Xoom Reports Fourth Quarter and Full Year 2014 Results

Xoom Corporation (NASDAQ: XOOM), a leading digital money transfer provider, today announced financial results for the fourth quarter and full year 2014.

For Q4 2014:

• Revenue for the fourth quarter was $43.9 million, an increase of 37% from the fourth quarter of 2013.
• Gross profit for the fourth quarter was $32.1 million, an increase of 46% from the fourth quarter of 2013.
• GAAP loss for the fourth quarter of 2014 included a $30.8 million business e-mail compromise (“BEC”) fraud loss as disclosed in the Form 8-K filed on January 5, 2015.
• GAAP net loss for the fourth quarter was $28.5 million, or a loss of $0.74 per diluted share, compared to net income of $1.2 million, or $0.03 per diluted share, for the fourth quarter of 2013.
• Adjusted EBITDA for the fourth quarter was $6.5 million, compared to $3.3 million for the fourth quarter of 2013.
• Non-GAAP net income per diluted share for the fourth quarter was $0.12, compared to net income of $0.06 per diluted share for the fourth quarter of 2013.

For Full Year 2014:

• Revenue for 2014 was $159.1 million, an increase of 30% from 2013.
• Gross profit for 2014 was $113.7 million, an increase of 35% from 2013.
• GAAP loss for 2014 included a $30.8 million business e-mail compromise (“BEC”) fraud loss as disclosed in the Form 8-K filed on January 5, 2015.
• GAAP net loss for 2014 was $26.3 million, or a loss of $0.69 per diluted share, compared to net income of $6.3 million, or $0.17 per diluted share, for 2013.
• Adjusted EBITDA for 2014 was $20.1 million, compared to $14.4 million for 2013.
• Non-GAAP net income per diluted share for 2014 was $0.35, compared to net income of $0.27 per diluted share for 2013.
• Cash, cash equivalents, disbursement prefunding and short-term investments were $250.2 million as of December 31, 2014, compared to $249.5 million as of December 31, 2013.
• Outstanding amount due under the line of credit was $28.0 million as of December 31, 2014. There was no outstanding balance under the line of credit as of December 31, 2013.

“We performed well across all key corridors leading to strong results in the quarter,” said John Kunze, president and chief executive officer, Xoom. “We are pleased to enter 2015 from a position of strength, having executed against several important initiatives including introducing Bill Pay and launching our money transfer service to China, and we will continue to improve our global product, enhance the efficiency of our marketing efforts and target country-specific initiatives to deliver the highest quality experience for our customers.”

Operating Metrics

• Gross sending volume for the quarter grew 29% to $1.8 billion from the fourth quarter of 2013.
• Transactions for the quarter grew 27% to 3,477,440 from the fourth quarter of 2013.
• Active customers for the quarter grew 21% to 1,278,646 from the fourth quarter of 2013.
• Gross additional customers for the quarter increased by 10% to 145,209 from the fourth quarter of 2013.
• New customers for the quarter increased by 5% to 118,072 from the fourth quarter of 2013.

Highlights and Strategic Announcements

During the quarter, Xoom launched Xoom Bill Pay, a cutting edge technology platform that transforms cross-border bill payments, allowing customers to pay their loved ones’ bills online. Xoom Bill Pay was launched to major utility providers in five countries.

In early 2015, Xoom launched its money transfer services to China.

Business Outlook

For Q1 2015, Xoom is targeting the following:

• Revenue to be between $42.0 million and $44.0 million.
• Adjusted EBITDA to be between $1.0 million and $3.0 million.
• GAAP net loss per diluted share to be in the range of $0.11 to $0.05.
• Non-GAAP net income (loss) per diluted share to be in the range of $(0.02) to $0.03.

For Full Year 2015, Xoom is targeting the following:

• Revenue to be between $190.0 million and $195.0 million.
• Adjusted EBITDA to be between $20.0 million and $25.0 million.
• GAAP net income (loss) per diluted share to be in the range of $(0.05) to $0.07.
• Non-GAAP net income per diluted share to be in the range of $0.29 to $0.40.

Updated Key Metrics Disclosure

Our business strategy and marketing efforts are designed to drive growth among all customers within our active customer base. As our business grows, previously inactive customers who transacted with us at least once and then return to transact with us for the first time in more than twelve months are steadily contributing to the growth of that base. We refer to these customers as “win-backs.” Because win-backs have transacted with us before, they do not fall within our definition of “new customers,” a key metric we have disclosed in prior periods. We refer to the sum of “new customers” and “win-backs” as “gross additional customers.” To properly reflect the importance of both new customers and win-backs across all our product lines to our business, beginning in Q1 2015, we will disclose only gross customer additions in any given period. Management views the number of gross additional customers as a key driver of business growth and revenue, and moving to the gross additional customer metric more accurately reflects how we run the business.

We have provided historical data for gross additional customers and the cost per acquisition of a gross additional customer in the “Key Metrics” tables below, in addition to the previously disclosed key metrics.

Conference Call

Xoom plans to host a conference call today to review its fourth quarter and full year 2014 results and to discuss its financial outlook for the first quarter and full year 2015. The conference call can be accessed by dialing the toll free number (877) 440-7574 or the international number (253) 237-1314. The call is scheduled to begin at 2:00 p.m. PT / 5:00 p.m. ET and can be accessed via the Web at ir.xoom.com. The webcast will be available live, and a replay will be available following completion of the live broadcast for approximately 60 days.

About Xoom

Xoom is a leading digital money transfer provider that enables consumers to send money to and pay bills for family and friends around the world in a secure, fast and cost-effective way, using their mobile phone, tablet or computer. During the 12 months ended December 31, 2014, Xoom’s more than 1.2 million active customers sent approximately $6.9 billion with Xoom. The company is headquartered in San Francisco and can be found online at www.xoom.com.

Forward-Looking Statements

This press release and Xoom’s scheduled conference call contain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934 relating to, among other things, expectations, plans, prospects and financial results for Xoom, including, but not limited to, its expectations regarding its expansion into new markets and services, market demand, future earnings, revenue and financial and operating metrics. These forward-looking statements are based upon the current expectations and beliefs of Xoom’s management as of the date of this press release and conference call, and are subject to certain risks and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements. All forward-looking statements made in this press release and during the conference call are based on information available to Xoom as of the date thereof, and Xoom disclaims any obligation to update these forward-looking statements.

In particular, the following factors, among others, could cause results to differ materially from those expressed or implied by such forward-looking statements: the evolving nature of the industry in which Xoom operates; its failure to attract new customers or retain existing customers; economic, political or regulatory factors beyond its control, in the United States or in countries to which its customers transfer money or pay bills; fluctuations in foreign exchange rates; competitive pricing and marketing strategies by competitors; the adoption of competing technologies that supplant its services; the use of its services for illegal or improper purposes; the failure of partners to disburse funds according to Xoom’s instructions; its ability to contract for third-party services on commercially reasonable terms; the maintenance of its payment network on terms consistent with those currently in place or newly adopted regulations in the United States or in countries to which its customers transfer money or pay bills; increases in transaction processing fees; declines in customer confidence in its business or in money transfer providers generally; its ability to protect its intellectual property; the adoption of mobile phones and devices to access information on the Internet and use of its services; potential breaches of its security systems; and other risks and uncertainties.

For a detailed discussion of these and other cautionary statements, please refer to the risk factors discussed in filings with the U.S. Securities and Exchange Commission (“SEC”), including but not limited to Xoom’s Annual Report on Form 10-K for the year ended December 31, 2013 and any subsequently filed reports on Forms 10-Q and 8-K. All documents are available through the SEC’s Electronic Data Gathering Analysis and Retrieval system (“EDGAR”) at www.sec.gov or Xoom’s website at www.xoom.com.

Non-GAAP Financial Measures

Xoom’s stated results include certain non-GAAP financial measures, including Adjusted EBITDA, non-GAAP net income and non-GAAP net income per diluted share. Adjusted EBITDA excludes (benefit) provision for income taxes, interest expense, interest income, amortization of acquired intangible asset, depreciation and other amortization expense, expenses related to stock-based compensation, and business e-mail compromise (“BEC”) fraud loss. Depreciation and other amortization expense includes impairment related to long-lived assets. Non-GAAP net income and non-GAAP net income per diluted share exclude expenses related to stock-based compensation, amortization of acquired intangible asset, and business e-mail compromise (“BEC”) fraud loss. Adjusted EBITDA and non-GAAP net income and non-GAAP net income per diluted share exclude these expenses as they are often excluded by other companies to help investors understand the operational performance of their business, and in the case of stock-based compensation, can be difficult to predict. A loss of $30.8 million due to business e-mail compromise (“BEC”) fraud has been excluded from adjusted EBITDA and non-GAAP net income to reflect normalized business performance since it is expected to be a nonrecurring expense. Xoom believes these adjustments provide useful comparative information to investors.

Xoom considers these non-GAAP financial measures to be important because they provide useful measures of its operating performance and are used by its management for that purpose. In addition, investors often use measures such as these to evaluate the operating performance of a company. Non-GAAP results are presented for supplemental informational purposes only for understanding Xoom’s operating results. The non-GAAP results should not be considered a substitute for financial information presented in accordance with generally accepted accounting principles, and may be different from non-GAAP measures used by other companies.

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