Company and Grange in 2003. As described
on pages 24-25, benefits paid to these executive officers under the pension plan
serve  to  partially  offset  the  Company's  obligations  to them  under  their
respective  supplemental  retirement  plan  agreements.  The  Company  does  not
currently maintain a nonqualified retirement plan for Mr. Elias.

EMPLOYMENT AGREEMENTS
---------------------

     SANFORD A. BELDEN. The Company has an employment  agreement with Mr. Belden
providing  for his  employment as the  Company's  President and Chief  Executive
Officer until December 31, 2007. The agreement, which was amended as of March 1,
2004,  provides  that during the period from March 1, 2004 through  December 31,
2004,  the  Company  shall pay Mr.  Belden a base  salary at the annual  rate in
effect on February 29, 2004,  which was $522,648.  Mr.  Belden's base salary for
calendar  years  after  2004  shall be  increased  at the same  rate as the rate
applied by the Company in its merit pool for salary increases to be paid for the
applicable calendar year. The agreement may be terminated by the Board for cause
at any time, and shall terminate upon Mr. Belden's death, or disability.  If Mr.
Belden's  employment is terminated by the Company prior to December 31, 2007 for
reasons other than cause,  death or  disability,  Mr. Belden will be entitled to
severance  pay equal to the greater of (i) the sum of Mr.  Belden's  annual base
salary at the time of the  termination and the most recent payment to Mr. Belden
under the Company's  Management  Incentive  Plan, or (ii) amounts of base salary
and expected  Management  Incentive Plan payments that otherwise would have been
payable to Mr. Belden  through the unexpired  term of his  employment  (provided
that in the event that Mr. Belden's involuntary termination without cause occurs
under circumstances entitling him to the change in control benefits described in
the following  paragraph,  the  foregoing  severance pay shall be reduced by the
consulting  fee  payments  to be made to Mr.  Belden  as  described  below).  In
addition,  Mr.  Belden  will be  permitted  to dispose of any  restricted  stock
previously  granted  to  him,  all  of  his  stock  options  will  become  fully
exercisable,  and the Company will cover Mr. Belden and his eligible  dependents
under all benefit plans and programs available to its retired employees.  In the
event Mr. Belden  voluntarily  retires prior to December 31, 2007 (other than in
connection  with a change in control as  described  below),  or in the event Mr.
Belden remains employed  pursuant to his agreement through December 31, 2007 and
retires  on that  date,  the  Company  will  enter  into a  separate  consulting
agreement  with  him,  pursuant  to  which  the  Company  will  retain  him as a
consultant for a period of 36 months at a compensation rate of $4,000 per month.

     If Mr.  Belden's  employment  is  terminated  for reasons other than cause,
death, or disability  within two years following a change of control,  or if Mr.
Belden  voluntarily  resigns  during this period based upon an  involuntary  and
material  adverse  change  in  his  title,  duties,  responsibilities,   working
conditions,  total  remuneration,  or the geographic location of his assignment,
the  Company  will  retain  him as a  consultant  for  three  years at an annual
consulting  fee equal to his base salary plus the award to Mr.  Belden under the
Management  Incentive  Plan for the year  immediately  preceding  the  change in
control,  will reimburse him for any loss incurred on the sale of his home, will
permit him to dispose of any restricted stock previously


                                       21


granted to him, and all of his stock options will become fully  exercisable.  As
an alternative  to retaining Mr. Belden as a consultant for a three-year  period
following a change of control,  the Board of  Directors  may elect,  in its sole
discretion,  to pay all benefits due to Mr.  Belden in a single lump sum payment
within 90 days following the change of control and Mr.  Belden's  termination of
employment.  The  agreement  provides  that the amount of any lump sum change in
control  payment  made to Mr.  Belden  will be "grossed  up" to hold Mr.  Belden
harmless from all income and excise tax liability attributable to the payment.

    JAMES A. WEARS.  The  Company has an  employment  agreement  with Mr.  Wears
providing for his continued  employment  until  December 31, 2007. The agreement
provides for severance pay, in the event of a termination for reasons other than
cause, death, or disability,  equal to the greater of (i) the sum of Mr. Wears's
annual base salary at the time of termination and the most recent payment to him
under the Company's  Management  Incentive  Plan, or (ii) amounts of base salary
and expected Management Incentive Plan payments payable to Mr. Wears through the
unexpired term of his employment.  In addition,  if the agreement is not renewed
at the end of its term (other than by reason of Mr. Wears's refusal to negotiate
or  rejection of a bona fide offer from the  Company),  Mr. Wears is entitled to
severance  pay equal to 175% of the sum of his then current base salary plus the
most recent payment to him under the Management Incentive Plan.

    If Mr. Wears's employment is terminated for reasons other than cause, death,
or disability  within two years  following a change of control,  or if Mr. Wears
voluntarily  resigns during this period based upon an  involuntary  and material
adverse change in his title, duties, responsibilities, working conditions, total
remuneration,  or the geographic  location of his  assignment,  the Company will
retain him as a consultant for three years at an annual  consulting fee equal to
his base salary plus the award to Mr. Wears under the Management  Incentive Plan
for the year  immediately  preceding  the change in control,  will permit him to
dispose of any restricted stock previously  granted to him, and all of his stock
options will become fully  exercisable.  As an  alternative  to paying change of
control benefits to Mr. Wears over a three-year  period,  the Board of Directors
may elect,  in its sole  discretion,  to pay all  benefits due to Mr. Wears in a
single lump sum payment  within 90 days  following the change of control and Mr.
Wears's  termination  of employment.  In such event,  the amount of the lump sum
payment will be increased to hold Mr. Wears  harmless from all income and excise
tax liability attributable to the lump sum payment.

    MICHAEL A. PATTON.  The Company has an employment  agreement with Mr. Patton
providing for his continued  employment  until  December 31, 2007. The agreement
provides for severance pay, in the event of a termination for reasons other than
cause, death, or disability, equal to the greater of (i) the sum of Mr. Patton's
annual base salary at the time of termination and the most recent payment to him
under the Company's  Management  Incentive  Plan, or (ii) amounts of base salary
and expected  Management  Incentive Plan payments  payable to Mr. Patton through
the unexpired term of his employment.  If Mr. Patton's  employment is terminated
for reasons other than cause,  death, or disability within two years following a
change of control, or if Mr. Patton voluntarily resigns during this period based
upon  an  involuntary  and  material  adverse  change  in  his  title,   duties,
responsibilities,  working  conditions,  total  remuneration,  or the geographic
location of his  assignment,  the Company  will retain him as a  consultant  for
three years at an annual  consulting fee equal to his base salary plus the award
to Mr.  Patton  under the  Management  Incentive  Plan for the year  immediately
preceding  the change in control,  will permit him to dispose of any  restricted
stock previously  granted to him, and all of his stock options will become fully
exercisable.  As an  alternative  to paying  change of control  benefits  to Mr.
Patton over a three-year  period,  the Board of Directors may elect, in its sole
discretion,  to pay all benefits due to Mr.  Patton in a single lump sum payment
within 90 days following the change of control and Mr.  Patton's  termination of
employment.  In such event, the amount of the lump sum payment will be increased
to  hold  Mr.  Patton   harmless  from  all  income  and  excise  tax  liability
attributable to the lump sum payment.

    THOMAS A.  MCCULLOUGH.  The Company  has an  agreement  with Mr.  McCullough
providing for his employment as President,  Pennsylvania Banking for the Company
until  December 31, 2007.  The  agreement  provides  that during the period from
November  21,  2003  through  December  31,  2004,  the


                                       22


Company  shall pay Mr.  McCullough  a base  salary at an annual rate of at least
$185,000.  Mr.  McCullough's  base salary for calendar years after 2004 shall be
adjusted  in  accordance  with  the  Company's  regular  payroll  practices  for
executive   employees.   Mr.   McCullough  is  also  entitled  to  an  incentive
compensation  payment,  pursuant to the Management  Incentive  Plan, of at least
$45,000  per year for 2003 and 2004  (prorated  for 2003  based on the number of
weeks served). In addition, Mr. McCullough received a $430,000 signing bonus for
2003 in satisfaction of obligations to him under his former employment agreement
with Grange.

    The Company's  agreement with Mr.  McCullough may be terminated by the Board
for  cause at any time,  and  shall  terminate  upon Mr.  McCullough's  death or
disability. If Mr. McCullough's employment is terminated by the Company prior to
December 31, 2007 for reasons other than cause, death, or disability,  or if Mr.
McCullough is involuntarily replaced as President, Pennsylvania Banking prior to
such date for  reasons  other than  cause,  Mr.  McCullough  will be entitled to
severance  pay equal to the  greater of (i) the sum of his annual base salary at
the time of  termination  and the most recent payment to him under the Company's
Management Incentive Plan or (ii) amounts of base salary and expected Management
Incentive  Plan payments that  otherwise  would have been payable to him through
the unexpired term of his employment  agreement (provided that in the event that
Mr.   McCullough's   involuntary   termination   without   cause   occurs  under
circumstances  entitling him to the change in control benefits  described in the
following  paragraph,  the  foregoing  severance  pay  shall be  reduced  by the
consulting  fee payments to be made to Mr.  McCullough as described  below).  In
addition,  Mr.  McCullough  will be entitled to dispose of any restricted  stock
previously  granted  to  him,  all  of  his  stock  options  will  become  fully
exercisable,  and the  Company  will  cover  Mr.  McCullough  and  his  eligible
dependents  under  all  benefit  plans and  programs  available  to its  retired
employees.  In the event that Mr.  McCullough's  agreement is not renewed at the
end of its term for reasons  other than cause,  Mr.  McCullough is entitled to a
severance  benefit equal to 175% of his annual base salary in effect at the time
of expiration of the  agreement,  plus the most recent  payment to him under the
Management Incentive Plan.

     If Mr. McCullough's  employment is terminated for reasons other than cause,
death, or disability  within two years following a change of control,  or if Mr.
McCullough  voluntarily resigns during this period based upon an involuntary and
material  adverse  change  in  his  title,  duties,  responsibilities,   working
conditions,  total  remuneration,  or the geographic location of his assignment,
the  Company  will  retain  him as a  consultant  for  three  years at an annual
consulting fee equal to his base salary plus the award to Mr.  McCullough  under
the Management  Incentive Plan for the year immediately  preceding the change in
control,  will permit him to dispose of any restricted stock previously  granted
to him,  and all of his stock  options  will  become  fully  exercisable.  As an
alternative  to paying  change of  control  benefits  to Mr.  McCullough  over a
three-year period, the Board of Directors may elect, in its sole discretion,  to
pay all benefits due to Mr.  McCullough  in a single lump sum payment  within 90
days  following  the  change of  control  and Mr.  McCullough's  termination  of
employment.  In such event, the amount of the lump sum payment will be increased
to hold Mr.  McCullough  harmless  from all  income  and  excise  tax  liability
attributable to the lump sum payment.

    DAVID J. ELIAS.  The Bank has an  agreement  with Mr.  Elias and Elias Asset
Management,  Inc., a wholly-owned subsidiary of the Bank ("EAM"),  providing for
Mr. Elias's  employment as EAM's  president,  chief executive  officer and chief
investment  officer until April 3, 2007.  The agreement  requires that Mr. Elias
perform his duties to the best of his abilities and devote his full working time
and  attention  to the  business  and  affairs of EAM.  In  addition to his base
salary,  Mr.  Elias is  entitled  to an  annual  incentive  bonus  based  upon a
percentage of EAM's annual adjusted net income, calculated pursuant to a formula
set forth in the  agreement.  The agreement may be terminated by EAM for "cause"
(as  defined  in the  agreement)  at any  time.  If Mr.  Elias's  employment  is
terminated by EAM without cause,  or if Mr. Elias  terminates his employment for
"good reason" (as defined in the agreement), EAM must, at its option, either (i)
pay Mr.  Elias a  severance  benefit  equal to the  base  salary  and  estimated
incentive  bonuses that he would  otherwise  have received  during the remaining
term  of  the  agreement,   or  (ii)  unconditionally  release  Mr.  Elias  from
post-termination  non-compete  provisions  that would  otherwise


                                       23


apply  under the terms of the  agreement.  The  agreement  provides  that if Mr.
Elias's employment is terminated within two years following a change of control,
EAM shall pay him, in a lump sum as soon as practicable  following  termination,
2.9 times his base  salary in effect at the time of  termination  plus 2.9 times
his annual incentive bonus earned during the term of the agreement;  provide him
with fringe benefits,  or the cash equivalent of such benefits,  for a period of
24 months following termination; and treat as immediately vested and exercisable
all unexpired stock options.

SUPPLEMENTAL RETIREMENT PLAN AGREEMENTS
---------------------------------------

     The  Company has  Supplemental  Retirement  Plan  Agreements  with  Messrs.
Belden, Wears, Patton, and Mr. McCullough.

     SANFORD  A.  BELDEN.  Under  Mr.  Belden's  Supplemental   Retirement  Plan
Agreement,  the  Company  must  provide Mr.  Belden with an annual  supplemental
retirement  benefit equal to the product of (i) 5% times Mr.  Belden's number of
years of service, considering only the first ten years of service, plus 2% times
Mr. Belden's  number of years of service in excess of ten years,  times (ii) his
final average salary and cash incentive  payment.  Unless Mr. Belden voluntarily
terminates  his  employment  prior to July 1, 2006,  the amount of Mr.  Belden's
annual  supplemental  retirement  benefits  shall not be less than what would be
calculated if he remained employed pursuant to his employment  agreement through
December  31,  2007 and  received  the base  salary,  including  increases,  and
Management  Incentive Plan payments  (assuming a minimum incentive payment equal
to  50%  of  base  salary  under  the  Company's   Management   Incentive  Plan)
contemplated by the employment agreement. The supplemental retirement benefit is
reduced by the benefit  payable  under the Company's  pension  plan,  50% of Mr.
Belden's  Social Security  benefit,  and Company  contributions  on Mr. Belden's
behalf and earnings  attributable  thereto under the Company's  401(k)  Employee
Stock  Ownership  Plan and  Deferred  Compensation  Plan for  Certain  Executive
Employees.  The supplemental retirement benefit is payable upon the later of Mr.
Belden's  cessation of  employment  with the Company or his receipt of the final
payment  due  under  his  employment  agreement,  generally  in the  form  of an
actuarially reduced joint and 100% survivor benefit. Benefits payable in another
form are  subject  to the same  actuarial  adjustments  as  benefits  under  the
Company's pension plan.

     Notwithstanding the foregoing, if Mr. Belden's employment is terminated for
reasons  other than  cause,  death or  disability  within two years  following a
change of control, or if Mr. Belden voluntarily resigns during this period based
upon  an  involuntary  and  material  adverse  change  in  his  title,   duties,
responsibilities,  working  conditions,  total  remuneration,  or the geographic
location of his  assignment,  the Company must (for purposes of determining  his
supplemental  retirement  benefit  described  above) (i) credit Mr.  Belden with
additional  years of service  equal to the  greater of three years of service or
the years of  service  he is  retained  as a  consultant  under the terms of his
employment  agreement,  (ii)  credit Mr.  Belden  with two  additional  years of
service,  and (iii) determine Mr. Belden's final five year average  compensation
as described above by considering the years he is retained as a consultant under
the terms of the employment  agreement as service that precedes his  termination
and  considering  amounts  paid to him  during  that  period as salary  and cash
incentive payments.  If the Board of Directors elects to pay Mr. Belden's change
in control  benefit  under his  employment  agreement in a lump sum, the Company
will pay his supplemental  retirement benefit in an actuarial  equivalent single
lump sum  payment  within  90 days  following  the  change  of  control  and his
termination of employment.  The amount of any lump sum change in control payment
made to Mr.  Belden will be "grossed up" to hold Mr.  Belden  harmless  from all
income and excise tax liability attributable to the payment.

    JAMES A. WEARS AND MICHAEL A. PATTON. Under the Supplemental Retirement Plan
Agreements for Mr. Wears and Mr.  Patton,  the Company shall pay the employee an
annual  supplemental  retirement benefit equal to the excess (if any) of (i) the
annual  benefit that the employee  would have earned  pursuant to the  Company's
pension  plan  if (a)  100%  of  the  employee's  annual  compensation  that  is
disregarded  for pension plan  purposes  solely  because of the limit imposed by
Internal  Revenue  Code  Section  401(a)(17)  is  added  to  the  amount  of the
employee's  annual  compensation  actually  taken into  account  pursuant to the


                                       24


pension plan and (b) Internal  Revenue  Code Section 415 is  disregarded,  minus
(ii) the annual benefit actually payable to the employee pursuant to the pension
plan. The benefit described in the preceding  sentence is payable in the form of
an actuarially  reduced joint and 50% survivor  benefit,  provided that benefits
payable  in  another  form are  subject  to the same  actuarial  adjustments  as
benefits under the Company's pension plan.

     THOMAS A. MCCULLOUGH.  Under Mr. McCullough's  Supplemental Retirement Plan
Agreement,  which was assumed by the  Company  upon  consummation  of the merger
between the Company and Grange, if Mr.  McCullough  retires on or after his 62nd
birthday,  the Company must provide him with an annual  supplemental  retirement
benefit equal to 85% of his average  compensation  during the last five years of
his employment  reduced by the benefit payable under the Company's pension plan,
50%  of  his  Social  Security  benefit,   and  Company   contributions  on  Mr.
McCullough's behalf and earnings attributable thereto under the Company's 401(k)
Employee  Stock  Ownership  Plan and  Deferred  Compensation  Plan  for  Certain
Executive  Employees.  The supplemental  retirement  benefit is payable over the
course of 180 months beginning on the first day of the month following the later
of Mr.  McCullough's  62nd birthday or the cessation of his employment  with the
Company. If Mr. McCullough's  employment is terminated before his 62nd birthday,
the Company  must  provide  him with an early  retirement  benefit  equal to the
liability  accrued on the  Company's  books for its  obligations  for the normal
retirement benefit described above. This amount shall be amortized and paid over
a 180  month  period  beginning  the  first  day  of  the  month  following  Mr.
McCullough's termination.

     Notwithstanding the foregoing, if Mr. McCullough's employment is terminated
for reasons other than cause, death, disability,  or after he attains the age of
62, in each case  following a change of control,  the Company  must  provide him
with a change of control payment equal to 85% of his average compensation during
the last five years of his employment  reduced by the benefit  payable under the
Company's  pension  plan,  50% of  his  Social  Security  benefit,  and  Company
contributions on Mr. McCullough's behalf and earnings attributable thereto under
the Company's  401(k)  Employee Stock  Ownership Plan and Deferred  Compensation
Plan for Certain Executive Employees. However, if this change of control payment
would cause the sum of other payments to Mr. McCullough from the Company and the
change of control benefits to constitute a "parachute payment" as defined by the
Internal  Revenue Code, the Company shall pay a change of control  benefit equal
to the liability  accrued on the  Company's  books for its  obligations  for the
normal  retirement  benefit  described above,  amortized over 180 months. If Mr.
McCullough  dies while an active  employee of the Company,  the Company must pay
his  beneficiaries as follows:  For the first year following death,  100% of his
total compensation,  for each of the second through fifth years following death,
75% of his total compensation, and for each of the sixth through fifteenth years
following death, 50% of his total compensation.


                                       25


                      REPORT OF THE COMPENSATION COMMITTEE
                            ON EXECUTIVE COMPENSATION

    The Company has adopted a multi-faceted approach towards compensating all of
its  employees,  including  senior  management.  The  underlying  philosophy and
description of major components of the total compensation  program are described
below.

PHILOSOPHY
----------

    The total  compensation  program  is  intended  to align  compensation  with
business objectives and enable the Company to attract and retain individuals who
are contributing to the long-term success of the Company. Towards this end:

         THE COMPANY  PAYS  COMPETITIVELY.  The Company  regularly  compares its
cash,  equity and  benefits  based  compensation  practices  with those of other
companies of similar size, operating in similar geographic market areas, many of
which are  represented in the stock  performance  graph included on page 29, and
establishes compensation parameters based on that review.

         THE  COMPANY  ENCOURAGES  TEAMWORK.  The  Company  recognizes  that its
long-term  success  results from the  coordinated  efforts of employees  working
towards common, well established  objectives.  While individual  accomplishments
are  encouraged  and rewarded,  the  performance of the Company is a determining
factor in total compensation opportunities.

         THE COMPANY  STRIVES FOR  FAIRNESS IN THE  ADMINISTRATION  OF PAY.  The
Company strives to ensure that compensation  levels accurately reflect the level
of  accountability  that each  individual has within the Company;  employees are
informed of the total compensation program;  decisions made regarding individual
performance  which  affect  compensation  matters  are based  upon an  objective
assessment  of  performance;  and all  employees  have equal access to positions
within the Company which provide for increased levels of total compensation.

    The process of assessing performance involves the following:

         1. Prior to the  beginning  of each fiscal  year,  the Chief  Executive
Officer establishes and distributes written goals, which must be approved by the
full Board.  Those goals include specific financial targets relative to earnings
and asset quality. The Company strives to achieve financial results which are in
the upper third of the results published by its peer group.

         2. Individuals at each successive level of management establish written
goals, which must be approved by their respective managers.

         3. All goals  are  reviewed  on an  ongoing  basis to  ensure  that the
Company is responding to changes in the  marketplace and economic  climate,  and
that accomplishment of retained goals is ensured.

         4. At the end of the fiscal  year,  performance  is  evaluated  against
goals and other key position responsibilities. Such evaluations affect decisions
on salary, cash incentive, and stock option matters.

COMPENSATION PROGRAMS
---------------------

    The Company defines itself as a super-community bank which provides products
of a more  comprehensive  and  advanced  nature  than  those  offered by smaller
institutions,  while  simultaneously  providing a level of service which exceeds
the service quality delivered by larger regional and money center organizations.
The delivery of those  products and services,  in ways that enhance  Shareholder


                                       26


value,  requires  that the Company  attract key people,  promote  teamwork,  and
reward results. In furtherance of those requirements,  the Company maintains the
following compensation programs.

         CASH-BASED COMPENSATION
         -----------------------

                  SALARY.  The  Company  sets base  salaries  for  employees  by
reviewing the total cash compensation opportunities for competitive positions in
the  market.  In  order  to more  closely  align  employee  compensation  to the
Company's  performance,  the Company  uses a  combination  of  competitive  base
salaries  and  performance   incentive   opportunities   to  provide  for  total
compensation that may exceed those in comparable companies which do not generate
comparable financial results.

                  MANAGEMENT  INCENTIVE  PLAN.  The Company  maintains an annual
incentive  plan  in  which  26%  of its  employees  participate.  The  Company's
performance to targeted asset quality,  growth in earnings per share, and CAMELS
rating,  which  targets are approved by the Board,  triggers the payment of cash
awards  for all  employees  in this  group.  Award  levels,  which  amount  to a
percentage of salary, have been established for different  organizational levels
within the  Company.  For Mr.  Belden,  100% of his award is  determined  by the
Company's  performance  relative to the financial  targets  described above. For
Messrs.  Wears,  Patton, and McCullough  (subject to the terms of his employment
agreement described on pages 22-23), 80% of their respective award opportunities
reflect the Company's  performance relative to the financial targets, and 20% of
their respective award  opportunities  reflect performance to other quantitative
and  qualitative  goals specific to their areas of  responsibility.  100% of Mr.
Elias's award  opportunity  reflects the performance of Elias Asset  Management,
Inc.  relative  to certain  financial  targets  as  provided  in his  employment
agreement.

         EQUITY-BASED COMPENSATION
         -------------------------

                  STOCK  OPTION  PROGRAM.  The  purpose  of this  program  is to
provide  additional  incentives  to  employees  to work to maximize  Shareholder
value.  The  option  program  serves  as an  effective  tool in  recruiting  key
individuals  and utilizes  vesting  periods to encourage  these  individuals  to
continue in the employ of the Company.  The Board  frequently  awards options in
years during which the Company has achieved its financial targets. The number of
stock options  issued  generally  reflects a percentage  of salary;  and various
percentages have been established for different organizational levels within the
Company.

                  RESTRICTED STOCK. The Company has, on occasion, issued limited
amounts of  restricted  stock to  individuals  to support a variety of  business
objectives.  Examples  include:  performance  unit  shares  have been  issued in
start-up and  turnaround  assignments,  with vesting  schedules tied to specific
performance  criteria;  and restricted shares have been issued to newly promoted
and  hired  individuals  who  received  initial  stock  option  awards  with  no
in-the-money exercisable value.

    The Company believes that the use of equity-based compensation such as stock
options and restricted stock is important in that it aligns the interests of key
personnel with those of the Shareholders.  In particular, when personnel receive
equity-based  compensation,  their  overall  compensation  is enhanced  when the
market price of the Company's  common stock increases and is adversely  affected
when the market price of the Company's common stock decreases.

CEO COMPENSATION
----------------

    In December 2003, the full Board formally reviewed Mr. Belden's  performance
for fiscal year 2003, his eleventh full year as the Company's President and CEO.
Having  determined  that the  Company's  level of  performance  relative  to the
majority of its previously  approved annual and long-term  financial targets had
been surpassed, the Board, operating under the terms of the Management Incentive
Plan disclosed in this Report, authorized the payment of Mr. Belden's cash award
for 2003,  which amounted to $287,847.  Mr. Belden's  $503,758 base salary level
for 2003 is well  supported by  competitive  wage survey data,  and


                                       27


the increase over his 2002 base salary level is well  supported by the Company's
strategic  accomplishments and financial  performance during the 2002 evaluation
period.

    The foregoing report has been provided by William N. Sloan (Chair), Brian R.
Ace, Lee T. Hirschey,  David C.  Patterson,  and Peter A. Sabia,  members of the
Compensation  Committee.  The Board has determined that each of the Compensation
Committee's  members is  "independent" as defined by the New York Stock Exchange
Rules.  The  Compensation  Committee has adopted a written charter setting forth
its  composition  and  responsibilities,  a copy of  which is  available  at the
Company's website at www.communitybankna.com.


                                       28


STOCK PERFORMANCE GRAPH
-----------------------

    The following graph compares  cumulative  total  Shareholder  returns on the
Company's common stock over the last five fiscal years to the Russell 2000 Index
(of which the Company became a member during 2003),  the Standard & Poor's Small
Capitalization Bank Stocks Index, and the Nasdaq Bank Stocks Index. Total return
values were  calculated as of December 31 of each  indicated  year assuming $100
investment  on December 31, 1998 and  reinvestment  of  dividends.  Based on the
evolution of the Company over the past several years,  the Company believes that
the Standard & Poor's  Small  Capitalization  Bank Stocks Index  provides a more
meaningful  comparison to the  performance of the Company's  stock than does the
Nasdaq Bank Stocks Index. Accordingly, the Company intends to discontinue use of
the Nasdaq Bank Stocks Index in the performance graph beginning next year.

                [Graphic Depiction of the Values Set Forth Below]



                                           1998     1999     2000     2001     2002     2003
                                          ------   ------   ------   ------   ------   ------
                                                                     
Community Bank System, Inc.               100.00    82.17    91.64   101.00   125.17   200.52
Russell 2000 Index                        100.00   121.11   108.48   106.45    99.02   107.14
S&P Small Cap. Commercial Bank Index      100.00    88.19   110.08   111.45   110.36   114.65
Nasdaq Bank Index                         100.00    94.28   105.12   107.52   107.39   112.01



                                       29


                             AUDIT COMMITTEE REPORT

    In accordance with its written charter adopted by the Board of Directors,  a
copy of which is  attached  as  Appendix  B,  the  Bank's  Audit/Compliance/Risk
Management  Committee  (which  also  serves as the  Company's  Audit  Committee)
assists the Board in fulfilling its  responsibility for oversight of the quality
and integrity of the accounting,  auditing, and financial reporting practices of
the Company and the Bank. The Committee  reviews internal and external audits of
the  Company  and the Bank and the  adequacy  of the  Company's  and the  Bank's
accounting,  financial,  and compliance  controls,  and  investigates  and makes
recommendations to the Board regarding the appointment of independent auditors.

    The   Audit/Compliance/Risk   Management  Committee  is  comprised  of  four
directors,  each of whom the Board has determined to be "independent" as defined
by the  Sarbanes-Oxley  Act and the New York  Stock  Exchange  Rules.  Committee
members may not serve  simultaneously  on the audit  committees of more than two
other public  companies  without  approval of the full Board.  To date,  no such
approval has been granted.

    The   Board   has   determined   that   none   of   the   members   of   the
Audit/Compliance/Risk   Management  Committee  meet  the  definition  of  "audit
committee  financial  expert"  as  defined  in Item  401(h)  of  Regulation  S-K
promulgated by the Securities and Exchange Commission. The Audit/Compliance/Risk
Management  Committee  receives directly or has access to extensive  information
from reviews and  examinations by the Company's  internal  auditor,  independent
auditor and the various banking regulatory agencies having jurisdiction over the
Company and its  subsidiaries.  The Company has not retained an audit  committee
financial expert to serve on its Board and the Audit/Compliance/Risk  Management
Committee  because the Board believes that the present  members of the Committee
have  sufficient  knowledge and  experience in financial  affairs to effectively
perform their duties.

    In discharging  its oversight  responsibility  as to the audit process,  the
Audit/Compliance/Risk   Management   Committee   obtained   from  the  Company's
independent  auditors a formal written  statement  describing all  relationships
between  the  auditors  and  the  Company  that  might  bear  on  the  auditors'
independence  consistent  with  Independence  Standards  Board  Standard  No. 1,
"Independence  Discussions with Audit  Committees,"  discussed with the auditors
any  relationships  that may  impact  their  objectivity  and  independence  and
satisfied itself as to the auditors' independence.  The Committee also discussed
with  management  and the  independent  auditors the quality and adequacy of the
Company's  internal  controls.  The  Committee  reviewed  with  the  independent
auditors their audit plans, audit scope, and identification of audit risks.

    The  Committee  discussed  and reviewed  with the  independent  auditors all
communications  required by generally  accepted  auditing  standards,  including
those  described  in  Statement  on  Auditing  Standards  No.  61,  as  amended,
"Communication with Audit Committees," and, with and without management present,
discussed and reviewed the results of the independent  auditors'  examination of
the financial  statements.  The Committee also reviewed with  management and the
independent  auditors the audited financial  statements of the Company as of and
for the fiscal year ended December 31, 2003.

    Based on the above-mentioned reviews and discussions with management and the
independent  auditors,  the Committee recommended to the Board of Directors that
the Company's audited  financial  statements be included in its Annual Report on
Form 10-K for the fiscal  year ended  December  31,  2003,  for filing  with the
Securities and Exchange Commission.

    The foregoing report has been provided by William M. Dempsey  (Chair),  John
M.  Burgess,   Lee  T.   Hirschey,   and  William  N.  Sloan,   members  of  the
Audit/Compliance/Risk Management Committee.


                                       30


                                   AUDIT FEES

     The following  table sets forth the aggregate fees billed to the Company by
PricewaterhouseCoopers  LLP for  professional  services  rendered for the fiscal
years ended December 31, 2003 and 2002.

                                                  2003          2002
                                                  ----          ----

                Audit Fees                      $200,000      $191,500
                Audit Related Fees (1)           103,645       115,420
                Tax Fees (2)                     336,901       304,350
                All Other Fees (3)                 5,000         1,700

-----------------------------
(1)     For 2003,  includes audit of the Company's pension plan,  internal audit
        assistance,  and internal control reviews.  For 2002,  includes audit of
        the Company's pension plan,  internal audit assistance,  separate audits
        of two of the Bank's subsidiaries, and acquisition assistance.

(2)     For 2003 and 2002,  includes  consulting  services  in  connection  with
        preparation of Company and  subsidiary tax returns,  routine tax advice,
        actuarial and benefit consulting, and acquisition tax consulting.

(3)     For 2003, includes loan  participation/preferred  funding  consultation.
        For 2002, includes miscellaneous consulting services.

    Pursuant to the Audit Committee  Charter,  the Company is required to obtain
pre-approval by the Audit/Compliance/Risk Management Committee for all audit and
permissible  non-audit  services  obtained from its independent  auditors to the
extent required by applicable law. In accordance with this pre-approval  policy,
the  Audit/Compliance/Risk  Management Committee  pre-approved 100% of the Audit
Fees, 100% of the Audit Related Fees, 100% of the Tax Consulting  Fees, and 100%
of the "All  Other"  Fees for fiscal  2003.  None of the  fiscal  2002 fees were
pre-approved because the pre-approval policy did not exist during fiscal 2002.

                          TRANSACTIONS WITH MANAGEMENT

    Some of the  directors  and  executive  officers of the Company and the Bank
(and the members of their immediate  families and  corporations,  organizations,
trusts, and estates with which these individuals are associated) are indebted to
the Bank. However,  all such loans were made in the ordinary course of business,
do not involve  more than the normal  risk of  collectibility  or present  other
unfavorable features,  and were made on substantially the same terms,  including
interest rate and collateral requirements,  as those prevailing at the same time
for comparable loan  transactions  with  unaffiliated  persons.  No such loan is
nonperforming  at present.  The Company  expects that the Bank will  continue to
have banking  transactions in the ordinary course of business with the Company's
executive  officers and directors and their associates on substantially the same
terms,  including  interest rates and  collateral,  as those then prevailing for
comparable transactions with others.

    Outside of these normal  customer  relationships,  none of the  directors or
executive  officers  of the  Company or the Bank and no 5%  Shareholders  of the
Company  (or  members  of the  immediate  families  of any of the  above  or any
corporations,  organizations,  or trusts with which such persons are associated)
maintains any significant business or personal  relationship with the Company or
the Bank,  other  than as arises by  virtue  of his  ownership  interest  in the
Company  or his  position  with the  Company  or the Bank.  The law firms of (i)
Franklin & Gabriel,  owned by Director  Gabriel,  provided legal services to the
Bank's  operations  in its Finger Lakes  Markets,  (ii) DiCerbo and Palumbo,  of
which  Director  DiCerbo is a partner,  provided  legal  services  to the Bank's
operations in its Southern Region Markets, and (iii) Cantwell & Cantwell,  owned
by Director  Cantwell,  provided legal services to the Bank's  operations


                                       31


in its  Northern  Region  Markets.  For  services  rendered  during 2003 and for
related out-of-pocket disbursements,  DiCerbo and Palumbo received $187,655 from
the Bank,  Franklin and Gabriel  received  $38,394 from the Bank, and Cantwell &
Cantwell received $66,749 from the Bank.

    Pursuant  to the terms of its  written  charter,  the  Audit/Compliance/Risk
Management   Committee  is   responsible   for   reviewing   and  approving  all
related-party  transactions  involving the Company or the Bank.  Consistent with
this  responsibility,  the  Committee  has reviewed  and approved the  foregoing
relationships as being consistent with the best interests of the Company and the
Bank.

             SECTION 16(A) BENEFICIAL OWNERSHIP REPORTING COMPLIANCE

     Section 16(a) of the Securities Exchange Act of 1934 requires the Company's
directors,  executive  officers  and  holders of more than 10% of the  Company's
common stock (collectively, "Reporting Persons") to file with the Securities and
Exchange  Commission  initial  reports of  ownership  and  reports of changes in
ownership of the common stock.  Such persons are required by  regulations of the
Securities  and  Exchange  Commission  to furnish the Company with copies of all
such filings.  Based solely on its review of the copies of such filings received
by it and written  representations  of  Reporting  Persons  with  respect to the
fiscal year ended  December 31, 2003,  the Company  believes  that all Reporting
Persons  complied with all Section 16(a) filing  requirements in the fiscal year
ended December 31, 2003.

                              SHAREHOLDER PROPOSALS

    If  Shareholder  proposals are to be considered by the Company for inclusion
in a proxy  statement for a future meeting of the Company's  Shareholders,  such
proposals  must be submitted  on a timely  basis and must meet the  requirements
established by the Securities and Exchange Commission for shareholder proposals.
Shareholder proposals for the Company's 2005 Annual Meeting of Shareholders will
not be deemed to be timely  submitted unless they are received by the Company at
its  principal   executive  offices  by  December  15,  2004.  Such  Shareholder
proposals,  together with any supporting  statements,  should be directed to the
Secretary of the Company.  Shareholders submitting proposals are urged to submit
their proposals by certified mail, return receipt requested.

                              INDEPENDENT AUDITORS

    PricewaterhouseCoopers  LLP, Independent Certified Public Accountants,  were
retained  by the  Company  at the  direction  of the  Board  of  Directors.  The
independent  auditors have audited the  financial  statements of the Company for
the fiscal  year ended  December  31,  2003 and  performed  such other  nonaudit
services as the Board requested.

    A  representative  of  PricewaterhouseCoopers  LLP  will be  present  at the
Meeting.  This representative will have the opportunity to make a statement,  if
he or she so desires, and will be available to respond to appropriate  questions
from Shareholders.

                                  OTHER MATTERS

    The Board of Directors of the Company is not aware of any other matters that
may  come  before  the  Meeting.   However,   the  Proxies  may  be  voted  with
discretionary authority with respect to any other matters that may properly come
before the Meeting.

Date:  April 15, 2004               By Order of the Board of Directors

                                    /s/ Donna J. Drengel
                                    Donna J. Drengel
                                    Secretary


                                       32


                                                                      APPENDIX A


                           COMMUNITY BANK SYSTEM, INC.

                  2004 LONG-TERM INCENTIVE COMPENSATION PROGRAM
                  ---------------------------------------------

         1.  PREAMBLE.  Effective as of July 1, 1984,  the Board of Directors of
Community Bank System,  Inc.  adopted the Community Bank System,  Inc. Long Term
Incentive  Compensation Program ("1984 Program").  The 1984 Program provided for
the  granting  of  incentive   stock  options,   non-statutory   stock  options,
retroactive stock  appreciation  rights,  and restricted stock awards.  The 1984
Program also  provided  that no option could be granted under that program after
June 30, 1994.  The 1984 Program was replaced  with the  Community  Bank System,
Inc. 1994 Long-Term Incentive  Compensation  Program which became effective July
1, 1994.

         This document sets forth the terms of the Community  Bank System,  Inc.
2004 Long  Term  Compensation  Program  ("2004  Program"),  which  shall  become
effective as of July 1, 2004,  contingent  upon the approval of the 2004 Program
by the  shareholders  of Community  Bank System,  Inc.  Options and other rights
described in this 2004 Program  document shall be granted after June 30, 2004 in
accordance with the terms of this 2004 Program document.

         2. PURPOSE. The purpose of the 2004 Program is to promote the interests
of the Bank by providing current and future directors,  officers,  key employees
and advisors  with an equity or  equity-based  interest in the Bank, so that the
interests of such  directors,  officers,  employees and advisors will be closely
associated with the interest of  shareholders  by reinforcing  the  relationship
between shareholder gains and compensation.

         3. ELIGIBILITY. Directors and officers of the Bank or its Subsidiaries,
key  employees  of the Bank or its  Subsidiaries,  and  Advisors to the Board of
Directors  shall  be  eligible  to  participate  in the 2004  Program.  Employee
participants  shall be selected by the Committee  based upon such factors as the
employee's past and potential contributions to the success,  profitability,  and
growth of the Bank.

         4. DEFINITIONS. As used in this 2004 Program,

            (a)  "Advisor"  shall  mean any  natural  person  who is  engaged to
                 render bona fide  consulting or advisory  services to the Board
                 of Directors, other than a person who provides such services in
                 connection   with  the  offer  or  sale  of   securities  in  a
                 capital-raising transaction.

            (b)  "Bank" shall mean Community Bank System, Inc.

            (c)  "Board of  Directors"  shall mean the Board of Directors of the
                 Bank.

            (d)  "Committee" shall mean the committee  appointed by the Board of
                 Directors to  administer  the 2004 Program in  accordance  with
                 Paragraph 16.

            (e)  "Common  Stock" shall mean the Common Stock,  no par value,  of
                 the Bank.

            (f)  "Deferred  Stock  Award" shall mean an award of Common Stock to
                 an Eligible  Employee,  Director or Advisor  that is subject to
                 the restrictions described in Paragraph 11.

            (g)  "Director" shall mean a member of the Board of Directors.

            (h)  "Eligible Employees" shall mean persons treated by the Bank for
                 payroll and  employment tax purposes as common law employees of
                 the Bank and described in Paragraph 3.


                                      A-1


            (i)  "Incentive  Stock  Option"  shall mean the right  granted to an
                 Eligible  Employee  to  purchase  Common  Stock under this 2004
                 Program,  the  grant,  exercise  and  disposition  of which are
                 intended  to  comply  with,  and to be  governed  by,  Internal
                 Revenue Code Section 422.

            (j)  "Market  Value per Share"  shall  mean,  at any date,  the fair
                 market  value per  share of the  shares  of  Common  Stock,  as
                 described in good faith by the Committee.

            (k)  "Non-Statutory Stock Option" shall mean the right granted to an
                 Eligible Employee, Director or Advisor to purchase Common Stock
                 under this 2004 Program, the grant, exercise and disposition of
                 which are not  intended to be subject to the  requirements  and
                 limitations of Internal Revenue Code Section 422.

            (l)  "Optionee"  shall  mean  the  Eligible  Employee,  Director  or
                 Advisor  to whom an  Option  Right is  granted  pursuant  to an
                 agreement  evidencing an outstanding  Incentive Stock Option or
                 Non-Statutory Stock Option.

            (m)  "Option  Right"  shall  mean the right to  purchase  a share of
                 Common Stock upon exercise of an  outstanding  Incentive  Stock
                 Option or Non-Statutory Stock Option.

            (n)  "Restricted Stock Award" shall mean an award of Common Stock to
                 an  Eligible  Employee  or  Advisor  that  is  subject  to  the
                 restrictions described in Paragraph 10 and subject to tax under
                 Internal Revenue Code Section 83.

            (o)  "Retroactive Stock Appreciation  Rights" shall mean an Eligible
                 Employee's right to receive payments described in Paragraph 9.

            (p)  "Subsidiary"  shall mean any  corporation in which (at the time
                 of  determination)  the  Bank  owns or  controls,  directly  or
                 indirectly,  50  percent or more of the total  combined  voting
                 power of all classes of stock issued by the corporation.

         5. SHARES AVAILABLE UNDER THE 2004 PROGRAM.

            (a)  The  shares of Common  Stock  which may be made the  subject of
                 Option Rights, Restricted Stock Awards or Deferred Stock Awards
                 pursuant  to this  2004  Program  may be either  (i)  shares of
                 original issue,  (ii) treasury  shares,  (iii) shares held in a
                 grantor trust  maintained by the Bank, or (iv) a combination of
                 the foregoing.

            (b)  Subject to adjustments in accordance  with Paragraph 13 of this
                 2004 Program, the maximum number of shares of Common Stock that
                 may  be  the  subject  of  Option  Rights,   Retroactive  Stock
                 Appreciation Rights,  Restricted Stock Awards or Deferred Stock
                 Awards granted pursuant to this 2004 Program shall be 4,000,000
                 shares of Common  Stock which are made  available  by virtue of
                 this 2004 Program.

         6. GRANTS OF OPTION RIGHTS GENERALLY.  The Committee, or the full Board
of Directors,  may,  from time to time and upon such terms and  conditions as it
may  determine,  authorize the granting of Option Rights to Directors,  Eligible
Employees  or  Advisors.  Each  such  grant  may  utilize  any  or  all  of  the
authorizations, and shall be subject to all of the limitations, contained in the
following provisions:

            (a)  Each grant shall  specify  whether it is intended as a grant of
                 Incentive Stock Options or Non-Statutory Stock Options.


                                      A-2


            (b)  Each grant shall  specify the number of shares of Common  Stock
                 to which it pertains.

            (c)  Each  grant  shall  specify  an  option  price not less than 50
                 percent  of the  Market  Value per Share on the date the Option
                 Right is granted.

            (d)  Successive  grants may be made to the same Optionee  whether or
                 not any  Option  Rights  previously  granted  to such  Optionee
                 remain unexercised.

            (e)  Upon exercise of an Option Right, the entire option price shall
                 be payable (i) in cash, (ii) by the transfer to the Bank by the
                 Optionee of shares of Common Stock with a value  (Market  Value
                 per Share times the number of shares) equal to the total option
                 price,  (iii)  by a  combination  of such  methods  of  payment
                 described in (i) and (ii) above, or (iv) any other lawful means
                 of payment acceptable to the Committee. Payment may not be made
                 with Common  Stock  issued to the Optionee by the Bank upon his
                 or her prior  exercise of an incentive  stock option under this
                 2004  Program or any other  option plan unless the Common Stock
                 received upon that prior  exercise  shall have been held by the
                 Optionee for at least one year.

            (f)  Each grant of Option  Rights shall be evidenced by an agreement
                 executed on behalf of the Bank by any officer designated by the
                 Committee for this purpose and delivered to and accepted by the
                 Optionee  and  shall   contain   such  terms  and   provisions,
                 consistent  with  this  2004  Program,  as  the  Committee  may
                 approve.

            (g)  As soon as practicable  after each January 1, each non-employee
                 member of the Board of Directors  (or of the board of directors
                 of a Subsidiary  whom the Board of Directors  has  specifically
                 selected,  in a written  resolution,  for participation in this
                 2004  Program)  who has (i) attended at least 75 percent of the
                 Board of  Directors or Board  committee  meetings he or she was
                 scheduled to attend during the immediately  preceding  calendar
                 year,  (ii) served as a director of the Bank or a Subsidiary on
                 the last day of such  calendar  year,  and (iii)  completed  at
                 least six months of service  on the Board of  Directors  (or on
                 the board of  directors  of a  Subsidiary)  shall be  granted a
                 Non-Statutory Stock Option, provided that the first such annual
                 grant of a Non-Statutory Stock Option to an individual director
                 shall be to purchase  2,320  shares of Common  Stock,  and each
                 subsequent annual grant of a Non-Statutory  Stock Option to the
                 director  shall be to purchase  4,000  shares of Common  Stock.
                 Notwithstanding the foregoing, to the extent that the Committee
                 determines  that grants may be exempt from Section 16(b) of the
                 Securities  Exchange Act of 1934,  as amended  ("Rule  16b-3"),
                 each  Non-Statutory   Stock  Option  granted  pursuant  to  the
                 preceding sentence shall relate to a number of shares of Common
                 Stock  which  shall  be  determined   based  on  the  financial
                 performance of the Bank. Such financial performance of the Bank
                 shall be determined based on factors  including but not limited
                 to the Bank's  return on assets,  measures of the Bank's  asset
                 quality,  the growth in the Bank's earnings per share,  and the
                 Bank's CAMELS rating.  Each Non-Statutory  Stock Option granted
                 pursuant to this paragraph  shall be granted at an option price
                 per share  equal to the  Market  Value per Share on the date of
                 grant  and shall be fully  exercisable  upon its date of grant,
                 provided that shares of Common Stock  acquired  pursuant to the
                 exercise of such a  Non-Statutory  Stock Option may not be sold
                 or  otherwise  transferred  by a director  within six months of
                 such grant.

         7. SPECIAL RULES FOR GRANTS OF INCENTIVE STOCK OPTIONS.

            (a)  Notwithstanding  Paragraph  6(c), the option price per share of
                 an Incentive Stock Option shall not be less than 100 percent of
                 the  Market  Value  per  Share on the date of the  grant of the
                 option;  provided,  however, that, if an Incentive Stock Option
                 is granted to any Eligible Employee who, immediately after such
                 option is granted,  is considered to own stock  possessing more
                 than ten percent of the combined voting power of all classes of
                 stock of the Bank, or any of its


                                      A-3


                 subsidiaries, the option price per share shall be not less than
                 110  percent of the  Market  Value per Share on the date of the
                 grant of the  option,  and such  option may be  exercised  only
                 within five years of the date of the grant.

            (b)  The period of each Incentive Stock Option by its terms shall be
                 not more than ten years  from the date the option is granted as
                 specified by the Committee.

            (c)  The  Committee  shall  establish  the time or times  within the
                 option period when the Incentive  Stock Option may be exercised
                 in whole or in such parts as may be specified from time to time
                 by the Committee, except that Incentive Stock Options shall not
                 be exercisable earlier than one year, nor later than ten years,
                 following the date the option is granted.  The date of grant of
                 each Option Right shall be the date of its authorization by the
                 Committee.

            (d)  Except as  provided in  Paragraph  14, or as may be provided by
                 the  Committee  at the time of  grant,  (i) in the event of the
                 Optionee's   termination   of  employment  due  to  any  cause,
                 including  death or  retirement,  rights to exercise  Incentive
                 Stock  Options   shall  cease,   except  for  those  which  are
                 exercisable as of the date of termination, and (ii) rights that
                 are  exercisable  as of the date of  termination  shall  remain
                 exercisable   for  a  period  of  three   months   following  a
                 termination  of  employment  for any cause  other than death or
                 disability,   and  for  a  period  of  one  year   following  a
                 termination due to death or disability.  However,  no Incentive
                 Stock  Option  shall,  in any  event,  be  exercised  after the
                 expiration  of ten years from the date such  option is granted,
                 or such earlier date as may be specified in the option.

            (e)  No Incentive  Stock Options  shall be granted  hereunder to any
                 Optionee  that would  allow the  aggregate  fair  market  value
                 (determined  at the time the  option is  granted)  of the stock
                 subject of all post-1986 incentive stock options, including the
                 Incentive  Stock  Option in question,  which such  Optionee may
                 exercise for the first time during any calendar year, to exceed
                 $100,000.  The term  "post-1986  incentive stock options" shall
                 mean all  rights,  which are  intended to be  "incentive  stock
                 options" under the Internal  Revenue Code,  granted on or after
                 January 1, 1987 under any stock  option plan of the Bank or its
                 Subsidiaries.  If the  Bank  shall  ever  be  deemed  to have a
                 "parent",  as such term is used for  purposes of Section 422 of
                 the  Internal   Revenue  Code,   then  rights  intended  to  be
                 "incentive  stock  options"  under the Internal  Revenue  Code,
                 granted after January 1, 1987 under such parent's  stock option
                 plans,  shall be included  with the terms of the  definition of
                 "post-1986 incentive stock options".

         8. SPECIAL RULES FOR GRANTS OF NON-STATUTORY STOCK OPTIONS.

            (a)  Except as  provided in  Paragraph  14, or as may be provided by
                 the  Committee  at the time of  grant,  (i) in the event of the
                 Optionee's   termination   of   employment   due  to  death  or
                 disability, rights to exercise Non-Statutory Stock Options that
                 are  exercisable  as of the date of  termination  shall  remain
                 exercisable  for two years following  termination,  (ii) in the
                 event of the  Optionee's  termination  of employment due to any
                 other  reason,  the  rights  to  exercise  Non-Statutory  Stock
                 Options  that are  exercisable  as of the  date of  termination
                 shall   remain   exercisable   for   three   months   following
                 termination,  and  (iii) the  right to  exercise  Non-Statutory
                 Stock  Options  that  are  not  exercisable  as of the  date of
                 termination shall be forfeited.

            (b)  The Bank shall not issue stock  certificates to an Optionee who
                 exercises a Non-Statutory  Stock Option,  unless payment of the
                 required lawful  withholding taxes has been made to the Bank by
                 check, payroll deduction or other arrangements  satisfactory to
                 the Committee.

            (c)  Notwithstanding any other provision of this 2004 Program to the
                 contrary  and  except  as  provided  in  Paragraph  14  hereof,
                 Non-Statutory  Stock Options issued  pursuant to Paragraph 6(g)
                 shall be


                                      A-4


                 exercisable  until the earlier of (i) the expiration  date that
                 the Committee specifies in the grant of the Non-Statutory Stock
                 Options,  or (ii) termination of the Optionee's  service on the
                 Board of  Directors  for Just Cause,  or (iii) an earlier  date
                 designated  by the  Committee.  For purposes of this  Paragraph
                 8(c), "Just Cause" shall mean, in the good faith  determination
                 of  the   Committee,   the  Optionee's   personal   dishonesty,
                 incompetence,  willful  misconduct,  breach of  fiduciary  duty
                 involving  personal  profit,  intentional  failure  to  perform
                 stated  duties,  or  willful  violation  of any  law,  rule  or
                 regulation (other than traffic  violations or similar offenses)
                 or final  cease and desist  order.  Additionally,  in the event
                 that the Committee, in its sole discretion,  determines that an
                 Optionee  who has left  service  with  the  Bank or  Subsidiary
                 engaged in misconduct  which would have  constituted Just Cause
                 for  dismissal if the Optionee  were then serving with the Bank
                 or a Subsidiary,  then the  Committee may rescind,  without the
                 consent of the Optionee,  any or all unexercised  Option Rights
                 held by the Optionee.

         9. RETROACTIVE STOCK APPRECIATION RIGHTS.

         Upon such conditions and limitations it deems advisable,  the Committee
may  authorize (a) the surrender of the right to exercise all or a portion of an
Option Right granted under the 2004 Program that is  exercisable  at the time of
surrender,  and (b) the payment in exchange for the surrender of an amount of up
to the  excess of the  Market  Value per Share at the time of  surrender  of the
shares covered by the option,  or portion  thereof,  surrendered over the option
price of such shares.  Such payment may be made in shares of Common Stock valued
at fair market value or in cash or partly in cash and partly in shares of Common
Stock, at the Committee's sole discretion. The shares of Common Stock covered by
any Option Right, or portion thereof, as to which the right to purchase has been
so surrendered  shall not again be available for purposes of Option Rights under
the 2004 Program.

         10. RESTRICTED STOCK AWARDS.

            (a)  Shares of Common Stock granted  pursuant to a Restricted  Stock
                 Award  issued  under  the 2004  Program  (except  as  otherwise
                 provided  in the 2004  Program)  shall not be sold,  exchanged,
                 transferred,  assigned,  pledged,  hypothecated,  or  otherwise
                 disposed of, for the period of time determined by the Committee
                 in its absolute discretion (the "Forfeiture Period"). Except as
                 provided  in  Paragraph  14,  or as  may  be  provided  by  the
                 Committee at the time of grant, if the  recipient's  employment
                 with the Bank or any of its  Subsidiaries  terminates  prior to
                 the  expiration of the  Forfeiture  Period for any reason other
                 than death or  disability,  the  recipient  shall,  on the date
                 employment  terminates,  forfeit and  surrender to the Bank the
                 number  of shares of Common  Stock  with  respect  to which the
                 Forfeiture  Period has not  expired  as of the date  employment
                 terminates.  If Common Stock is  forfeited,  dividends  paid on
                 those shares  during the  Forfeiture  Period may be retained by
                 the recipient.

            (b)  Upon each grant of a  Restricted  Stock  Award,  the  Committee
                 shall fix the  Forfeiture  Period.  The  Committee  also  shall
                 determine  whether to (i) issue  certificates  for the  awarded
                 shares of Common Stock to the grantee  prior to the  expiration
                 of the Forfeiture Period, or (ii) transfer certificates for the
                 awarded shares of Common Stock to an escrow agent,  which agent
                 shall  hold  the  certificates  until  the  expiration  of  the
                 Forfeiture  Period.  Each certificate of Common Stock issued to
                 the grantee pursuant to the Restricted Stock Award prior to the
                 expiration  of the  Forfeiture  Period  shall  bear a legend to
                 reflect  the  Forfeiture  Period  until the  Forfeiture  Period
                 expires.  As a  condition  to  issuance  of Common  Stock,  the
                 Committee  may require the recipient to enter into an agreement
                 providing  for the  Forfeiture  Period and such other terms and
                 conditions that it prescribes, including, but not limited to, a
                 provision that Common Stock issued to the recipient may be held
                 by an escrow  agent until the  Forfeiture  Period  lapses.  The
                 Committee  also may  require  a written  representation  by the
                 recipient   that  he  or  she  is  acquiring   the  shares  for
                 investment.


                                      A-5


            (c)  When the  Forfeiture  Period  with  respect to shares of Common
                 Stock held in escrow  lapses,  a  certificate  for such  shares
                 shall be issued, free of any escrow; such certificate shall not
                 bear a legend relating to the Forfeiture Period.

            (d)  Each  recipient  shall agree,  at the time he or she receives a
                 Restricted  Stock Award and as a condition  thereof,  to pay or
                 make arrangements  satisfactory to the Committee  regarding the
                 payment to the Bank of any federal, state or local taxes of any
                 kind  required by law to be withheld  with respect to any award
                 or with respect to the lapse of any  restrictions  on shares of
                 restricted Common Stock awarded under this 2004 Program, or the
                 waiver of any forfeiture  hereunder,  and also shall agree that
                 the Bank may, to the extent permitted by law, deduct such taxes
                 from any  payments  of any kind  due or to  become  due to such
                 recipient from the Bank,  sell by public or private sale,  with
                 ten days  notice or such  longer  notice as may be  required by
                 applicable  law, a sufficient  number of shares of Common Stock
                 so awarded in order to cover all or part of the amount required
                 to be withheld, or pursue any other remedy at law or in equity.
                 In the event that the recipient of shares of Common Stock under
                 this  2004  Program  shall  fail to pay to the  Bank  all  such
                 federal,  state  and  local  taxes,  or  to  make  arrangements
                 satisfactory  to the  Committee  regarding  the payment of such
                 taxes, the shares to which such taxes relate shall be forfeited
                 and returned to the Bank.

            (e)  The  Committee   shall  have  the  authority  at  any  time  to
                 accelerate the time at which any or all or the restrictions set
                 forth in this 2004 Program with respect to any or all shares of
                 restricted Common Stock awarded hereunder shall lapse.

            (f)  If a recipient  dies,  or terminates  employment  with the Bank
                 because of  disability  before the  expiration  of a Forfeiture
                 Period,  the Forfeiture Period on any Common Stock owned by the
                 recipient  shall lapse on the date of death or on the date that
                 employment terminates because of disability, provided such date
                 is not  less  than  four  years  subsequent  to the date of the
                 award.  If the date of death or disability is within four years
                 of  the  date  of  the  awards,  the  Committee,  in  its  sole
                 discretion, can waive the Forfeiture Period as to any or all of
                 the stock.

         11. DEFERRED STOCK AWARDS.  The Committee may make awards to Directors,
Eligible  Employees  or  Advisors,  in  lieu  of cash  compensation  for  future
services,  in the form of  freely-transferable  shares  of  Common  Stock  whose
delivery is deferred for later  distribution  in accordance with the Director's,
Eligible Employee's or Advisor's election. A Director's,  Eligible Employee's or
Advisor's most recent distribution  election pursuant to this paragraph shall be
honored  if made  either  (a) more  than one year  before  the date on which the
Director, Eligible Employee or Advisor terminates service for any reason, or (b)
more  than 90  days  before  a  Change  in  Control.  Nevertheless,  beneficiary
designations  made  pursuant to executed  Distribution  Election  Forms shall be
revocable during the Director's,  Eligible  Employee's or Advisor's lifetime and
the  Director,  Eligible  Employee or Advisor  may, by  submitting  an effective
superseding  distribution  election  form  at any  time or  from  time to  time,
prospectively  change the designated  beneficiary and the manner of payment to a
beneficiary.

         12. TRANSFERABILITY. No Incentive Stock Option shall be transferable by
an  Optionee  other  than by  will or the  laws  of  descent  and  distribution.
Incentive Stock Options shall be exercisable during the Optionee's lifetime only
by the Optionee.  Other rights granted  pursuant to this 2004 Program also shall
not be subject to  assignment,  alienation,  lien,  transfer,  sale or exchange,
except to the extent  provided  otherwise by the Committee at the time the right
is granted.

         13. ADJUSTMENTS. The Committee may make or provide for such adjustments
in the maximum number of shares of Common Stock specified in Paragraph 5 of this
2004  Program,  in the numbers of shares of Common Stock covered by other rights
granted hereunder, and in the prices per share applicable under all such rights,
as the Committee in its sole discretion,  exercised in good faith, may determine
is  equitably  required  to prevent  dilution  or  enlargement  of the rights of
Optionees  that  otherwise  would result from any stock  dividend,  stock split,
combination of shares, recapitalization or other change in the capital structure
of  the  Bank,  merger,  consolidation,  spin-off,  reorganization,  partial


                                      A-6


or complete liquidation,  issuance of rights or warrants to purchase securities,
or any  other  transaction  or event  having  an  effect  similar  to any of the
foregoing.

         14. CHANGE IN CONTROL.

            (a)  Notwithstanding  any  other  term or  provision  of  this  2004
                 Program, in the event the employment of an Eligible Employee is
                 terminated  for any reason,  including the Eligible  Employee's
                 voluntary  termination  for "good  reason"  (as  defined in (c)
                 below),  but not  including the Eligible  Employee's  voluntary
                 termination  without "good  reason" or the Eligible  Employee's
                 termination  for "cause" (as defined in (d) below),  within one
                 year following a "Change in Control" (as defined in (b) below):

                 (i)   all Option Rights granted to the Eligible  Employee under
                       this 2004 Program prior to the date of  termination,  but
                       not exercisable as of such date, shall become exercisable
                       automatically  as of the later of the date of termination
                       or one year after the date the Option Right was granted;

                 (ii)  any Option  Right that is  exercisable  as of the date of
                       termination,  or that becomes exercisable pursuant to (i)
                       above,  shall  remain  exercisable  until  the end of the
                       exercise  period  provided in the  original  grant of the
                       Option Right  (determined  without regard to the Eligible
                       Employee's termination of employment); and

                 (iii) any Forfeiture Period (with respect to a Restricted Stock
                       Award)  that  shall  be  unexpired  as  of  the  date  of
                       termination shall expire automatically as of such date.

            (b)  For purpose of this 2004 Program,  a "Change of Control"  shall
                 mean the occurrence of any one of the following events: (1) any
                 "person"  including a "group" as determined in accordance  with
                 the Section  13(d)(3) of the  Securities  Exchange  Act of 1934
                 ("Exchange Act"), is or becomes the beneficial owner,  directly
                 or  indirectly,  of  securities  of the  Bank  representing  30
                 percent or more of the combined voting power of the Bank's then
                 outstanding  securities;  (2) as a result of, or in  connection
                 with,  any  tender  offer or  exchange  offer,  merger or other
                 business  combination (a  "Transaction"),  the persons who were
                 directors  of the Bank  before the  Transaction  shall cease to
                 constitute  a majority of the Board of Directors of the Bank or
                 any  successor  to  the  Bank;   (3)  the  Bank  is  merged  or
                 consolidated  with another  corporation  and as a result of the
                 merger or consolidation less than 70 percent of the outstanding
                 voting  securities  of the  surviving or resulting  corporation
                 shall be owned in the aggregate by the former  stockholders  of
                 the Bank,  other than (A) affiliates  within the meaning of the
                 Exchange Act, or (B) any party to the merger or  consolidation;
                 (4) a tender  offer or exchange  offer is made and  consummated
                 for the  ownership of securities  of the Bank  representing  30
                 percent or more of the combined voting power of the Bank's then
                 outstanding  voting  securities;  or  (5)  the  Bank  transfers
                 substantially all of its assets to another corporation which is
                 not  controlled by the Bank.  The  following  events shall also
                 constitute a "Change in Control" for purposes of this Plan: (i)
                 the election of a director of the Bank who is not  nominated by
                 its  Board of  Directors;  (ii)  the  approval,  by the  Bank's
                 stockholders,  of a proposal to pursue a  transaction  in which
                 the Bank would not be the surviving or controlling entity.

            (c)  For purposes of this  Paragraph  14, "good  reason"  shall mean
                 action  taken by the Bank that  results in: (1) an  involuntary
                 and material adverse change in the Eligible  Employee's  title,
                 duties,   responsibilities,   or  total  remuneration;  (2)  an
                 involuntary  and material  relocation  of the office from which
                 the  Eligible  Employee is  expected  to perform  the  Eligible
                 Employee's  duties;  or (3) an involuntary and material adverse
                 change in the  general  working  conditions  (including  travel
                 requirements) applicable to the Eligible Employee.


                                      A-7


            (d)  Termination "for cause" for purposes of this Paragraph 14 shall
                 include,  but not be limited to, any of the following:  (1) any
                 act  of  dishonesty,   misconduct  or  fraud,   acts  of  moral
                 turpitude,  or the  commission  of a felony;  (2)  unreasonable
                 neglect  or  refusal to  perform  the  duties  assigned  to the
                 Eligible Employee,  unless cured with in 30 days; (3) breach of
                 duty or obligation to the Bank or receipt of financial or other
                 economic  profit or gain as a result  of or in any way  arising
                 out of the  Eligible  Employee's  position  with  the  Bank and
                 failure to account to the Bank for such profits or other gains;
                 or (4) disclosure of confidential  or private Bank  information
                 or aiding a  competitor  of the Bank (or any  affiliate  of the
                 Bank) to the  detriment  of the Bank (or any  affiliate  of the
                 Bank).

         15.  FRACTIONAL  SHARES.  The Bank shall not be  required  to issue any
fractional  shares of Common Stock pursuant to this 2004 Program.  The Committee
may provide for the  elimination of fractions or for the settlement of fractions
in cash.

         16. ADMINISTRATION OF THE 2004 PROGRAM.

            (a)  This 2004 Program shall be administered by the Committee, which
                 shall  consist  of at  least  three  members  of the  Board  of
                 Directors  each  of  whom  shall  (1)  meet  the   independence
                 requirements of the New York Stock Exchange  listing  standards
                 and any other applicable laws, rules and regulations  governing
                 independence,  as  determined  by the Board of  Directors;  (2)
                 qualify as "non-employee directors" as defined under Section 16
                 of the  Securities  Exchange Act of 1934,  as amended;  and (3)
                 qualify as  "outside  directors"  under  Section  162(m) of the
                 Internal  Revenue Code.  Members of the Committee and the Chair
                 of the  Committee  shall be appointed by the Board of Directors
                 and may be replaced at any time by the Board of  Directors.  At
                 any  time  deemed  necessary  or  appropriate  by the  Board of
                 Directors,   the  full  Board  of  Directors  may  act  as  the
                 Committee.

            (b)  The  Committee  shall have the power to interpret  and construe
                 any  provision of this 2004  Program.  The  interpretation  and
                 construction  by the  Committee  of any  provision of this 2004
                 Program  or of any  agreement  evidencing  the  grant of rights
                 hereunder,  and any determination by the Committee  pursuant to
                 any  provision of this 2004  Program or of any such  agreement,
                 shall be final and binding. No member of the Committee shall be
                 liable for any such action or determination made in good faith.

            (c)  Notwithstanding any other provision of this Plan, the Committee
                 may impose such conditions on the exercise of any right granted
                 hereunder  (including,  without  limitation,  the  right of the
                 Committee to limit the time of exercise to  specified  periods)
                 as may be required to satisfy  the  requirements  of Section 16
                 (or any successor rule) of the Securities Exchange Act of 1934,
                 as may be amended from time to time, or any successor statute.

         17.      AMENDMENTS, TERMINATION, ETC.

            (a)  This  2004  Program  may  be  amended  from  time  to  time  by
                 resolutions  of the Board of  Directors,  provided that no such
                 amendment  shall (i) increase the maximum  numbers of shares of
                 Common  Stock  specified  in  Paragraph 5 of this 2004  Program
                 (except  that  adjustments  authorized  by Paragraph 13 of this
                 2004 Program shall not be limited by this  provision),  or (ii)
                 change the definition of "Eligible Employees",  without further
                 approval by the stockholders of the Bank.

            (b)  The  Committee  may,  with  the  concurrence  of  the  affected
                 Optionee, cancel any agreement evidencing Option Rights granted
                 under this 2004 Program. In the event of such cancellation, the
                 Committee  may  authorize  the  granting  of new Option  Rights
                 (which may or may not cover the same number of shares which had
                 been the subject of the prior  agreement)  in such  manner,  at


                                      A-8


                 such option price and subject to the same terms and  conditions
                 as, under this 2004 Program, would have been applicable had the
                 canceled Option Rights not been granted.

            (c)  In the case of any Option Right not immediately  exercisable in
                 full,  the Committee in its  discretion may accelerate the time
                 at which the  Option  Right may be  exercised,  subject  to the
                 limitation described in Paragraph 7(c).

            (d)  Notwithstanding  any other provision of the 2004 Program to the
                 contrary, (i) the 2004 Program may be terminated at any time by
                 resolutions of the Board of Directors, and (ii) no rights shall
                 be granted pursuant to this 2004 Program after June 30, 2014.


                                      A-9


                                                                      APPENDIX B


                           COMMUNITY BANK SYSTEM, INC.
                             AUDIT COMMITTEE CHARTER


PURPOSE

The  Committee  is  appointed  by the Board of  Directors to assist the Board in
monitoring  (a) the integrity of the  financial  reporting  process,  systems of
internal controls and financial  statements and reports of the Company,  (b) the
performance of the Company's internal audit function,  and (c) the compliance by
the Company  with legal and  regulatory  requirements.  The  Committee  shall be
directly  responsible  for the  appointment,  compensation  and oversight of the
Company's  independent  auditor  employed  by the  Company  for the  purpose  of
preparing or issuing an audit report or related work (the "Outside Auditor").

COMMITTEE MEMBERSHIP AND MEETINGS

The  Committee  shall  consist  of no fewer than three  members,  as  determined
annually by the Board.  The members of the Committee shall meet the independence
requirements  of the New York Stock  Exchange,  any other  exchange on which the
Company's  securities are traded,  Section 10A(m)(3) of the Securities  Exchange
Act of 1934 (the "Exchange Act") and the rules and regulations of the Securities
and Exchange  Commission (the  "Commission").  Committee members shall not serve
simultaneously  on the audit  committees of more than two other public companies
without the approval of the full Board.

The members of the Committee shall be appointed annually by the Board. Committee
members may be replaced by the Board at any time. The Board shall  designate the
Chair of the Committee.

The Committee shall meet as often as it determines  necessary or appropriate but
not less frequently than quarterly. The Chair shall preside at each meeting and,
in the absence of the Chair,  one of the other members of the Committee shall be
designated  as the  acting  chair  of the  meeting.  Any  background  materials,
together with the agenda,  should be  distributed  to the  Committee  members in
advance of the meeting.  Reports of meetings of the  Committee  shall be made to
the  Board at its next  regularly  scheduled  meeting  following  the  Committee
meeting  accompanied  by  any  recommendations  to  the  Board  approved  by the
Committee.

COMMITTEE AUTHORITY AND RESPONSIBILITIES

The basic  responsibility  of the members of the Committee is to exercise  their
business  judgment  to act in what  they  reasonably  believe  to be in the best
interests of the Company and its shareholders.

The Committee  shall prepare the report  required by the rules of the Commission
to be included in the Company's annual proxy statement.

The  Committee  shall be  responsible  directly for the  appointment  retention,
termination,  compensation and terms of engagement, evaluation, and oversight of
the work of the Outside Auditor (including  resolution of disagreements  between
management and the Outside Auditor regarding financial  reporting).  The Outside
Auditor shall report directly to the Committee.


                                      B-1


The  Committee  shall  oversee the  integrity  of the audit  process,  financial
reporting and internal accounting  controls of the Company,  oversee the work of
the Company's  management,  internal auditors (the "Internal  Auditors") and the
Outside  Auditor  in these  areas,  oversee  management's  development  of,  and
adherence  to, a sound system of internal  accounting  and  financial  controls,
review whether the Internal Auditors and the Outside Auditor  objectively assess
the Company's financial  reporting,  accounting practices and internal controls,
oversee  internal  risk  management  functions as determined by the Board ("Risk
Management"),  and  provide an open  avenue of  communication  among the Outside
Auditor,  the  Internal  Auditors,  Risk  Management  and the  Board.  It is the
responsibility of: (i) management of the Company and the Outside Auditor,  under
the  oversight of the  Committee  and the Board,  to plan and conduct  financial
audits and to determine that the Company's financial  statements and disclosures
are complete and  accurate in  accordance  with  generally  accepted  accounting
principles  ("GAAP") and applicable rules and regulations and fairly present, in
all material respects,  the financial condition of the Company;  (ii) management
of the Company,  under the oversight of the  Committee and the Board,  to assure
compliance by the Company with  applicable  legal and  regulatory  requirements;
(iii) the Risk  Management,  under the oversight of the Committee and the Board,
to monitor the risks and management's  actions to mitigate these risks; and (iv)
the Internal  Auditors,  under the oversight of the Committee and the Board,  to
review the Company's  internal  transactions and accounting which do not require
involvement in the detailed presentation of the Company's financial statements.

The  Committee  shall  pre-approve  all audit  services and  non-audit  services
(including  the fees and terms  thereof) to be performed  for the Company by the
Outside  Auditor  to the  extent  required  by and in a manner  consistent  with
applicable law.

The Committee may form and delegate authority to subcommittees consisting of one
or more members when appropriate.

The  Committee  shall have the  authority,  to the extent it deems  necessary or
appropriate,  to retain  independent  legal,  accounting or other advisers.  The
Company shall provide for appropriate  funding,  as determined by the Committee,
for payment of  compensation to the Outside Auditor for the purpose of rendering
or  issuing an audit  report  and to any  advisers  employed  by the  Committee,
subject only to any limitations imposed by applicable rules and regulations. The
Committee  may request  any officer or employee of the Company or the  Company's
outside  counsel or Outside  Auditor to attend a meeting of the  Committee or to
meet with any members of, or consultants to, the Committee.  The Committee shall
meet with  management,  the Internal  Auditors,  Risk Management and the Outside
Auditor in separate executive sessions at least quarterly to discuss matters for
which the Committee has responsibility.

The  Committee  shall make regular  reports to the Board.  The  Committee  shall
review and  reassess the adequacy of this  Charter  annually and  recommend  any
proposed changes to the Board for approval.  The Committee shall annually review
its own performance.

In performing  its  functions,  the Committee  shall  undertake  those tasks and
responsibilities that, in its judgment, would contribute most effectively to and
implement the purposes of the Committee.

In addition to the general tasks and responsibilities noted above, the following
are the specific functions of the Committee:

FINANCIAL STATEMENT AND DISCLOSURE MATTERS
------------------------------------------

1.       Review and discuss  with  management,  and to the extent the  Committee
         deems necessary or appropriate,  the Internal  Auditors and the Outside
         Auditor,  the Company's  disclosure  controls and  procedures  that are
         designed  to  ensure  that  the  reports  the  Company  files  with the
         Commission comply with the Commission's rules and forms.

2.       Review and discuss  with  management,  the  Internal  Auditors  and the
         Outside  Auditor the annual  audited  financial  statements,  including
         disclosures made in management's discussion and analysis, and recommend
         to the  Board  whether  the  audited  financial  statements  should  be
         included in the Company's Form 10-K.


                                      B-2


3.       Review and discuss  with  management,  the  Internal  Auditors  and the
         Outside Auditor the Company's quarterly financial statements, including
         disclosures made in management's discussion and analysis,  prior to the
         filing of its Form 10-Q, including the results of the Outside Auditor's
         reviews of the quarterly financial statements.

4.       Review and discuss quarterly reports from the Outside Auditor on:

         (a)      All critical accounting policies and practices to be used;

         (b)      All  alternative  treatments  within  GAAP  for  policies  and
                  practices  related to material  items that have been discussed
                  with  management,  including  ramifications of the use of such
                  alternative  disclosures  and  treatments,  and the  treatment
                  preferred by the Outside Auditor;

         (c)      The internal  controls adhered to by the Company,  management,
                  and the Company's financial,  accounting and internal auditing
                  personnel,   and  the  impact  of  each  on  the  quality  and
                  reliability of the Company's financial reporting; and

         (d)      Other  material  written  communications  between  the Outside
                  Auditor  and  management,  such as any  management  letter  or
                  schedule of unadjusted differences.

5.       Review and discuss in advance with  management  the Company's  practice
         with respect to the types of  information to be disclosed and the types
         of presentations  to be made in earnings press releases,  including the
         use, if any, of "pro forma" or "adjusted" non-GAAP information, as well
         as financial information and earnings guidance provided to analysts and
         rating agencies.

6.       Review  and  discuss  as  appropriate  with  management,  the  Internal
         Auditors, Risk Management and the Outside Auditor:

         (a)      Significant  financial  reporting issues and judgments made in
                  connection  with the  preparation  of the Company's  financial
                  statements;

         (b)      The clarity of the financial disclosures made by the Company;

         (c)      The   development,   selection  and   disclosure  of  critical
                  accounting   estimates   and  the   analyses  of   alternative
                  assumptions or estimates,  and the effect of such estimates on
                  the Company's financial statements;

         (d)      Potential  changes in GAAP and the effect such  changes  would
                  have on the Company's financial statements;

         (e)      Significant  changes  in  accounting   principles,   financial
                  reporting  policies and internal  controls  implemented by the
                  Company;

         (f)      Significant  litigation,  contingencies and claims against the
                  Company and material accounting issues that require disclosure
                  in the Company's financial statements;

         (g)      Information   regarding  any  "second"   opinions   sought  by
                  management  from an  independent  auditor  with respect to the
                  accounting treatment of a particular event or transaction;

         (h)      Management's   compliance   with  the   Company's   processes,
                  procedures and internal controls;


                                      B-3


         (i)      The  adequacy  and  effectiveness  of the  Company's  internal
                  accounting and financial  controls and the  recommendations of
                  management,  the Internal Auditors and the Outside Auditor for
                  the improvement of accounting practices and internal controls;
                  and

         (j)      Any  difficulties  encountered  by the Outside  Auditor or the
                  Internal Auditors in the course of their audit work, including
                  any  restrictions  on the  scope of  activities  or  access to
                  requested information,  and any significant disagreements with
                  management.

7.       Discuss  with   management  and  the  Outside  Auditor  the  effect  of
         regulatory  and accounting  initiatives  as well as  off-balance  sheet
         structures  and  aggregate  contractual  obligations  on the  Company's
         financial statements.

8.       Discuss with management, including Risk Management, the major financial
         risk  exposures and other  relevant risk exposures face by the Company,
         as well as the steps  management  has taken to monitor and control such
         exposures,  including the Company's risk assessment and risk management
         policies.

9.       Discuss with the Outside  Auditor the matters  required to be discussed
         by Statement on Auditing Standards ("SAS") No. 61, as amended, relating
         to the conduct of the audit. In particular, discuss:

         (a)      The  adoption  of, or changes  to, the  Company's  significant
                  internal  auditing and accounting  principles and practices as
                  suggested  by  the  Outside  Auditor,   Internal  Auditors  or
                  management: and

         (b)      The management  letter provided by the Outside Auditor and the
                  Company's response to that letter.

10.      Receive and review  disclosures  made to the Committee by the Company's
         Chief  Executive  Officer  and Chief  Financial  Officer  during  their
         certification  process for the Company's  Form 10-K and Form 10-Q about
         (a) any significant deficiencies in the design or operation of internal
         controls  or  material  weakness  therein,   (b)  any  fraud  involving
         management  or  other  associates  who have a  significant  role in the
         Company's internal controls and (c) any significant changes in internal
         controls or in other factors that could  significantly  affect internal
         controls subsequent to the date of their evaluation.

OVERSIGHT OF THE COMPANY'S RELATIONSHIP WITH THE OUTSIDE AUDITOR
----------------------------------------------------------------

11.      Review the experience and  qualifications  of the senior members of the
         Outside Auditor team.

12.      Obtain and review a report from the Outside  Auditor at least  annually
         regarding   (a)  the   Outside   Auditor's   internal   quality-control
         procedures,  (b) any material issues raised by the most recent internal
         quality-control  review, or peer review, of the firm, or by any inquiry
         or  investigation by governmental or professional  authorities,  within
         the preceding  five years  respecting  one or more  independent  audits
         carried  out by the  firm,  (c) any  steps  taken to deal with any such
         issues,  and (d) all relationships  between the Outside Auditor and the
         Company,  including the written  disclosures and the letter required by
         Independence  Standards  Board  Standard  1,  as that  standard  may be
         modified or supplemented from time to time.

13.      Evaluate  the  qualifications,  performance  and  independence  of  the
         Outside Auditor,  including  considering  whether the Outside Auditor's
         quality  controls are adequate and the provision of non-audit  services
         is compatible with maintaining the Outside Auditor's independence,  and
         taking  into  account  the  opinions  of  management  and the  Internal
         Auditor. The Committee shall present its conclusions to the Board.

14.      Oversee the rotation of the lead (or coordinating) audit partner having
         primary  responsibility for the audit and the audit partner responsible
         for reviewing the audit at least once every five years, and oversee the
         rotation of other audit  partners,  in accordance with the rules of the
         Commission.


                                      B-4


15.      Review and  determine  policies  regarding  the  hiring of present  and
         former  associates of the Outside Auditor who have  participated in any
         capacity in the audit of the Company,  in accordance  with the rules of
         the Commission.

16.      To the extent the Committee  deems  necessary or  appropriate,  discuss
         with the national  office of the Outside  Auditor  issues on which they
         were consulted by the Company's audit team and matters of audit quality
         and consistency.

17.      Discuss with management,  the Internal Auditors and the Outside Auditor
         any accounting  adjustments  that were noted or proposed by the Outside
         Auditor, but were not adopted, recorded or reflected.

18.      Meet with  management,  the Internal  Auditors and the Outside  Auditor
         prior to the audit to  discuss  and  review  the  scope,  planning  and
         staffing of the audit.

19.      Obtain  from  the  Outside  Auditor  the  information  required  to  be
         disclosed to the Company by generally  accepted  auditing  standards in
         connection  with the conduct of an audit,  including  topics covered by
         SAS 54, 60, 61 and 82.

20.      Require  the  Outside  Auditor  to  review  the  financial  information
         included in the Company's Form 10-Q in accordance with Rule 10-01(d) of
         Regulation  S-X of the  Commission  prior to the  Company  filing  such
         reports with the Commission and to provide to the Company for inclusion
         in the Company's Form 10-Q any reports of the Outside Auditor  required
         by Rule 10-01(d).

OVERSIGHT OF THE COMPANY'S INTERNAL AUDIT FUNCTION
--------------------------------------------------

21.      Ensure that the Company has an internal audit function.

22.      Review  and concur in the  appointment,  replacement,  reassignment  or
         dismissal  of the chief risk officer and the senior  internal  auditing
         executive, and the compensation package for such persons.

23.      Review the significant  reports to management  prepared by the internal
         auditing department and management's responses.

24.      Communicate  with  management  and  the  Internal  Auditors  to  obtain
         information  concerning internal audits,  accounting principles adopted
         by the Company, internal controls of the Company,  management,  and the
         Company's financial and accounting personnel,  and review the impact of
         each  on  the  quality  and  reliability  of  the  Company's  financial
         statements.

25.      Evaluate  the  internal  auditing  department  and  its  impact  on the
         accounting practices,  internal controls and financial reporting of the
         Company.

26.      Discuss  with the  Outside  Auditor  the  internal  audit  department's
         responsibilities,  budget and staffing and any  recommended  changes in
         the planned scope of the internal audit.

27.      Obtain from the Outside Auditor the reports required to be furnished to
         the Committee under Section 10A of the Exchange Act and obtain from the
         Outside  Auditor  any  information  with  respect  to  illegal  acts in
         accordance with Section 10A.

28.      Obtain reports from management,  the Company's senior internal auditing
         executive and the Outside  Auditor  concerning  whether the Company and
         its  subsidiary  entities  are  in  compliance  with  applicable  legal
         requirements  and the Code of Ethics.  Obtain and  review  reports  and
         disclosures of insider and affiliated  party  transactions.  Advise the
         Board with respect to the Company's  policies and procedures  regarding
         compliance with applicable laws and regulations and the Code of Ethics.


                                      B-5


29.      Establish  procedure  for (a) the receipt,  retention  and treatment of
         complaints  received  by the  Company  regarding  accounting,  internal
         accounting  controls or  auditing  matters,  and (b) the  confidential,
         anonymous  submission by employees of the Company of concerns regarding
         questionable accounting or auditing matters.

30.      Discuss  with  management  and the Outside  Auditor any  correspondence
         between the Company and  regulators  or  governmental  agencies and any
         employee  complaints or published  reports that raise  material  issues
         regarding the Company's financial statements or accounting policies.

31.      Discuss  with  the  Company's  chief  risk  management  and  compliance
         officers and the Company's  legal  counsel,  any legal matters that may
         have a material  impact on the  financial  statements  or the Company's
         compliance policies.

ADDITIONAL RESPONSIBILITIES
---------------------------

32.      Prepare  annually  a  report  for  inclusion  in  the  Company's  proxy
         statement relating to its annual shareholders  meeting. In that report,
         the Committee will state whether it has: (a) reviewed and discussed the
         audited  financial  statements with management;  (b) discussed with the
         Outside Auditor the matters  required to be discussed by SAS No. 61, as
         that statement may be modified or  supplemented  from time to time; (c)
         received  from the  Outside  Auditor the  written  disclosures  and the
         letter  required by  Independence  Standards  Board Standard 1, as that
         standard  may be modified or  supplemented  from time to time,  and has
         discussed with the Outside Auditor, the Outside Auditor's independence;
         and (d) based on the review and discussions referred to in clauses (a),
         (b) and (c) above,  recommended to the Board that the audited financial
         statements be included in the Company's  Annual Report on Form 10-K for
         the last fiscal year for filing with the Commission.

33.      Conduct  or  authorize  investigations  into  any  matters  within  the
         Committee's scope of responsibilities.

34.      Review the  Company's  codes of ethics and conduct (and any similar are
         related  policies) and recommend any changes,  modifications or waivers
         to such policies to the Board for approval.


                                      B-6


                                 [FORM OF PROXY]

                                      PROXY

                           COMMUNITY BANK SYSTEM, INC.
                             5790 WIDEWATERS PARKWAY
                           DEWITT, NEW YORK 13214-1883
           THIS PROXY IS SOLICITED ON BEHALF OF THE BOARD OF DIRECTORS

     The  undersigned  hereby  appoints  Charles M. Ertel and Donna J.  Drengel,
proxies, with power to act without the other and with power of substitution, and
hereby  authorizes  them to represent and vote, as designated on the other side,
all the shares of stock of Community Bank System,  Inc.  standing in the name of
the undersigned  with all powers which the undersigned  would possess if present
at the Annual Meeting of  Shareholders of the Company to be held May 19, 2004 or
any adjournment thereof.

       (CONTINUED, AND TO BE MARKED, SIGNED AND DATED ON THE REVERSE SIDE)



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                               THE BOARD OF DIRECTORS RECOMMENDS A VOTE "FOR" THE ELECTION OF DIRECTORS.
     PLEASE SIGN, DATE AND RETURN PROMPTLY IN THE ENCLOSED ENVELOPE. PLEASE MARK YOUR VOTE IN BLUE OR BLACK INK AS SHOWN HERE |X|
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1.   ELECTION OF DIRECTORS                                         In their discretion, such attorneys-in-fact and proxies are
                                    NOMINEES                       authorized to vote upon such other business as may properly come
[ ]  FOR ALL NOMINEES               [ ]  John M. Burgess           before the meeting.
                                    [ ]  Nicholas A. DiCerbo
[ ]  WITHHOLD AUTHORITY             [ ]  James A. Gabriel          This Proxy, when properly  executed,  will be voted in the manner
     FOR ALL NOMINEES               [ ]  Harold S. Kaplan          directed herein by the undersigned.

[ ]  FOR ALL EXCEPT                                                IF NO DIRECTION IS GIVEN, THIS PROXY WILL BE VOTE "FOR"
     (See instructions below)                                      PROPOSALS 1 AND 2.

INSTRUCTION:  To withhold authority to vote for any individual
              nominee(s), mark "FOR ALL EXCEPT" and fill in the
              circle next to each  nominee you wish to withhold,
              as shown here:  o

2.   The approval of the Community  Bank System,  Inc. 2004
     Long-Term Incentive Compensation Program

[ ]  FOR

[ ]  AGAINST

[ ]  ABSTAIN

-----------------------------------------------------------------
To change the address on your account, please check the
box at right and indicate your new address space above.   [ ]           Please  check  here if you plan to attend  the  meeting. [ ]
Please note that changes to the registered name(s) on
the account may not be submitted via this method.
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Signature of Shareholder __________________________ Date: ________ Signature of Shareholder __________________________ Date: _______


         NOTE:    Please  sign  exactly  as your  name or names  appear  on this
                  Proxy. When shares are held jointly,  each holder should sign.
                  When signing as executor, administrator,  attorney, trustee or
                  guardian,  please give fill title as such.  If the signer is a
                  corporation,   please  sign  full   corporate   name  by  duly
                  authorized officer,  giving full title as such. If signer is a
                  partnership,  please sign in  partnership  name by  authorized
                  person.




                        ANNUAL MEETING OF SHAREHOLDERS OF

                           COMMUNITY BANK SYSTEM, INC.

                                  May 19, 2004

                          -----------------------------
                            PROXY VOTING INSTRUCTIONS
                          -----------------------------



                                                                             
MAIL - Date,  sign and mail your proxy card in the
envelope  provided as soon as possible.

                       -OR-

TELEPHONE - Call toll-free  1-800-PROXIES                   --------------------   --------------------
(1-800-776-9437)  from any touch-tone telephone and            COMPANY NUMBER
follow the  instructions.  Have your proxy card
available when youcall.                                     --------------------   --------------------
                                                               ACCOUNT NUMBER
                       -OR-
                                                            --------------------   --------------------
INTERNET - ACCESS  "www.voteproxy.com"  and follow
the  on-screen  instructions. Have your proxy card
available when you access the web page.                     --------------------   --------------------