Upcoming ISG Provider Lens^® report will evaluate providers that support end-to-end enterprise finance operations and AI-led transformation initiatives

Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining providers of finance and accounting outsourcing (FAO) services, increasingly incorporating AI, that help enterprises modernize and manage core finance operations.

The study results will be published in a comprehensive ISG Provider Lens^® report, called Finance and Accounting Outsourcing (FAO) Services, scheduled to be released in September 2026. The report will cover companies offering services for key finance functions, including Invoice to Pay, Order to Cash, Record to Report and Tax Services and Financial Planning and Analysis.

Enterprise buyers will be able to use information from the report to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.

Enterprises are rethinking finance operations as they face increasing pressure to improve efficiency, ensure compliance and generate real-time business insights. They are adopting automation, analytics and generative AI to streamline transaction processing, enhance forecasting accuracy and strengthen financial governance. At the same time, evolving regulatory requirements and global business complexity are prompting enterprises to seek external partners that can provide scalable delivery models and domain expertise across finance functions.

“Enterprises are elevating finance and accounting from a transactional function to a strategic capability that supports faster, data-driven decision-making,” said Namratha Dharshan, chief business leader, ISG. “Service providers play a critical role in helping organizations standardize processes, embed intelligence and respond more effectively to changing regulatory and business conditions.”

ISG has distributed surveys to more than 30 finance and accounting outsourcing service providers. Working in collaboration with ISG’s global advisors, the research team will produce four quadrants representing the FAO services the typical enterprise is buying, based on ISG’s experience working with its clients. The four quadrants are:

• Invoice to Pay, evaluating providers that manage payment cycles from invoice capture to payment and reconciliation. Leading providers support e-invoicing compliance and use agentic AI for exception handling and payment optimization.
• Order to Cash, assessing providers that enhance revenue cycles through billing, collections and dispute management capabilities. The providers use AI to automate collections and improve cash application, helping enterprises accelerate cash inflows and reduce delays.
• R2R and Tax Services, covering providers that support financial reporting, compliance, close processes and tax management across jurisdictions. Providers should use AI to improve accuracy, enable real-time insights and detect anomalies.
• Financial Planning & Analysis, evaluating providers that deliver forecasting, budgeting and performance management using advanced analytics. The providers are assessed on their deep domain expertise and GenAI capability for FP&A use cases.

A report produced from the study will cover the global FAO services market and examine products and services available globally. ISG analyst Gaurang Pagdi will serve as the author of the report.

A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as FAO service providers can contact ISG and ask to be included in the study.

All 2026 ISG Provider Lens evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research.

About ISG

ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments.

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Enterprises are elevating finance and accounting from a transactional function to a strategic capability. Service providers play a critical role in helping organizations standardize processes, embed intelligence and respond to changing conditions.