Customer Experience Management (CEM) Market 2015 Review, Research, Trends, Industry Size, Share and Forecast 2019

Deerfield Beach, FL -- (SBWIRE) -- 08/25/2015 -- Global Customer Experience Management (CEM) market to grow at a CAGR of 20.79 percent over the period 2012-2016. One of the key factors contributing to this market growth is the increased number of customer touch points. The Global CEM market has also been witnessing a growing demand for mobile analytics. However, integration of multiple communication channels could pose a challenge to the growth of this market.