NICE (Nasdaq:NICE) today announced that the Engage platform for omni-channel recording has been certified to support Skype for Business Server, Microsoft’s next generation unified communications software. The certification allows businesses to benefit from the market’s leading recording solution as they extend their service operations across multiple voice and chat channels.
NICE Engage is the leading recording platform available in the market. It helps organizations gain business insight and ensure quality and compliance. It is easily adaptable to meet each contact center’s unique operational and business requirements, supporting thousands of concurrent IP streams in a single platform, while also serving as the foundation for NICE’s broad portfolio of real-time and offline applications.
As more and more organizations are using Microsoft’s Skype for Business, NICE has adapted its recording solution to support the growing and diverse forms of communications that customers need to capture by simplifying integration.
“We are pleased to see NICE certify its Engage Platform version 6.5 for Skype for Business Server 2015 and extend the communication experience for organizations to achieve more,” said Andrew Bybee, Principal Group Product Manager for Skype for Business, Microsoft.
Miki Migdal, President of the NICE Enterprise Product Group, said: “With this new certification, NICE continues to strengthen its long-standing relationship with Microsoft. Businesses using both NICE Engage and Microsoft Skype for Business will benefit from having the most advanced recording platform in the market to capture all interactions for security, compliance, and quality management purposes.”
About NICE
NICE (Nasdaq:NICE) is the worldwide leading
provider of both cloud and on-premises enterprise software solutions
that empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps organizations
of all sizes deliver better customer service, ensure compliance, combat
fraud and safeguard citizens. Over 22,000 organizations in more than 150
countries, including over 80 of the Fortune 100 companies, are using
NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release
contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Migdal, are based on the
current beliefs, expectations and assumptions of the management of NICE
Ltd. (the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend,
project, plan, estimate or similar words. Forward-looking statements are
subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the
global economic environment on the Company’s customer base (particularly
financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market
requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of
market share; an inability to maintain certain marketing and
distribution arrangements; and the effect of newly enacted or modified
laws, regulation or standards on the Company and our products. For a
more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from time to
time with the Securities and Exchange Commission, including the
Company’s Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise
them, except as required by law.
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Contacts:
Corporate Media Contact
Erik Snider, +1 551
256 5274
erik.snider@nice.com
or
Investors
Marty
Cohen, +1 551 256-5354, ET
ir@nice.com
or
Yisca
Erez +972 9 775 3798, CET
ir@nice.com