Clarabridge Appoints Jim Tholen to Board of Directors

Clarabridge, Inc., the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, today announced that BroadSoft (NASDAQ: BSFT) CFO Jim Tholen has been appointed to its Board of Directors. Tholen brings financial, strategic, audit and M&A experience to Clarabridge, which should prove invaluable as the company continues to invest for aggressive growth and market leadership in the CEM sector.

As BroadSoft’s CFO, Tholen oversees its finance, accounting, human capital, M&A and legal functions. In 2010, he guided BroadSoft to a very successful IPO. Beyond that, Tholen also:

• Currently serves on the Board of Directors and as chairman of the Audit Committee for Millennial Media (NYSE: MM), and on the Board of Directors of Spectra Logic.
• Served as CFO and chief strategy officer for CareerBuilder.com, including helping the company go public in 1999 and serving as a founding member of CareerBuilder’s Board of Directors.
• Helped several other companies go public when he was an investment banker early in his career.
• Served as CFO and COO at NetSec, Inc., a managed security services company acquired by MCI (now Verizon Business).
• Was named CFO of the Year by the Tech Council of Maryland in 2012.
• Was selected as CFO of the Year by the Northern Virginia Tech Council in 2009.

"Jim’s experience providing solid corporate governance, guiding companies through high growth, and preparing businesses for the public market speaks for itself and makes him an undeniable asset for any company with big ambitions,” Clarabridge CEO Sid Banjeree said. “We’re thrilled to have him join our Board of Directors as we continue to work towards achieving our strategic objectives.”

“Clarabridge has done an impressive job taking a straightforward concept – helping companies better understand and act on customer feedback – and translating it into a high-growth, international business. In just a few years, Clarabridge has already become a key resource for the world’s leading banks, retailers, airlines, consumer goods and technology companies,” Tholen added. “I’m excited to help guide the company to continued growth and success.”

About Clarabridge

Clarabridge helps hundreds of the world’s leading brands understand and improve their customer experience. Using advanced text analytics and dynamic enterprise feedback, Clarabridge transforms survey, social, voice, and all other forms of customer and employee feedback into intelligence used to empower confident, decisive action across the business. The result: happier customers. For more information, visit www.clarabridge.com.