Winners to be Announced at HDI Service & Support World in May in Las Vegas

HDI, the leading organization dedicated to elevating technical support and service management across the enterprise, today announces the finalists for HDI’s Global Service and Support Awards, which recognize the individuals, teams, and organizations that have achieved and maintained the highest standards of excellence in technical support and service management.

The 2026 HDI Award finalists include:

Best Service and Support Analyst

• Cheryl Buzicky, Infinite Campus
• Tim Skinner, Vertex
• Sam Soheylee, Vertex
• Sarah Wishert-Pfel, Paychex

Best Service and Support Technician

• Joshua Bohnard, State of Michigan
• Matthew Jensen, Velera
• Nathan Lantaigne-Goetsch, Great River Energy
• Seth Schukraft, Paychex

Best Officer of the Year

• Chris Eder, Ohio Local Chapter
• Omar Graves, Washington, D.C./Capital Area Local Chapter
• Vicki Rogers, Atlanta Local Chapter
• Jim Ryave, Central Florida Local Chapter
• Jamie Stannard, Atlanta Local Chapter

Best Service and Support Manager

• Chris Baumgardner, Estes Express Lines
• Tiy Harden, Unisys
• Wendy Parker, Velera
• Janice Smith, Farm Credit Mid-America
• Moe Suliman, Wajax Limited

Best Use of AI

• Allstate
• SupportLogic
• WBM Technologies LP

Best Service Improvement Initiative

• Rezolve.ai
• TPx
• Velera
• Vertex Inc
• Wajax Limited

Best Change Initiative

• Maximus
• Rezolve.ai
• Technology Group Solutions, LLC
• WBM Technologies LP

Best Service and Support Culture

• BlueCross BlueShield of SC
• First American
• Marriott International
• Simpson Strong-Tie
• TPx

Best Customer Experience

• TPx
• Unisys
• Vectra AI

Best Service and Support Organization

• Allstate Technology Support
• Property Meld
• TPx
• Velera
• Wajax Limited

The Industry Award winners are evaluated through a meticulous selection process. Submissions are judged by panels comprised of service and support industry experts, tasked with selecting the industry's top team, manager, analyst, desktop support technician, HDI local chapter officer, and more.

“Congratulations to the HDI Global Service and Support Awards finalists. They represent what’s possible when expertise and leadership come together. Their dedication not only elevates their own organizations, but also sets a higher standard for our community. We’re excited to bring the industry together to recognize those who truly stand out as the best of the best,” said Abbie Caracostas, Portfolio Director, Event & Training, HDI.

To learn more about HDI’s Global Service and Support Awards, click here. Stay up to date with HDI on Facebook or LinkedIn.

HDI Service & Support World takes place May 3-7, 2026 at Cesars Palace in Las Vegas, NV. HDI Awards winners will be revealed over the course of three days, May 5-7, 2026. Register to attend HDI Service & Support World here.

Media interested in a media pass, email Meryl Franzman at meryl.franzman@informa.com.

For sponsorship opportunities, contact Keith Gregory at Keith.Gregory@informa.com.

About HDI

For more than thirty-five years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From the employee to the enterprise, HDI transforms service and support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting services, community-based networking opportunities, and insightful research and informational resources. What does HDI stand for? HDI stands for smarter service resulting in better business outcomes. Learn more at https://www.thinkhdi.com/. HDI is brought to you by Informa, a leading international events, digital services and academic research group. Informa is a FTSE 100 company, with 14,000 colleagues working in 30 countries.

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