Best Upon Request (BEST), a national provider of concierge services, announced today that ownership of the company has transitioned to Cory McCruden, who will also serve as chief executive officer. Tillie Hidalgo Lima, former owner, is retiring after more than three decades of leadership.

Founded in 1989 and family-owned for more than 30 years, BEST has built a reputation for delivering exceptional concierge programs that enrich lives and support organizations, their employees, and, in healthcare, their patients. This thoughtfully planned transition represents a new chapter for the company, designed to preserve its mission, culture and service excellence while positioning it for continued growth.

“This transition is a meaningful milestone for the company,” said Hidalgo Lima. “My priority was finding the right leader to carry forward the mission and values that have defined Best Upon Request for more than three decades. Cory shares those values and brings the experience and vision to guide BEST into its next chapter. I retire with confidence, gratitude and excitement for the future of the company.”

McCruden brings extensive experience in strategic leadership of business-to-business (B2B) services, growth and client experience, most recently serving as a managing director at Ernst & Young LLP. She was drawn to BEST for its people-centered culture, trusted client relationships and strong foundation.

“Best Upon Request is a special company,” said McCruden. “The culture, the people and the trust clients place in this organization are what inspired me to step into this role. I’m honored to build on what Tillie and the team have created and to work alongside the experienced leadership team already in place.”

The company’s leadership team, including Jessi Lima Bollin, Natalie Lima Hall and Katie Schanne, will continue in their roles, ensuring continuity and stability for clients, partners and team members.

Clients can expect uninterrupted service, with the same teams, services and standards they rely on today, supported by a continued commitment to excellence.

For more information, visit www.bestuponrequest.com.

About Best Upon Request

A Great Place to Work-Certified™ company, Best Upon Request provides concierge services as an employer-paid benefit, helping employees save time, reduce stress and improve work-life integration.

BEST partners with organizations nationwide, with expertise in serving hospitals and financial services, and offers customized programs for working parents, physicians and nurses. In healthcare, BEST supports patients and their families by attending to non-medical needs, with programs tailored for emergency departments, maternity units and children’s hospitals.

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This thoughtfully planned transition represents a new chapter for the company, designed to preserve its mission, culture and service excellence while positioning it for continued growth.