As law firm technology spending accelerates, Neostella is addressing a critical part of the technology experience: making it easier to move and being there after go-live

Law firm technology spending rose 11.6% year over year in Q2 2026 according to Reuters⁠, continuing a multi-year investment trend. Choosing better technology is only one part of the decision. Firms still have to move years of case data and workflows without slowing down the business, and once they’re live, need support that matches the pace at which legal teams work.

Neostella is addressing both sides of that experience with a faster, more transparent approach to migration and expanded 24/5 customer support. “Law firms don't operate on a 9-to-5 schedule. There's late-night intake, weekend trial prep and clients who need to connect on their own time. The legal tech powering them shouldn't work on a 9-to-5 schedule either,” said Brian Mayer, VP of Product at Neostella.

Traditional migrations can involve extensive manual mapping, repeated back-and-forth and custom backend scripts, often leaving firms with limited visibility into how their data is being handled. Firms should know what’s happening with their data, get through the transition without unnecessary disruption and know that once they’re live, they will receive the support they need, when they need it.

Neostella’s purpose-built migration and mapping tool makes the process more visible and less manual, allowing teams to see how data is being mapped before and during the transition. In one recent migration, Neostella completed the data move in just a few hours, a process the company estimates could have taken an entire weekend or longer using a traditional approach.

Every migration is also supported by an experienced team from kickoff through go-live, helping firms get to the value of their new technology faster without making the move itself another major operational burden.

Support That Continues After Go-Live

That same customer-first approach continues once a firm is live. Neostella has expanded its customer support model to provide 24-hour-a-day, five-day-a-week support across email, chat and phone. With teams in four countries, Neostella can support customers across time zones rather than limiting access to traditional business hours. For firms managing deadlines, client needs and case activity throughout the day, access to support is part of the technology experience - not just an add-on.

Together, faster, more transparent migration and expanded 24/5 support reflect Neostella’s broader approach to customer experience: make it easier for firms to adopt better technology, and be supported once they do.

About Neostella

Neostella is advancing legal case management with a fully connected enterprise platform built for how today’s law firms actually work—supporting high-volume data, complex cases and nonstop client demands.

From intake to insights, Neostella connects case operations, real-time information and firm-wide communications across high-volume, deadline-driven practices including personal injury, VA, immigration, mass torts and more.

Rather than forcing firms into rigid workflows, Neostella provides an open foundation that adapts to the way they already work, at scale. Its open API supports connections across a firm’s technology ecosystem while keeping critical data and workflows connected.

Recognized by Forbes as one of America’s Best Startup Employers four years running and by G2 as a Top Legal Product, Neostella is built for firms that expect their technology to keep pace with their business.

www.neostella.com

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"Law firms don't operate on a 9-to-5 schedule. The legal tech powering them shouldn't work on a 9-to-5 schedule either," said Brian Mayer, VP of Product at Neostella.