Turkcell Global Bilgi Recognized for World’s Best Customer Service at ContactCenterWorld.com’s Global Awards

Turkcell’s (NYSE:TKC) (BIST:TCELL) fully-owned subsidiary Turkcell Global Bilgi, Turkey’s leading customer experience center, won the top prize for “Best Customer Experience” at ContactCenterWorld.com’s “Top Ranking Performer Awards 2014”.

The award is one of the most prestigious accolades of the contact center industry. Turkcell Global Bilgi, which had received ContactCenterWorld.com’s EMEA regional award earlier in the year in the same category, was recognized globally by its peers from 3 regions for its commitment to customer satisfaction. This is the 5th time, in as many years, that Turkcell Global Bilgi receives top honors for global best practice in ContactCenterWorld.com’s Top Ranking Performers Awards.

Turkcell Global Bilgi’s General Manager Bahadir Pekkan emphasized that the international recognition confirms Turkcell Global Bilgi’s position as a world-class contact center operation. “We position ourselves as business partners for our customers. Going beyond the traditional understanding of contact center services, we help our customers devise customer satisfaction strategies, improve their infrastructure through offering solutions empowered by technology, and even explore opportunities for income generation. We develop innovative solutions that enable our customers to reach solutions to their problems through the most appropriate channels. This is why we have been recognized globally – 5 times in 5 years and remarkably, in 5 different categories – as a leader in our industry” said Pekkan.

Turkcell Global Bilgi was founded as Turkcell’s fully owned subsidiary in 1999. Today, it is Turkey’s leading customer experience center and ranks among the country's biggest 500 companies. With its services specialized based on customer needs and 25 locations in Turkey and abroad, Turkcell Global Bilgi serves 70 million people in Turkey and 10 million people in Ukraine, Russia and Germany.

ABOUT TURKCELL: Turkcell is the leading communications and technology company in Turkey, with 34.7 million subscribers as of September 30, 2014. Turkcell is a leading regional player with its approximately 71.1 million subscribers in nine countries as of September 30, 2014. It was one of the first among global operators to have implemented HSPA+. It has achieved up to 43.2 Mbps speed using Dual Carrier technology, and is continuously working to provide the latest technology to its customers. Turkcell Superonline, a wholly-owned subsidiary of Turkcell, is the first telecom operator to offer households fiber broadband connection at speeds of up to 1,000 Mbps in Turkey. As of September 2014, Turkcell’s population coverage is at 99.62% in 2G and 88.09% in 3G. Turkcell reported TRY3.2 billion (US$1.5 billion) in revenue with total assets of TRY22.7 billion (US$10.0 billion) as of September 30, 2014. It has been listed on the NYSE and the BIST since July 2000, and is the only NYSE-listed company in Turkey. Read more at www.turkcell.com.tr

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