Annual MEDITECH LIVE event to highlight latest AI solutions and customer successes

MEDITECH today announced its latest strategic initiatives in artificial intelligence, which will be shared at the company’s annual customer event, MEDITECH LIVE 2025, on September 17-19 in Foxborough, MA. These advancements are accelerating the realization of an agentic user experience, where intelligent systems proactively support and automate tasks for clinicians, patients, and administrators within their native Expanse EHR workflows.

“This is a period of true transformation in healthcare,” said MEDITECH Executive Vice President and COO Helen Waters. “Artificial intelligence is impacting the entire ecosystem by enabling a new level of care, improving the patient experience, and increasing efficiencies. We designed Expanse as a cloud-native EHR to establish a foundation for innovation that is scalable and can incorporate future technologies, ensuring our customers’ long-term success and sustainability.”

Artificial intelligence capabilities are integrated throughout Expanse and are prevalent in many new initiatives. MEDITECH’s AI capabilities are developed to support–not replace–users and ensure that care providers maintain control over decision making. One of the most exciting new AI features to be previewed at MEDITECH LIVE is MyHealth assistant, a chatbot in the MyHealth patient portal that will assist patients with several tasks, including summarizing health information and scheduling appointments.

MEDITECH will also introduce a chatbot for clinicians, embedded in their native workflow, that supports conversational interaction with the chart. Another AI project will enable clinicians to use voice interaction within the Expanse Now physician mobile app to summarize their upcoming schedule and key patient details to aid in visit preparation.

“We are building an agentic user experience that will help address many of the industry’s most significant challenges, such as staffing and financial pressures, while enabling organizations to provide more personalized care and better outcomes,” said MEDITECH President and CEO Michelle O’Connor. “Integrating AI technologies to work together like a team to perform tasks behind the scenes in Expanse improves healthcare delivery holistically.”

Agentic AI is also being designed to support billing and operational processes. This includes claim denial agents and advanced analytics capabilities like the autogeneration of dashboards.

Throughout MEDITECH LIVE, MEDITECH and its customers will also provide status updates on the deployment of several of Expanse’s AI-powered solutions that are already making a positive impact. This includes one organization that reports saving an average of 7 minutes per discharge using generative AI to auto-generate discharge summaries. Other AI-powered solutions include: ambient scribing, no-show appointment prediction, automated patient messaging, and dynamic data search and summarization capabilities for clinicians.

MEDITECH also leverages AI to enhance interoperability by ensuring key information gathered across multiple disparate sources is presented in the workflow when and where it is needed. For example, Traverse Exchange, MEDITECH’s FHIR-based data exchange network, leverages AI to process and compile information from various sources into a single, coherent clinical view, adding utility around the data.

At MEDITECH LIVE, attendees will hear from several healthcare leaders who have adopted AI-powered technology to improve care and operations. These sessions include a panel discussion with healthcare executives discussing how they are using health IT to strengthen the clinician experience; a presentation by Holyoke Medical Center on how they have implemented ambient AI technology to improve provider job satisfaction, reduce physician burnout, and enhance patient care; and a session with Google Cloud Director of Healthcare and Life Sciences Solutions Amy Waldron on healthcare’s evolving AI landscape.

Download MEDITECH’s AI e-book to discover how MEDITECH is helping address real-world challenges using AI.

About MEDITECH

MEDITECH empowers healthcare organizations to expand their vision of what’s possible with Expanse, the intelligent EHR platform you can trust. Expanse transforms care and ushers health systems of all sizes into the future with AI-infused solutions, personalized workflows, next-level interoperability, and predictive analytics — all working together to drive better outcomes. See why thousands of healthcare organizations in 29 countries and territories have chosen Expanse. Visit ehr.meditech.com and follow us on YouTube, LinkedIn, X/Twitter, Facebook, Instagram, and Threads.

View source version on businesswire.com: https://www.businesswire.com/news/home/20250916064558/en/

We are excited to share a preview of our latest AI initiatives that are empowering users, improving workflows, and enhancing outcomes as we advance toward an agentic user experience. @MEDITECH #Expanse