CMIT Managed Services Elevate 2016 Conference To Be Sponsored by GMS Live Expert(TM)

TORONTO, ON / ACCESSWIRE / May 5, 2016 / GMS Live Expert™ announced today that CEO Wayne Goldstein and Director, Business Development Danny Obaseki will be representing GMS as a proud sponsor of the CMIT Elevate 2016 conference (May 2-5) in Atlanta, GA.

The GMS Live Expert™ team will be providing strategic advice as to how CMIT's IT Solution Provider Network can cost-effectively grow their IT businesses. The new GMS Step Up Program is designed to enable IT Service Providers to cost-effectively outsource their front line support to GMS Live Expert™, a gold standard, 24/7 Managed Services Help Desk.

The Outsourced Help Desk Step Up Program fosters business growth by utilizing GMS' economies of scale and its' process driven approach to efficiently manage front line support solutions.

Managed Service Providers can leverage GMS' 17+ years of success and economies of scale to their benefit. GMS has been working with the CMIT group of business owners since 2012. GMS has become trusted partners for a large segment of the community, and has formed a deep understanding of the CMIT mission, operational requirements and the phases of growth a CMIT business owner experiences along their journey.

With this kind of experience it's no wonder in 2015 GMS:

  • Handled 112,010 Inbound Phone Calls.
  • Completed 51,983 Outbound Phone Calls.
  • Managed 120,418 + tickets and live chats.
  • Supported over 100,000 MSP End Users.
  • Reported a 99.2% Quality of Service (QOS).

About Global Mentoring Solutions (GMS)

GMS boasts 17+ years of operational experience and a strong global partner base. Through its MSP brand GMS Live Expert™, GMS provides outsourced Help Desk services on behalf of it's partners via 24/7 end user phone, chat and integrated ticket system/CRM driven support capabilities. GMS's 100% North American based resources truly augment their partners' support offerings as each Partner engagement includes a unique direct phone number, MSP branded chat support and bi-directional ticket system synchronization.

Visit www.gmsliveexpert.com to learn more.

Contact Global Mentoring Solutions:

Daniel Goldstein
905-286-3829
dgoldstein@globalmentoring.com
178 Main Street Unionville, ON L3R2G9

SOURCE: Global Mentoring Solutions 

ReleaseID: 439699

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