Two conversational AI agents—Aria for homeowners and Ari for service technicians—bring attentive, accurate, always-available support to every call, day or night.

Liberty Home Guard, one of the nation's highest-rated home warranty providers, today announced the launch of Ari and Aria, two advanced AI voice agents now serving the company's customers and network of service technicians. Built to sound, listen, and think like the company's most experienced representatives, Ari and Aria answer instantly, at any hour, and carry every call through to a real resolution—a meaningful step forward in how quickly and consistently homeowners and technicians get the help they need.

Anyone who has been stuck in an endless phone menu knows the frustration. Ari and Aria were built to be the opposite. Rather than forcing callers through rigid prompts, they hold natural conversations, understand people in their own words, confirm every detail, and stay on the line from the first hello to complete resolution. Both agents adapt to each caller's tone and communicate fluently across more than 70 languages, so homeowners and technicians are understood no matter how they speak.

"Ari and Aria were built around a simple belief: everyone who calls deserves the full attention of our very best representative, every single time," said Avraham Moshaiev, VP of Operations & AI Enablement at Liberty Home Guard. "They never rush a caller, never miss a detail, and never leave anyone navigating the process alone—whether that's a homeowner filing a claim at midnight or a technician who needs a fast, fair authorization to finish the job. This is what professional service looks like when it's available to everyone, at any hour."

Aria: A Claims Experience Built Around the Homeowner

Aria is Liberty Home Guard's AI claims agent, available to homeowners around the clock—no hold music, no callback windows, no waiting for business hours. She verifies each caller with a phone number and property address, listens as they describe the issue in their own words, and asks the right diagnostic questions to capture the claim accurately on the first call. Aria checks for duplicate claims, creates the service ticket, and provides a claim number before the caller hangs up, followed by a text confirmation. Homeowners can even pay their Per Claim Fee securely in the same conversation—so a claim is filed, confirmed, and paid in a single call.

Ari: A Faster, Fairer Authorization Partner for Technicians

Ari is Liberty Home Guard's AI diagnostic agent, built to work alongside field technicians like a seasoned colleague. Recognizing each technician by their registered number, Ari already knows who they are and which job they're on—no repeating account details. Ari walks through the diagnosis step by step, reviews labor and parts costs against Liberty Home Guard's pricing guidelines, and delivers clear, consistent authorization decisions without the usual back-and-forth. When a call needs human judgment, Ari brings an authorization representative directly onto the line—a live handoff, not a callback—so technicians spend less time waiting and more time completing jobs.

Together, Ari and Aria reflect Liberty Home Guard's broader commitment to service that is consistent, professional, and genuinely helpful. By pairing advanced AI with the company's live specialist teams, human expertise is always within reach the moment a situation calls for it.

Availability

Ari and Aria are live now. Homeowners can reach Aria through Liberty Home Guard's standard claims line, and service technicians can reach Ari through the existing diagnostic authorization line—no new numbers, apps, or steps required. To learn more, visit libertyhomeguard.com.

About Liberty Home Guard

Liberty Home Guard is a nationwide home warranty provider dedicated to protecting homeowners from the unexpected costs of home system and appliance breakdowns. Named the #1 Best Overall Home Warranty Provider by U.S. News & World Report for a record fifth time in 2026 and recognized by Forbes as the Best Home Warranty for Customer Service, Liberty Home Guard serves homeowners across all 50 states with a commitment to transparency, reliability, and care on every claim. With comprehensive, customizable coverage and industry-leading service, Liberty Home Guard is trusted by homeowners nationwide to keep their homes running. Learn more at libertyhomeguard.com.

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"Ari and Aria were built around a simple belief: everyone who calls deserves the full attention of our very best representative, every single time,"