Company Founder Daniel Fox Urges Industry to Prioritize Service, Support, and Skills Training

SANFORD, FL / ACCESS Newswire / August 7, 2025 / Boss Laser, a leading U.S.-based manufacturer of CO2 and fiber laser cutting and engraving machines, is calling on the broader manufacturing and technology industry to focus more on supporting small businesses, makerspaces, and educational institutions through accessible innovation, service-first models, and hands-on skills training.

The call to action comes in the wake of a new feature article highlighting Boss Laser's founder Daniel Fox and the company's growth story-one rooted in closing a gap between overpriced industrial laser equipment and unreliable low-end machines. Now, with over 10,000 machines sold and 5,000+ positive reviews from customers across industries, Boss Laser is using its platform to raise awareness about the importance of value-driven tools and training access in America's innovation economy.

"We didn't just want to sell machines. We wanted to serve people-business owners, schools, veterans, hobbyists-who needed the tools to create," said Daniel Fox, Founder of Boss Laser. "When you equip someone with the right machine and the right support, it can change the course of their business or their career."

Why Access to Technology and Training Matters
With the rise of maker culture, advanced manufacturing, and vocational retraining, Fox believes the industry needs to do more than ship hardware-it needs to build partnerships and offer support that outlasts the sale.

• Over 30 million small businesses in the U.S. (SBA) drive nearly half of economic activity.

• More than 70% of new laser machine buyers are first-time users, according to Boss Laser's internal data.

• Vocational tech programs in public schools and community colleges often lack funding for modern manufacturing tools and training.

"We've had clients ranging from local sign shops to Ivy League labs, and what they all want is the same: reliability, help when something breaks, and training to get the most out of their investment," said Fox.

Boss Laser's push isn't just for its own users. The company wants more businesses in the tech and equipment space to follow suit, building products with education and ongoing support in mind.

A Shift Toward Service, Not Just Sales
Boss Laser's core philosophy-"serving, not just servicing"-is what Fox sees as the company's competitive edge, but also what's lacking across the industry.

"We've seen too many people buy equipment and never hear back from the seller. That's not a model that serves people or builds long-term success," Fox said. "Customer service shouldn't be a luxury."

Boss Laser integrates installation, training, and ongoing tech support into every purchase. More importantly, they actively seek customer feedback, suggestions, and even complaints to improve their products.

"Some of our best ideas came from listening to where people were getting stuck," said Fox. "Innovation doesn't just happen in an R&D lab. It happens in garages, schools, and workshops."

What People Can Do
In light of these lessons, Boss Laser encourages business owners, educators, and individuals to:

• Ask more from their suppliers-demand clear training, post-sale support, and transparent service plans.

• Support local makerspaces and STEM programs by donating equipment, sharing skills, or volunteering time.

• Invest in learning-whether it's taking an online laser design course, attending a local trade show, or mentoring others.

"If you're running a business or just starting out, don't wait for perfect conditions," said Fox. "Find a tool that works, ask questions, and keep learning. The tools are more available than ever-what matters is what you do with them."

To read the full interview, visit the website here.

About Boss Laser
Founded in 2012 in Sanford, FL, Boss Laser designs and engineers CO2 and fiber laser machines used in manufacturing, education, and creative industries. With a customer base spanning small businesses, government agencies, research institutions, and hobbyists, Boss Laser is known for its commitment to lifetime client support and value-based innovation.

Contact:
info@bosslaser.com

SOURCE: Boss Laser