Interactive Voice Response (IVR) System Market 2015 Review, Research, Industry Analysis, Trends and Forecast 2019

Deerfield Beach, FL -- (SBWIRE) -- 09/28/2015 -- IVR system is the technology used to interact with callers to collect information and route calls to the respective recipient. Global IVR System market to grow at a CAGR of 11.86% over the period 2013-2018. In addition, it is a technology used for improving the return on investment (ROI) on contact center investments. The IVR system applications offer customer self-service that helps in reducing the dependence on live agents for resolving customer service issues.