MINYANVILLE ORIGINAL Fast food restaurants frequently adjust menu offerings pricing hours of operation and promotions to compete for a piece of the $200 billion quick-service restaurant industry but when success or failure is judged by the experience time-pressed customers have drive-thru performance is a key driver that keeps revenue streams afloat. Since 1998 QSR Magazine and Insula Research have partnered to monitor drive-thru operations at fast-food restaurant chains. In 2011 the study was modified to benchmark critical aspects of the drive-thru experience like speed accuracy and customer service at six national fast food standouts: Burger King (NYSE:BKW) Chick-fil-A Krystal ...