State of Wisconsin Department of Health & Family Services Selects Kofax Intelligent Capture & Exchange to Streamline Eligibility Management Processes

Kofax (LSE:DCM) today announced that the State of Wisconsin’s Department of Health & Family Services (DHFS) has selected Kofax Intelligent Capture & Exchange as the foundation for a solution that has been implemented in all of its 135 agency locations across the state.

The solution, supported by Security MicroImaging Corporation, a Kofax Certified Solutions Provider (CSP), enables DHFS to capture approximately 350,000 to 450,000 critical documents per month. As a result, DHFS has experienced increased efficiencies, cost savings and improved customer service, and has also been able to establish a disaster recovery system.

“We identified a crucial need to streamline our eligibility determination processes,” said Bob Martin, Eligibility Technology Manager, State of Wisconsin Department of Health & Family Services. “DHFS is faced with roughly 20,000 incoming documents statewide per day, all of which need to be processed expeditiously, with applicants’ information accurately captured and delivered into our data repositories. This was a challenge given our numerous locations and potential for human error associated with manual processing.”

Based in Madison, WI with 135 county and local agency locations statewide, DHFS supervises many key programs that are administered throughout the state. These programs provide residents with various forms of assistance, including disability programs, the FoodShare program (nationally known as the food stamp program), and health care for low income families, the elderly and disabled persons. DHFS determines eligibility for more than one million recipients of state and federally funded programs and benefits.

Due to the large quantity of customers DHFS serves, the agencies needed a secure, scalable solution with the capacity to accurately capture data from a large volume of documents. For example, each recipient’s case file may contain dozens of documents, all containing confidential information. Therefore, it is imperative that DHFS be able to securely capture and extract critical information from the personally identifiable documents and index it in an organized fashion that remains relevant for the entire time that a person remains eligible and beyond.

Local Agencies Experience Advantages with Kofax Intelligent Capture & Exchange

DHFS was seeking a solution to more effortlessly connect its myriad locations. Kofax Intelligent Capture & Exchange proved ideal, as it enables DHFS and its partner agencies to capture and route documents and data to multiple agency locations via the Internet, thereby reducing the cost and delays that hard copy folders incurred, all while minimizing the technical impact on local agency office computer systems.

One of the largest public sector technology implementations in the U.S., DHFS rolled out Kofax Intelligent Capture & Exchange in multiple phases. A pilot process began in September 2004, at which point it was installed in three small- to mid-sized agencies, followed by a much larger Milwaukee pilot in August 2005. After these pilot programs proved successful, DHFS implemented Kofax Intelligent Capture & Exchange statewide.

As a result, DHFS and its partner agencies have realized cost savings associated with paper copying and mailings, improved customer service and increased efficiencies. Now, DHFS is able to process an average of 374,099 documents per month. As of August 2007, DHFS agencies statewide have captured 5,196,289 documents since the project’s inception, which represents a 320 percent increase since August 2006 year-over-year.

In addition, Kofax Intelligent Capture & Exchange serves as the origin of DHFS’ disaster recovery system. Now that all case-related documents are captured and stored in a central repository at the State's data center, they are fully backed-up on an ongoing basis via a redundant storage area network, with near real-time back-up. If any DHFS office location were to be damaged or lost due to a disaster, such as a fire or tornado, all case-related files would be saved and the work could be easily shifted to any one of a number of back-up locations. Since everything is available via the Web, a local school system, junior college or technical college with a computer lab, could almost immediately be set-up to process cases in the area of the disaster - or anywhere else in the state or beyond.

“The high rate of success experienced by the State of Wisconsin’s Department of Health & Family Services is a prime example of the benefits organizations stand to realize by embracing intelligent capture,” said Rob Klatell, chief executive officer of Kofax’s parent company, DICOM Group. “Kofax Intelligent Capture & Exchange continues to help transaction-intensive entities manage and distribute mission-critical information.”

About Kofax

Kofax, a division of DICOM Group plc (LSE:DCM.L), is a global leader of Intelligent Capture & Exchange solutions. Its leading edge capture and exchange technologies and solutions enable Business Process Automation by managing the transformation and exchange of business-critical information (residing in various formats such as paper, fax, electronic documents, e-mail, SMS) among people, applications and devices. Kofax products are widely used in finance, government, insurance, healthcare, and a broad range of companies and agencies that must capture critical business information from paper and electronic documents and forms.

Kofax is a trademark or registered trademark of Kofax Image Products, Inc. All other trademarks and registered trademarks belong to their respective owners.