This report covers market characteristics, size and growth, segmentation, regional breakdowns, competitive landscape, market shares, trends and strategies
Pune, India - January 15, 2018 /MarketersMedia/ —
This report studies the global Interactive Voice Response (IVR) market, analyzes and researches the Interactive Voice Response (IVR) development status and forecast in United States, EU, Japan, China, India and Southeast Asia. This report focuses on the top players in global market, like
inContact Inc.
Nuance Communications, Inc.
Genesys Telecommunication Laboratories, Inc.
8x8, Inc.
AT&T Inc.
Avaya Inc.
Aspect Software Parent, Inc.
24/7 Customer, Inc.
Verizon Communications Inc.
Five9, Inc.
Cisco Systems, Inc.
Convergys Corporation
West Corporation
IVR Lab
NewVoiceMedia
Liveops, Inc.
Ozonetel Communications Pvt. Ltd.
Evolve Ip, LLC
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Market segment by Regions/Countries, this report covers
United States
EU
Japan
China
India
Southeast Asia
Market segment by Type, the product can be split into
Speech Based
Touch-tone Based
Market segment by Application, Interactive Voice Response (IVR) can be split into
BFSI
Travel and Hospitality
Pharma and Healthcare
Telecommunications
Others
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Table of Contents
Global Interactive Voice Response (IVR) Market Size, Status and Forecast 2025
1 Industry Overview of Interactive Voice Response (IVR)
1.1 Interactive Voice Response (IVR) Market Overview
1.1.1 Interactive Voice Response (IVR) Product Scope
1.1.2 Market Status and Outlook
1.2 Global Interactive Voice Response (IVR) Market Size and Analysis by Regions (2013-2018)
1.2.1 United States
1.2.2 EU
1.2.3 Japan
1.2.4 China
1.2.5 India
1.2.6 Southeast Asia
1.3 Interactive Voice Response (IVR) Market by Type
1.3.1 Speech Based
1.3.2 Touch-tone Based
1.4 Interactive Voice Response (IVR) Market by End Users/Application
1.4.1 BFSI
1.4.2 Travel and Hospitality
1.4.3 Pharma and Healthcare
1.4.4 Telecommunications
1.4.5 Others
2 Global Interactive Voice Response (IVR) Competition Analysis by Players
2.1 Interactive Voice Response (IVR) Market Size (Value) by Players (2013-2018)
2.2 Competitive Status and Trend
2.2.1 Market Concentration Rate
2.2.2 Product/Service Differences
2.2.3 New Entrants
2.2.4 The Technology Trends in Future
3 Company (Top Players) Profiles
3.1 inContact Inc.
3.1.1 Company Profile
3.1.2 Main Business/Business Overview
3.1.3 Products, Services and Solutions
3.1.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
3.1.5 Recent Developments
3.2 Nuance Communications, Inc.
3.2.1 Company Profile
3.2.2 Main Business/Business Overview
3.2.3 Products, Services and Solutions
3.2.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
3.2.5 Recent Developments
3.3 Genesys Telecommunication Laboratories, Inc.
3.3.1 Company Profile
3.3.2 Main Business/Business Overview
3.3.3 Products, Services and Solutions
3.3.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
3.3.5 Recent Developments
3.4 8x8, Inc.
3.4.1 Company Profile
3.4.2 Main Business/Business Overview
3.4.3 Products, Services and Solutions
3.4.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
3.4.5 Recent Developments
3.5 AT&T Inc.
3.5.1 Company Profile
3.5.2 Main Business/Business Overview
3.5.3 Products, Services and Solutions
3.5.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
3.5.5 Recent Developments
3.6 Avaya Inc.
3.6.1 Company Profile
3.6.2 Main Business/Business Overview
3.6.3 Products, Services and Solutions
3.6.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
3.6.5 Recent Developments
3.7 Aspect Software Parent, Inc.
3.7.1 Company Profile
3.7.2 Main Business/Business Overview
3.7.3 Products, Services and Solutions
3.7.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
3.7.5 Recent Developments
3.8 24/7 Customer, Inc.
3.8.1 Company Profile
3.8.2 Main Business/Business Overview
3.8.3 Products, Services and Solutions
3.8.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
3.8.5 Recent Developments
3.9 Verizon Communications Inc.
3.9.1 Company Profile
3.9.2 Main Business/Business Overview
3.9.3 Products, Services and Solutions
3.9.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
3.9.5 Recent Developments
3.10 Five9, Inc.
3.10.1 Company Profile
3.10.2 Main Business/Business Overview
3.10.3 Products, Services and Solutions
3.10.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
3.10.5 Recent Developments
3.11 Cisco Systems, Inc.
3.12 Convergys Corporation
3.13 West Corporation
3.14 IVR Lab
3.15 NewVoiceMedia
3.16 Liveops, Inc.
3.17 Ozonetel Communications Pvt. Ltd.
3.18 Evolve Ip, LLC
4 Global Interactive Voice Response (IVR) Market Size by Type and Application (2013-2018)
4.1 Global Interactive Voice Response (IVR) Market Size by Type (2013-2018)
4.2 Global Interactive Voice Response (IVR) Market Size by Application (2013-2018)
4.3 Potential Application of Interactive Voice Response (IVR) in Future
4.4 Top Consumer/End Users of Interactive Voice Response (IVR)
5 United States Interactive Voice Response (IVR) Development Status and Outlook
5.1 United States Interactive Voice Response (IVR) Market Size (2013-2018)
5.2 United States Interactive Voice Response (IVR) Market Size and Market Share by Players (2013-2018)
5.3 United States Interactive Voice Response (IVR) Market Size by Application (2013-2018)
6 EU Interactive Voice Response (IVR) Development Status and Outlook
6.1 EU Interactive Voice Response (IVR) Market Size (2013-2018)
6.2 EU Interactive Voice Response (IVR) Market Size and Market Share by Players (2013-2018)
6.3 EU Interactive Voice Response (IVR) Market Size by Application (2013-2018)
……Continued
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