NICE (NASDAQ:NICE) today announced that it is integrating the NICE Inform solution with APCO 9-1-1 Adviser to streamline the process of reviewing and evaluating 9-1-1 telecommunicator interactions with the public. NICE and Smart Horizons, the developers of APCO 9-1-1 Adviser, will highlight the integrated solution during APCO 2016 in a joint educational session. APCO 2016 takes place August 14-17 at the Orange County Convention Center in Orlando, Florida.
Using the integrated solution, quality assurance evaluators will be able to conveniently search for, retrieve and playback call audio recordings captured in NICE Inform directly within the 9-1-1 Adviser case review interface. This will cut case review time in half because the entire process of listening to and evaluating calls can be done through one user interface, without having to go back and forth between two systems. 9-1-1 Adviser also works with the VPI Empower 911 solution in a similar manner.
9-1-1 Adviser is a criteria-based software application that uses APCO’s nationally recognized protocol to guide call handling, prioritize the response level of a call and provide pre-arrival instructions to the caller. The solution also includes tools to evaluate Telecommunicators’ adherence to this same criteria. The industry-leading digital evidence management solution, NICE Inform records, manages and synchronizes multi-channel interactions between citizens, telecommunicators and first responders, to provide a complete, true record of incidents.
Additional NICE activities at APCO 2016 include:
Professional Development sessions led by NICE:
APCO 9-1-1 Adviser Quality Assurance Innovations and Best Practices, August
16, 1:30-2:30pm
Patrick Botz (Director of Engagement, NICE Public
Safety, and author of 'The High Performing PSAP: Best Practices for
NG9-1-1 Recording and Quality Assurance') joins Smart Horizons’
Nikia Anderson and Clifton Smith to discuss QA/QI best practices and the
latest APCO 9-1-1 Adviser software integration and enhancements.
Unlocking Hidden Insights in Your Incident Data, August 14,
1:30-2:30pm
NICE Public Safety General Manager John Rennie teams up
with Betty Wafer (9-1-1 Call Center Manager, Dallas Police Department)
and Scott MacDonald (Vice President of Product Management, TriTech
Software Systems) to explain how audio analytics, voice recordings and
CAD can unlock hidden insights to improve quality, compliance, and
investigations.
Top 10 NG9-1-1 Recording and Quality Assurance Best Practices, August
14, 9:30-10:30am and 2:40-3:40pm
Patrick Botz, Director of Customer
Engagement, NICE Public Safety, will review highlights of the APCO NENA
Quality Assurance and Improvement (QA/QI) standard and reveal 10 best
practices that will put your PSAPs’ Quality Assurance programs in the
fast lane, while improving your evaluators’ efficiency and effectiveness.
NICE and Airbus DS Communications live demos: NICE is teaming up with Airbus DS Communications to offer live demos of our integrated solutions for NG9-1-1 call handling and incident reconstruction in booth #1353. APCO 2016 attendees are also invited to a special Innovation Theatre presentation, ‘Streamlining Next Generation Now,’ on August 16, 10:30am in booth #1353.
Briefings on the latest NICE Inform enhancements: Learn about NICE’s advanced audio analytics and support for leading NG9-1-1 call handling and text-to-911 applications in NICE booth #1553.
About NICE
NICE (NASDAQ: NICE) is the worldwide leading
provider of enterprise software solutions that empower organizations to
make smarter decisions based on advanced analytics of structured and
unstructured data. NICE solutions help the world’s largest organizations
deliver better customer service, ensure compliance, combat fraud and
safeguard citizens. Over 25,000 organizations in more than 150
countries, including over 80 of the Fortune 100 companies, are using
NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE. All other marks are trademarks of their respective owners. For a full list of NICE marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
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contains forward-looking statements as that term is defined in the
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statements are based on the current beliefs, expectations and
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Company to differ materially from those described herein, including but
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Company’s customer base (particularly financial services firms)
potentially impacting our business and financial condition; competition;
changes in technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products, technologies
and personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly enacted
or modified laws, regulation or standards on the Company and our
products. For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company's reports
filed from time to time with the Securities and Exchange Commission,
including the Company’s Annual Report on Form 20-F. The forward-looking
statements contained in this press release are made as of the date of
this press release, and the Company undertakes no obligation to update
or revise them, except as required by law.
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Contacts:
Corporate Media Contact
Erik Snider, +1 877
245 7448
erik.snider@nice.com
or
Investors
Marty
Cohen, +1 212 574 3635
ET
ir@nice.com
or
Yisca
Erez, +972 9 775 3798
CET
ir@nice.com